The staff was nice, but they could have been nicer and smiled more. Sometimes I felt like the women servers at Hemingway had an attitude and were doing us a favor when we were the ones ordering and wanting food.
Very quaint, nice rooms with views, clean
The property was landscaped beautifully. Our room was large and updated and conveniently located near the pool and gorgeous beach. Never had a problem getting a chair and umbrella. The staff was out of this world friendly. I wish there was some music by the pool and that they had better internet.
You very much have to take the room photos you see with a grain of salt. We reserved a Jr. Suite with ocean views. The photos of these rooms bare no resemblance to what we had. The master bed had little natural light, so we had to switch on an ugly overhead light just to be able to see in there during the day. The master bedroom also had the door to the hallway/outside right at the foot of the bed, which provided very little sound isolation and had an outside light that shone-in through the door's glass all night like a spotlight. We had to hang a large towel from an apparatus on the inside of the door just to block enough light to be able to sleep. The phone was ancient, only partially functioned and was nearly impossible to figure-out. The toilet backed-up twice a day with little to no provocation. We constantly had the maintenance guy in to unclog until we finally persuaded one to just leave us the plunger. Overall, the facilities were ready for a major rebuild/update. We chose The Sands for value/location. As long as you don't expect much of the room you won't be disappointed. The staff were friendly, but don't expect too much help/info. Do your own research about the island. Plenty of lounge chairs at pool and beach. The location is perfection. Beach stunning, access to the island perfect. If low cost access to paradise is what you want then this is perfect. Just don't expect too much from the accommodations.
We did not like there was no bar at the hotel. We like to sit around either a pool bar, beach bar or lobby bar to meet people. Not enough chairs at the pool yet plenty of space for them. Staff was very inattentive- we had to chase down drinks when we wanted them. Beach service drinks were intermittent. There was no water or water bottles at the pool. We constantly had to go into restaurant for ice water. In general, level of staff attentiveness was not good. Rooms were spacious and nice and that is probably the one reason we may return here with kids. We would never come as a couple- It is VERY much a kid hotel. Kids everywhere.
This is the only place I’ve stayed in that included all of the water sports at no additional cost, including kayaks and Hobie Cats. Excellent spa experience, A gym on site.
Beach area was good size and not very crowded. More information to include with excursions would have been helpful (we went on one where many attactions were still advertized even though they were closed due to COVID).
Property was beautiful and the staff was amazing. Planning our next trip back!
All the staff were very friendly and offered excellent service. Property was in a quiet area. Not crowded. The location was excellent. Close proximity to everything - can walk everywhere
Quiet & Friendly!
The condo was great had 1 and 1/2 baths. It was on the beach and nice.
Small resort, but has everything you need to enjoy your stay. easy to find chairs on beach or pool area. Friendly staff. Restaraunt has good variety and food was great.
I was very happy with the property. Everything was clean and up to date. Staff was very friendly and caring. Food was excellent. Not a single complaint other than my vacation ended and I had to go home!
It is secluded and private. Beach access is great. Only down side is how far away restaurants and grocery store are if you don't have a vehicle. Luckily they do have bikes that are available for use. Would stay there again.
It was clean and this property has the best beach Tiki Huts along Grace Bay.
Beautiful property, great location, and super clean. I was there during March 2021 (Covid) and felt super safe. I enjoyed that they had tennis courts, bikes, snorkel gear and kayaks.
The Sands at Grace Bay places you next to Lucayan Archipelago and within a 5-minute walk of Grace Bay Beach. This 114-room, 4-star hotel has 3 outdoor pools along with a full-service spa and a restaurant.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 8 AM to 11 AM.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and ceiling fans are other standard amenities.
Guests of The Sands at Grace Bay have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, free WiFi in public areas, and a spa tub.
The staff was nice, but they could have been nicer and smiled more. Sometimes I felt like the women servers at Hemingway had an attitude and were doing us a favor when we were the ones ordering and wanting food.
Very quaint, nice rooms with views, clean
Dear guest, thank you for taking the time to share your feedback and kind words, we appreciate you.
Dear guest thank you for your king feedback.
The property was landscaped beautifully. Our room was large and updated and conveniently located near the pool and gorgeous beach. Never had a problem getting a chair and umbrella. The staff was out of this world friendly. I wish there was some music by the pool and that they had better internet.
Dear Lauren, thank you for taking the time to share such wonderful comments on our facilities and staff which will be shared with the team.
You very much have to take the room photos you see with a grain of salt. We reserved a Jr. Suite with ocean views. The photos of these rooms bare no resemblance to what we had. The master bed had little natural light, so we had to switch on an ugly overhead light just to be able to see in there during the day. The master bedroom also had the door to the hallway/outside right at the foot of the bed, which provided very little sound isolation and had an outside light that shone-in through the door's glass all night like a spotlight. We had to hang a large towel from an apparatus on the inside of the door just to block enough light to be able to sleep. The phone was ancient, only partially functioned and was nearly impossible to figure-out. The toilet backed-up twice a day with little to no provocation. We constantly had the maintenance guy in to unclog until we finally persuaded one to just leave us the plunger. Overall, the facilities were ready for a major rebuild/update. We chose The Sands for value/location. As long as you don't expect much of the room you won't be disappointed. The staff were friendly, but don't expect too much help/info. Do your own research about the island. Plenty of lounge chairs at pool and beach. The location is perfection. Beach stunning, access to the island perfect. If low cost access to paradise is what you want then this is perfect. Just don't expect too much from the accommodations.
Dear Guest, thank you for taking the time to share your feedback on you stay with us, we value your thoughts and experiences.
We did not like there was no bar at the hotel. We like to sit around either a pool bar, beach bar or lobby bar to meet people. Not enough chairs at the pool yet plenty of space for them. Staff was very inattentive- we had to chase down drinks when we wanted them. Beach service drinks were intermittent. There was no water or water bottles at the pool. We constantly had to go into restaurant for ice water. In general, level of staff attentiveness was not good. Rooms were spacious and nice and that is probably the one reason we may return here with kids. We would never come as a couple- It is VERY much a kid hotel. Kids everywhere.
Dear guest thank you for taking the time to share your feedback on your stay and our facilities which will be shared with our team for arears to improve - we look forward to your return.
This is the only place I’ve stayed in that included all of the water sports at no additional cost, including kayaks and Hobie Cats. Excellent spa experience, A gym on site.
Dear guest thank you for taking the time to share your feedback with us and your kind words on our facility and equipment's, we look forward to welcoming you back.
Beach area was good size and not very crowded. More information to include with excursions would have been helpful (we went on one where many attactions were still advertized even though they were closed due to COVID).
Thank you for taking the time to share your feedback with us and bring to attention areas for improvement.
Hello Diana, Thank you for the kind words regarding our staff and your feedback regarding your experience at Hemingway's which will be addressed with the management team, we appreciate you.