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Recent guest reviews

Bathroom dated. Tub needs updated. Not much of a beach due to sargassum(not hotel fault), but you can take a 10 minute walk to the beach near Omni Wuxi was fine.

Front Desk not friendly and welcoming, robotic and trying to get your money. Service staff is good though, YOU CANNOT SWIM IN THE WATER DUE TO SEAWEED PROBLEM AND THE DRINKS ARE TERRIBLE, they use a powdered sweetener, and substandard products that made the taste like diet drinks and left a terrible after taste!

This place is nice and great for the family. Staff is friendly. Entertainments are good and keep you busy. If you staying longer then 3 days, I recommend Rio Secreto, 20 minutes from the Resort and the Dolphins which are at the Resort.

The resort is not too big and that is better than those big resorts that the beach is far. My husband and I have been to this resort 4 time and feel like are at home! It is a place to really rest and enjoy. The staff goes out of their way to make your stay wonderful.

The staff and accommodations were fine but 5 of 6 adults in our party got a food borne illness during our trip from one of the restaurants. This is unacceptable at a 4 star resort where people expect to be able to eat and not get sick. Will not return again and hope that the rest of our party and I will soon no longer be ill.

I liked that it was smaller than some of the other places I stayed at & was easy to get around. I didn't like that there were 10 people in our group & we had trouble all sitting & eating together at some of the restaurants.

Location is key; walking distance to marina with dolphins, sea lions, manatee and shopping to enjoy. Very safe. Staff was very nice! Easy to get around resort, just the right size, not too much walking. Lots of variety of fun Entertainment. Love the Barcuda beach bar, great view of ocean enjoying a cocktail. The resort was kept very clean. Room was very spacious with a big balcony and great view. I would highly recommend! I know people will talk about the seaweed, but that is mother nature. They had crew working very hard every day to clean up seaweed. Very hard job.

The staff were very friendly and helpful. The room was very comfortable. The only complaint would be the beach access, the sea weed had come in and we didn't swim in the ocean.

The beach is not like in the pictures, it was filled with seaweed which took hours to remove. By the time it was clean and ready to go, it was already 4/5 pm and not much time left to be in the water before sunset. The area to get in the water was very small and limited. I was looking forward to getting in the water after traveling from wintry New York but found it hard to because of the huge amounts of seaweed that filled the beach area. The room service was poor because

Nice hotel, difinately for he older crowd. I’m 32 and I was young there. Pools start shutting down around 7pm, hot tub included.

The initial appearance of the resort is great. However, our first room was on the first floor and smelt like mold. We quickly upgraded which the resort was very nice about. As we went through the week we started to notice many flaws, cieling leaks, mold smells, no dolpins at the onsite dolphin discovery, elevators not working, etc. The seaweed on the beach was horrible and wouldn’t even allow you to even think of entering the beach which was very upsetting for a family of 5. The restaurant staff and pool entertainment staff were amazing, thank goodness! My husband went to the front desk to see if they would offer a small discount and they sent us to concierge. Well, concierge tried to bamboozle us into sending my husband and I to another hotel to enjoy their beach and offered us a free dolphin discovery. We quickly caught on that he was trying to sell us a time share and there ended up being no dolphins and the seaweed at the other resort was just in bad. Since it was a family vacation we made the best of it and enjoyed ourselves but I would not reccomend or go back.

Immediately upon arriving, we were asked if we would like to upgrade our room. I am so glad that I did. The second floor where we were originally booked was dark and smelled like moldy towel. The 7th floor where we ended up was wonderful and spacious smelled delightfully. This is where the great part ended. Night 1 - our air conditioner stops working and they don't have another room for us. Maintenance arrives at nearly 10:00 and fixes it, but it doesn't cool down until about 3:00am. Also, there was construction every day right next to us. The walls were banged on from 9:00-7:00pm. Front desk did nothing. Food was rather terrible. Some places were open for lunch, but ran out of everything other than hot dogs before we got there. Other places closed as we walked up in the afternoon. Finally, the only great place that we got to eat was El Patio. The main entrees were ok, but the pork in the appetizer buffet was amazing Every day, the preffered club laid out snacks or desserts - they were generally bland and terrible and I am not a picky eater. Their cheesecake tasted like pound cake. The show we saw was DREADFUL!!! Bad dancing and not family friendly if you care about that. We left midway through. The drinks were the only good thing that we enjoyed throughout the day and I am not much of a drinker. The beach was so coated in seaweed by day 2 that is was unusable the entire time. The adult pool was really nice and there weren't kids at all so I was thrilled.

I was hoping for a better and clean place. The photo on their website look like a great place but when you actually there, you will be disappointed about the place. It’s so disappointing. I found a worm in my bathtub, yuck! Food was ok and not that great. I hate when you go into the restaurant beside the beach and they ask us to dress nice like to go to the red carpet even. Hello, we are on vacation! Only the staff are super friendly. I give it 2 starts because the staff are super nice and friendly. Otherwise, I wouldn’t give any start.

Overall this was a disappointing experience. The food selection was very limited and what was available was not tasty.

We were so excited to stay here but unfortunately it was not the hotel for us the adult pool and adult bar closed at 6:00 pm every day even Friday Saturday and Sunday weekends. no music at the pool bar very disappointed in the adult pool amenities and bar. We were not able to eat at any restaurant except the seafood grill by the kid pool all the rest were closed every time we tried to go to one closed for private events the Barracuda bar also closed several times we were told over and over closed due to private event what good is all inclusive if it is closed for food and alcohol??? the hotel did provide free room service we know why because you could not get an open restaurant we played bingo at the pool we won a free romantic dinner on the beach were told to meet our host Geovani at 7:30 he did not show up 😩 We could not find out why very disappointed!!! this beach was small and covered solid in ugly seaweed could not go in no pool or ocean 😩😩😩😩 over all we loved the room it is a good thing because after 6:00 this hotel is totally boring and the food we did get was mediocre

Km 269.5 Carretera Chetumal Puerto Aventuras QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Puerto Aventuras Marina is a short stroll from Dreams Puerto Aventuras Resort & Spa All Inclusive, and other popular attractions like Puerto Aventuras Golf Club are within a mile (2 km). This 305-room, 4-star property has a private beach, a full-service spa, and 6 restaurants.


Dining

This property is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Rooms

An LCD TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a sitting area, and a minibar.


Property features

Guests of Dreams Puerto Aventuras Resort & Spa All Inclusive have access to a private beach, a full-service spa, and an outdoor pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a sauna.

Room options

Preferred Club Ocean View King Bed

King 1 | Sleeps 4

Deluxe Dolphin View King

King 1 | Sleeps 4

Deluxe Room, 1 King Bed, Ocean View

King 1 | Sleeps 4

Deluxe Dolphin View Double

Full 2 | Sleeps 4

Guest reviews for Dreams Puerto Aventuras Resort & Spa All Inclusive

Everyone (27) Couples (65) Business (1) Family (43) Friends (18) Other (2)
3
Friends

Bathroom dated. Tub needs updated. Not much of a beach due to sargassum(not hotel fault), but you can take a 10 minute walk to the beach near Omni Wuxi was fine.

By , from Philadelphia, Pa on Aug 17, 2019

Review comment responded on Aug 19, 2019

Dear Grilstrip: Thank you so much for taking the time to rate your recent experience in our Resort. We feel really sorry reading that your experience wasn't excellent. All your kind comments will be sended to the correspondent areas in order to implement the improvements. Receive warm regards. Erick Pérez

3
Everyone

By on Aug 9, 2019

Review comment responded on Aug 12, 2019

Dear guest: Thank you so much for taking the time to rate your recent experience in our facilities. We feel really sorry reading that your experience in the resort wasn't excellent. We would love if you can give to us your feedback. Receive warm regards from paradise. Looking forward to having you back home in the near future. Erick Pérez

3
Partner Couples Families

Front Desk not friendly and welcoming, robotic and trying to get your money. Service staff is good though, YOU CANNOT SWIM IN THE WATER DUE TO SEAWEED PROBLEM AND THE DRINKS ARE TERRIBLE, they use a powdered sweetener, and substandard products that made the taste like diet drinks and left a terrible after taste!

By , from New Jersey on Jun 13, 2019

Review comment responded on Jun 13, 2019

Dear Zee: Thank you so much for taking the time to rate your recent experience in our facilities. I feel really sorry, reading that our service did not exceed your expectations. Be assured that these comments will be shared in the correspondent areas, in order to implement all the improvements. Receive warm regards. Erick Pérez

5
Partner Couples

This place is nice and great for the family. Staff is friendly. Entertainments are good and keep you busy. If you staying longer then 3 days, I recommend Rio Secreto, 20 minutes from the Resort and the Dolphins which are at the Resort.

By , from Forest Hills, NY on Jun 7, 2019

Review comment responded on Jun 7, 2019

Hi Rickie! Thank you so much for taking the time to rate your recent experience in our facilities. We feel really glad about your feedback and we will be sending this comment to our staff. Warm regards from paradise. Looking forward to having you back in the near future. Erick Pérez

5
Families

The resort is not too big and that is better than those big resorts that the beach is far. My husband and I have been to this resort 4 time and feel like are at home! It is a place to really rest and enjoy. The staff goes out of their way to make your stay wonderful.

By on Mar 29, 2019

Review comment responded on Mar 29, 2019

Dear Guest: Thank you so much for your review! In Dreams Puerto Aventuras Resort & Spa we try to provide a lifetime experience with all our guests. We are really happy that your visit was excellent. Receive kind regards from all the staff. We can not wait to have you back for the 5 time! Erick Pérez

5
Everyone

By on Mar 29, 2019

Review comment responded on Mar 30, 2019

Dear guest: Thank you so much for taking the time to rate us. In Dreams Puerto Aventuras Resort & Spa we try to provide a lifetime experience, we can see that we achieve this. Receive kind regards from all the staff. Erick Pérez

1
Family with small children Friends

The staff and accommodations were fine but 5 of 6 adults in our party got a food borne illness during our trip from one of the restaurants. This is unacceptable at a 4 star resort where people expect to be able to eat and not get sick. Will not return again and hope that the rest of our party and I will soon no longer be ill.

By on Mar 28, 2019

Review comment responded on Apr 2, 2019

Dear guest: Thank you so much for your review. In the Resort we are committed with excellence, that's why all the comments are important for us. I will be sending this information to the correspondent areas. Receive kind regards. Erick Pérez

5
Everyone

By on Mar 26, 2019

Review comment responded on Apr 1, 2019

Dear guest: Thank you so much for your rate. In Dreams Puerto Aventuras Resort & Spa we try to provide a lifetime experience. We can not wait to have you really soon with our excellent facilities and service. Receive kind regards from all the staff. Erick Pérez

4
Everyone

By on Mar 21, 2019

Review comment responded on Apr 1, 2019

Dear guest: Thank you so much for taking the time to rate us. We try to provide a lifetime experience which I can see we achieve with you. We can't wait to have you here in the near future. Warm Regards. Erick Pérez

4
Friends

I liked that it was smaller than some of the other places I stayed at & was easy to get around. I didn't like that there were 10 people in our group & we had trouble all sitting & eating together at some of the restaurants.

By on Mar 7, 2019

Review comment responded on Mar 13, 2019

Dear guest. Thank you so much for writing us this review. We appreciate all our guests comments. We feel really glad that you chose us as your holidays destination. Receive warm regards from all the staff. Erick Pérez

Dreams Puerto Aventuras Resort & Spa All Inclusive

Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO 77750
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