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Hotel Palace Puebla

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Palace Puebla

A hotel lobby with a reception desk, a flower arrangement, and a sign indicating the direction to the Foot Palace.
A historic building with a central entrance, multiple windows, and a sign for "Cinco Estrellas."
A hotel room with two beds, a desk, a chair, and a mirror.
A hotel lobby with a marble floor, an elevator, and a reception desk.
A spacious lobby with marble flooring, a staircase, and a reception desk with a vase of flowers.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, bedside tables, a mirror, and a window.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(26 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two single beds, a small table, and a chair.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Palace Puebla is adjacent to Zócalo de Puebla and within a 10-minute walk of other popular attractions like Puebla Cathedral. This 60-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free valet parking.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • El Parian Market - 5 min walk - 0.3 miles
  • Los Sapos Bazaar - 7 min walk - 0.4 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 5 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪The Italian Coffee Company - ‬2 min walk
  • ‪Mi Viejo Pueblito - ‬3 min walk

About this property

Hotel Palace Puebla

Hotel Palace Puebla features free WiFi in public areas and free newspapers. If you drive, take advantage of free valet parking. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and concierge services.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Other amenities include fans, hair dryers, and phones.

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  • Room service
  • Housekeeping
  • 24/7 front desk
8.4 out of 10, Very good, 406 reviews
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The price is $25
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Hotel Palace Puebla

Palace Puebla

Hotel Palace

Hotel Palace Puebla Hotel

Hotel Palace Puebla Puebla

Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is a free cancellation option available at Hotel Palace Puebla?

Hotel Palace Puebla offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Hotel Palace Puebla?

As of Sep 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Palace Puebla on Sep 22, 2026 start from $33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel Palace Puebla?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Poblano de Arte Virreinal Museum, and within a short walk of El Parian Market. You'll also find Los Sapos Bazaar and Zona Histórica de los Fuertes less than a mile away.

Will I be able to park at Hotel Palace Puebla?

Yes, valet and self parking are offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Palace Puebla have a casino at the property?

No, Hotel Palace Puebla doesn't have a casino.

Is there an indoor pool at Hotel Palace Puebla?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Palace Puebla?

There are plenty of amenities for couples at this hotel, including a restaurant, couples/private dining, and proposal/romance packages.

Are there hot tubs at Hotel Palace Puebla?

No, there isn't a spa tub at this hotel.

Does Hotel Palace Puebla have a restaurant with a breakfast menu?

Yes, Hotel Palace Puebla serves to-go breakfast each morning for a surcharge from its restaurant.

Does Hotel Palace Puebla allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Palace Puebla.

Are there connecting rooms at Hotel Palace Puebla?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Palace Puebla?

The closest major airport to Hotel Palace Puebla is Puebla Intl. Airport (PBC), which is 21.1 mi away (43 minutes by car).

Can I book a room with a balcony at Hotel Palace Puebla?

No, there aren't any guestrooms with balconies at Hotel Palace Puebla.

Hotel Palace Puebla Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 244 out of 564 reviews
Rating 8 - Good. 186 out of 564 reviews
Rating 6 - Okay. 77 out of 564 reviews
Rating 4 - Poor. 26 out of 564 reviews
Rating 2 - Terrible. 31 out of 564 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Luis F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Concepcion Equis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta en buena ubicación a unos pasos del zocalo de facil acceso justo en el centro de la cuidad
Stayed 2 nights in May 2026
Verified review

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy buena hubicacion Limpieza muy bien atención excelente Solo como observación deberían de poner un horario para que no tengan fiesta los vecinos porque nuestra ventana daba a un pasillo que tenía otra ventana de unos vecinos y no nos dejaron dormir traían un niño a grite y grite y ellos un alboroto
Stayed 1 night in May 2026
Verified review

6/10 Okay

oscar

Liked: Amenities
Disliked: Cleanliness
The room smelled of sewage and the smell was coming from the bathroom, so I went down to reception to let the staff know and request another room. The female and the male receptionists seemed more interested in keeping flirting with each other than helping me. They said they didn't have another room of the same price and I would have to pay an upgrade to a much bigger room. The only thing they offered was spraying the room with a deodorant. I not only had to sleep with the awful smell but very hot as no AC in the room, and could not open the windows because of the mosquitoes.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, kind staff, excellent weather!! Very close to historic center!! I’m ready to come back!!👍
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Consuelo Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es excelente...
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy bien al igual que el personal, solo un detalle una de los televisores no se veía bien y el control remoto no funcionaba
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien habitación limpia
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Abril Jazmín

Disliked: Property conditions & facilities
La habitación no es como las fotos de las redes sociales, las dimensiones de la habitación no es para 2 personas, la cama con colchón viejo, duro, sábanas muy viejas y de poca calidad, no hay adecuada ventilación, solo un ventilador que no funciona bien, por lo que hace calor dentro de la habitación, las instalaciones son muy viejas. Las toallas de mala calidad.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Dalia Jazmín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, estábamos a una cuadra del zócalo y a menos de 10 min caminando del centro de convención y centro comercial San Francisco, a media cuadra del starbucks y de un Oxxo. El hotel súper bonito y limpio, el personal muy atento, previo al check in y para el check out nos guardaron nuestro equipaje ya que llegamos desde las 8 am y a la salida viajamos hasta las 23:00, y sin problemas nos hicieron favor de guardar nuestro equipaje. Nuestra habitación tenía lo básico, colchón cómodo baño con agua caliente, wifi, TV y ventilador. Definitivamente este hotel será mi mejor opción cada que regrese a Puebla! Lo amé por su ubicación tan privilegiada
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo falta aire acondicionado pero todo bien
Stayed 1 night in May 2026