4/10 Poor
Roberto
Traveled with family and small children, Traveled with family
Jul 12, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We were very dissatisfied with this property. Last year we stayed here and had a completely different experience. This time the room had a really bad smell that we quickly identified as the wood from the beds eaten by termites. There were actual termites on the beds. We requested the bedding to be changed as there was blood in one of the pillow cases and dirt stains on the bedding. The staff said they were full and had no more linen so it was only partially changed (it’s low season). The bathroom expelled a sewer smell that was disgusting. To top it off the ac in the room did not work. We turned it on and went out for dinner hoping we will find the room cool and to our surprise it was hot, humid and stinky. No staff available to help at night. We had our kids take a nap, closed the bathroom door and by 4am we packed and left. It was a horrible experience. At that point I just wanted to drive away from Manuel Antonio and didn’t get to enjoy anything in the area or National Park due to this negative experience at the hotel. Make sure this has been addressed before you book this hotel. Manuel Antonio beach is one of my favorite places in the world and this time I had to skip it due to making a poor choice in the hotel unfortunately.
Roberto
Stayed 1 night in Jun 2025
