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Hotel Palace Puebla

3.0 star property
Colonial hotel with free valet parking and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Palace Puebla

Hallway
Interior entrance
Standard Room, 2 Double Beds | 1 bedroom, desk, laptop workspace, iron/ironing board
Restaurant
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪2 min walk‬
  • Puebla Cathedral
    ‪3 min walk‬
  • Puebla Convention Center
    ‪8 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬

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Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

9.6 out of 10
Exceptional
(7 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(17 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Palace Puebla is adjacent to Zócalo de Puebla and within a 10-minute walk of other popular attractions like Puebla Cathedral. This 60-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free valet parking.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles
  • Centro Expositor - 5 min drive - 1.7 miles
  • Angelopolis Commercial Center - 7 min drive - 3.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Hotel Royalty Centro - ‬2 min walk
  • ‪Antigua Taqueria la Oriental - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería la Oriental - ‬2 min walk

About this property

Hotel Palace Puebla

Colonial hotel with free valet parking and a 24-hour front desk
Hotel Palace Puebla features free WiFi in public areas and free newspapers. If you drive, take advantage of free valet parking. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Other amenities include fans, hair dryers, and phones.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is a free cancellation option available at Hotel Palace Puebla?

Hotel Palace Puebla offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What's there to do close to Hotel Palace Puebla?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Puebla Cathedral. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Will I be able to park at Hotel Palace Puebla?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Palace Puebla have a casino at the property?

No, Hotel Palace Puebla doesn't have a casino.

Is there an indoor pool at Hotel Palace Puebla?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Palace Puebla?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and private dining.

Does Hotel Palace Puebla have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Palace Puebla have a restaurant with a breakfast menu?

Yes, Hotel Palace Puebla serves to-go breakfast each morning for a surcharge from its restaurant.

Does Hotel Palace Puebla allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Palace Puebla.

Are there connecting rooms at Hotel Palace Puebla?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Palace Puebla?

The closest major airport to Hotel Palace Puebla is Puebla Intl. Airport (PBC), which is 21.1 mi away (43 minutes by car).

Are there rooms with balconies at Hotel Palace Puebla?

No, at Hotel Palace Puebla, there aren't any guestrooms that list a balcony.

Hotel Palace Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 169 out of 420 reviews
Rating 8 - Good. 144 out of 420 reviews
Rating 6 - Okay. 62 out of 420 reviews
Rating 4 - Poor. 20 out of 420 reviews
Rating 2 - Terrible. 25 out of 420 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025

10/10 Excellent

Pedro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Erik

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024

10/10 Excellent

MARIA DEL CARMEN

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

CESAR

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Había chinches en la cama y termine picoteado y con una ronchas en todo mi cuerpo.
Stayed 2 nights in Aug 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023

10/10 Excellent

RUBEN

Stayed 1 night in Jan 2023

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Giovanny

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
I really liked that it was close to many historical and tourist areas I felt safe the problem I didn’t like was cleanness of the room, the floor was so dirty and dusty the toilet seat had stains on it and the shower head didn’t spray out that much water.
Stayed 2 nights in Apr 2022

10/10 Excellent

rossitza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2022

10/10 Excellent

Eduardo

Stayed 2 nights in Feb 2022

8/10 Good

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Downtown Puebla

Nice place in downtown area.
Stayed 1 night in Jan 2022

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Jan 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Los colchones de la recamara pesimos , duros como tabla
Stayed 2 nights in Jan 2022

4/10 Poor

Priscila

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

Elihu

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Oct 2021

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Clean room.
Stayed 5 nights in Oct 2021

2/10 Terrible

Lorenzo

Business traveler
Disliked: Staff & service, amenities
Nace
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Room doesn’t have A/C. Room doesn’t have Safety Box Location excellent Everything else great Price of room very low
Stayed 5 nights in Sep 2021

10/10 Excellent

Allan L, Athol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a polite staff. Excellent restaurant on site.
Stayed 3 nights in Sep 2021

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021