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Hilton Queretaro

4.5 star property

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Photo gallery for Hilton Queretaro

2 restaurants; breakfast, lunch, and dinner served
2 bars/lounges
Lobby
2 restaurants; breakfast, lunch, and dinner served
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140
  • Place, Plaza Boulevares Shopping Mall
    ‪12 min walk‬
  • Place, Queretaro 2000 Park
    ‪15 min walk‬
  • Place, Plaza del Parque Shopping Mall
    ‪15 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

A modern living room with a sofa, a chair, a desk, and a large window.

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

  • 581 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area | 65-inch TV with cable channels, streaming services

Presidential Suite, 1 Bedroom

  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Executive Room With Two Double Beds

  • Sleeps 4
  • Free WiFi

Executive King Room

  • Sleeps 2
  • Free WiFi

Junior King Suite

  • Sleeps 3
  • Free WiFi

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About the neighborhood

Querétaro

Hilton Queretaro places you within 3 miles (5 km) of popular attractions like Aqueduct of Santiago de Querétaro and Paseo Querétaro Shopping Center. This 139-room, 4.5-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.

What's nearby

  • Plaza Boulevares Shopping Mall - 12 min walk - 0.7 miles
  • Queretaro 2000 Park - 15 min walk - 0.8 miles
  • Plaza del Parque Shopping Mall - 15 min walk - 0.8 miles
  • Marista University of Querétaro - 5 min drive - 2.2 miles
  • Aqueduct of Santiago de Querétaro - 8 min drive - 2.6 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Tacos El Pata - ‬18 min walk
  • ‪La Parilla Leonesa - ‬15 min walk
  • ‪Starbucks - ‬20 min walk
  • ‪Chili's Grill & Bar - ‬19 min walk
  • ‪Los Bisquets Obregon - ‬18 min walk

About this property

Hilton Queretaro

Hilton Queretaro features an outdoor pool, a children's pool, and a 24-hour gym. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a conference center.
65-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers. Free local calls, laptop-compatible safes, and ironing boards are other standard amenities. Change of towels is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Similar properties

Pool
Holiday Inn Queretaro Zona Diamante by IHG
Querétaro
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,009 reviews
$119 nightly
The price is $142
Jun 26 - Jun 27
Total with taxes and fees
Holiday Inn Queretaro Zona Diamante by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: MXN 349 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Restaurante Terraza
  • Thandi

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (120,298 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2010
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch TV with cable channels
  • Streaming services

Food and drink

  • Champagne service
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1000 per pet, per week
  • Dogs and cats only
  • 1 total (46 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MXN 400 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 349 for adults and MXN 150 for children
  • Pet fee: MXN 1000 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 400 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
  • Check-in: 3:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Frequently asked questions

Is a free cancellation option available at Hilton Queretaro?

Hilton Queretaro offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Hilton Queretaro?

As of Jun 16, 2026, prices found for a 1-night stay for 2 adults at Hilton Queretaro on Jun 26, 2026 start from $172, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hilton Queretaro?

This hotel is located in Querétaro within a short 18-minute walk of Plaza Boulevares Shopping Mall. You'll also find Aqueduct of Santiago de Querétaro and Plaza del Parque Shopping Mall within a short drive.

Is there parking available at Hilton Queretaro?

Yes, secured self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Hilton Queretaro?

Spa services at the hotel include mani/pedis.

Does Hilton Queretaro have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a poolside restaurant, and champagne service at this hotel.

Does Hilton Queretaro include a casino at the property?

No, Hilton Queretaro doesn't have a casino.

Is there an indoor pool at Hilton Queretaro?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hilton Queretaro?

There are many amenities for couples at this hotel, including champagne service as well as an al fresco restaurant and an outdoor pool.

Are there hot tubs at Hilton Queretaro?

No, this hotel doesn't have a spa tub.

Does Hilton Queretaro have a restaurant with a breakfast menu?

Yes, Hilton Queretaro has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Hilton Queretaro allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hilton Queretaro for a fee of MXN 1000 per pet, per week. The property also provides food and water bowls.

Are there connecting rooms at Hilton Queretaro?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hilton Queretaro?

The closest major airport to Hilton Queretaro is Queretaro Intl. Airport (QRO), which is 18.5 mi away (37 minutes by car).

Are there rooms with balconies at Hilton Queretaro?

No, you won't find guestrooms with balconies at Hilton Queretaro.

Does Hilton Queretaro have a wedding venue on site?

Take advantage of the wedding venue at Hilton Queretaro if you plan to say "I do" during your trip.

Hilton Queretaro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 214 out of 347 reviews
Rating 8 - Good. 62 out of 347 reviews
Rating 6 - Okay. 28 out of 347 reviews
Rating 4 - Poor. 15 out of 347 reviews
Rating 2 - Terrible. 28 out of 347 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
The service was friendly, the dining was excellent, and the place is beautiful and very clean.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Arlette

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Jorge

Water
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with limited limited transportation options, but good place to stay
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Lylia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean. The access to the Hotel is a little difficult but other than that everything else was great.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Stayed 2 nights in Jan 2024
Verified

4/10 Poor

Jesus

Disliked: Amenities, property conditions & facilities
This hotel is not a 4.5 star hotel Has two lift on one of them dis not work through all the weekend The AC in the room stoped working in the middle of the night Not enough water in the shower Lot of better options and at a lower price
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very good place for business trip and sightseeing also. There was a small mistake of Hotel when I check in but the responses and treatments from management was excellent. I hope to visit again soon and recommend all to enjoy the beautiful scene of Queretaro at the hotel Diamante
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Anni-Nadja

Liked: Cleanliness
Disliked: Amenities
Room was set up for two people instead of three people. No detachable showerhead, only overhead stream with very poor water pressure. No slippers or robes available. We were asked to sign a bill at breakfast that was included, which seemed to be a way for the waiters to ask for tips. Pool closes at 8PM. This Hilton is not Hilton quality or worth the money. Room and breakfast were ok.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

XAVIER

Liked: Amenities
The hotel charged for two items that they lost. They concluded that I took them.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Julien

Liked: Cleanliness, staff & service
The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found bed bugs in my bed
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
This a very nice hotel and it is in transition with new ownership. Never heard construction noise tho. The rooms are nice and the bed is comfortable. Needed a better, non scratchy bedspread. Biggest disappointment was the pool. It is tiny ( shaped like a pizza slice) and was looking to cool off but the water was hotter than outside. All the staff were great.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Genevieve

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Under construction. LOUD! No warning of construction on Expedia site and hotel site was down. We were promised noise would end at 6 pam and this promise was broken.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Jorge

Disliked: Amenities, property conditions & facilities
WC do not flush well Shower in bad condition Too noisy, without electricity due to remodeling
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Victor

Liked: Staff & service
Disliked: Cleanliness, amenities
The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Stayed 3 nights in Apr 2024
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

JOSE LUIS

Disliked: Cleanliness, amenities, property conditions & facilities
There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

SERGIO

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning and tv doesn’t work
Stayed 5 nights in May 2023
Verified

2/10 Terrible

Jesus

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Stayed 1 night in May 2024

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