2/10 Terrible
Kimberly, royal palm beach
Traveled with partner
Sep 15, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked Igloo Beach Lodge with high expectations, but my experience was extremely disappointing and unsafe. Our room had no hot water, and despite trying for over an hour, it never worked. We attempted to call multiple numbers, but no one answered. The security guard informed us that no staff would be available until 9:30 AM, leaving us with no way to reach anyone in case of an emergency.
We had to go to another hotel just to shower. Expedia also attempted to help, but the property has been unresponsive to Expedia’s multiple calls and emails. I did not receive any reply from the hotel until the following day around 10:45 AM.
On top of that, the walls are extremely thin — you can hear everything from surrounding rooms and outside, which made it difficult to sleep and enjoy any peace and quiet.
Hot water is a basic necessity, and having no staff or way to contact anyone overnight is extremely unsafe. While the property later apologized, this does not change the fact that guests were left without essential services, emergency support, or proper communication.
I cannot recommend staying here, especially for travelers who value safety, reliability, and rest.
Kimberly
Stayed 2 nights in Sep 2025
