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Hotel Palace Puebla

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Palace Puebla

A hotel lobby with a reception desk, a flower arrangement, and a sign indicating the direction to the Foot Palace.
A historic building with a central entrance, multiple windows, and a sign for "Cinco Estrellas."
A hotel lobby with a marble floor, an elevator, and a reception desk.
A hotel room with two beds, a desk, a chair, and a mirror.
A spacious lobby with marble flooring, a staircase, and a reception desk with a vase of flowers.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, bedside tables, a mirror, and a window.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(26 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two single beds, a small table, and a chair.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Total with taxes and fees
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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Palace Puebla is adjacent to Zócalo de Puebla and within a 10-minute walk of other popular attractions like Puebla Cathedral. This 60-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free valet parking.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Candy Street - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Los Sapos Bazaar - 7 min walk - 0.4 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles

Getting around

  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪La Porfiriana - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería La Oriental - ‬1 min walk

About this property

Hotel Palace Puebla

Hotel Palace Puebla features free WiFi in public areas and free newspapers. If you drive, take advantage of free valet parking. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Other amenities include fans, hair dryers, and phones.

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  • Free WiFi
  • Room service
  • Housekeeping
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is a free cancellation option available at Hotel Palace Puebla?

Hotel Palace Puebla offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Hotel Palace Puebla?

As of Oct 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Palace Puebla on Nov 8, 2026 start from $31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel Palace Puebla?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Poblano de Arte Virreinal Museum, and within a short walk of Candy Street. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Will I be able to park at Hotel Palace Puebla?

Yes, valet and self parking are offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Palace Puebla have a casino at the property?

No, Hotel Palace Puebla doesn't have a casino.

Is there an indoor pool at Hotel Palace Puebla?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Palace Puebla?

There are plenty of amenities for couples at this hotel, including a restaurant, couples/private dining, and proposal/romance packages.

Are there hot tubs at Hotel Palace Puebla?

No, there isn't a spa tub at this hotel.

Does Hotel Palace Puebla have a restaurant with a breakfast menu?

Yes, Hotel Palace Puebla serves to-go breakfast each morning for a surcharge from its restaurant.

Does Hotel Palace Puebla allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Palace Puebla.

Are there connecting rooms at Hotel Palace Puebla?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Palace Puebla?

The closest major airport to Hotel Palace Puebla is Puebla Intl. Airport (PBC), which is 21.1 mi away (43 minutes by car).

Can I book a room with a balcony at Hotel Palace Puebla?

No, there aren't any guestrooms with balconies at Hotel Palace Puebla.

Hotel Palace Puebla Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 255 out of 580 reviews
Rating 8 - Good. 189 out of 580 reviews
Rating 6 - Okay. 79 out of 580 reviews
Rating 4 - Poor. 26 out of 580 reviews
Rating 2 - Terrible. 31 out of 580 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities
No me hospedé ahí porque no respetaron el que pagara al llegar y me Exigieron que pagara 3 días antes que depositara a una cuenta que enviaron y no me dio confianza entonces no me hospedé ahí conseguí una mejor opción cerca
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, sin problema alguno
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Excelente ubicación, cerca del Zócalo y fácil acceso a restauranes.No me gusto que las habitaciones no tengan aire acondicionado, mi estancia fue de 1 noche pero el calor fue insoportable que no pude dormir. No se podian abrir ventanas por el ruido.Mal olor del baño.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Close by lots of stores but the hotel is a bit run down
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Tiene muy buena ubicación y está muy limpia la habitación, pero el internet nunca se conecta a los celulares, no tiene buena recepción
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta en buena ubicación a unos pasos del zocalo de facil acceso justo en el centro de la cuidad
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy buena hubicacion Limpieza muy bien atención excelente Solo como observación deberían de poner un horario para que no tengan fiesta los vecinos porque nuestra ventana daba a un pasillo que tenía otra ventana de unos vecinos y no nos dejaron dormir traían un niño a grite y grite y ellos un alboroto
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness
The room smelled of sewage and the smell was coming from the bathroom, so I went down to reception to let the staff know and request another room. The female and the male receptionists seemed more interested in keeping flirting with each other than helping me. They said they didn't have another room of the same price and I would have to pay an upgrade to a much bigger room. The only thing they offered was spraying the room with a deodorant. I not only had to sleep with the awful smell but very hot as no AC in the room, and could not open the windows because of the mosquitoes.
Stayed 1 night in Jun 2026