- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, MasterCard, and Visa.
- This hotel provides transfers from the ferry terminal and train station. To make arrangements, contact the property with arrival details 24 hours prior to arrival, using the phone number on your booking confirmation.
- Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
The Westin Portland Harborview
4.0 out of 5.0
3.5
out of 5
Average Guest Review
See all 67 reviews
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Recent guest reviews
When you pull up you can either valet or self park. We self parked and there is an entrance right through the garage to the hotel to avoid walking outside ( it was cold and snowing when we arrived). The hotel will link your room key to the garage for $26/day which is good to know because the garage says $40/day. The hotel lobby is beautiful, rooms were easy to find, clean and included starbucks coffee/waters. Otto's Pizza is amazing and only a few steps from hotel doors, everything else in old port is walkable. Easy check in/check out.
On the 15th floor bar after 8 pm you will not get waited on. The staff is slow and only wanted to wait on the younger crowd. Stay at the Press Hotel.
Love the gym which opens 24 hours; the night shift staff was very nice and patient to help me set up my account with the chain hotel reward program so I could take advantage of using the internet for free. The complimentary shuttle service was very convenient for us to dine at the downtown area so we could save the parking fee.
On October 25th, I booked the Westin through Orbitz and requested a King bed. We paid right then through Orbitz and received confirmation that our room was booked. We traveled up to Portland from Southeast CT for this past weekend. Unbeknownst to me, my boyfriend was to propose to me on Saturday, November 4th and we were going to stay here to celebrate. We arrive and check in. We walk into the room and it's two doubles, NOT the king that we paid the premium for. We go back to the concierge (who was actually very sweet) and they had no King rooms available, although we paid for it. The manager, Seamus, came out and offered us a few drink vouchers for our trouble and that some rooms were affected from a recent storm. This was never mentioned to us prior to our trip. This put a huge damper on what was supposed to be the best day of our lives, and there was nothing but them throwing us $20 in drink vouchers! The room we were given was more than HALF of what we paid for for the King bed and absolutely NO MENTION was given to that fact. We were beyond upset and to top it off were told that we might not even be able to get refunded since we went through a 3rd party. I got on the phone directly with Orbitz who was amazing and got us our refund. Thank god we had a family member in the area that was able to accommodate us for the night. Terrible, terrible customer service.
I showed up a bit late for happy hour, and lamented that I'd missed the $1 oyster special. The bartender asked the kitchen and then told me that they still had some oysters and they'd sell them for $1 each until they ran out! Excellent customer service! The staff also recommended two restaurants, both of which were excellent!
-Terrible climate controls in room left it either too hot or too cold with air blowing directly at bed with no way to change airflow besides turning it off entirely. Windows were bolted shut. -I was erroneously charged five hundred dollars because of a mistake made by them because they didnt realize I used Orbitz -- this affected my finances during my trip and ultimately left me very unhappy and with a messed up budget for my vacation. I was also charged for a valet service never used. I was refunded for both of these things (72 hours after checkout, which is too long) but it SHOULD NOT HAVE HAPPENED. -The bed was way too soft with very low quality pillows. -When ordering room service they gave a broken bottle opener and had the audacity to imply we dont know how to use it and actually tried demonstrating on a bottle in front of us until they finally realized to retrieve a new bottle opener. - I will absolutely not be staying here again and will not be suggesting it to anyone I hope the hotel sees this and somehow rectifies the situation -- i really received terrible service and nothing but problems.
Very nice! A little loud from the hallways. Nice to have the parking in/out privileges in the garage next door.
Convenient with valet parking and onsite food and beverage. As always - the Westin heavenly bed is awesome!
This is the 3rd year my boyfriend and I have stayed in the hotel. My cousin lives in Portland and we visit her on Thanksgiving. We originally chose this hotel because it is dog-friendly and central. We didn't even bring our dog this year but chose to stay here again because of the great experiences we've had. Great rooms, friendly staff and one of the most central hotels around Portland. Count us in again for next year!
We were planning to have Thanksgiving dinner at the wonderful C2 Restaurant located at the Westin so we decided to stay there. The room was spacious but the heat was quite noisy. I highly recommend the restaurant and they have a free shuttle to the jet port, which is a nice touch. But in room wifi costs ridiculous money. Silly
My wife and I stayed here for three nights. We booked the hotel via Orbitz on line We were not immediately made aware of the additional costs for parking. Parking per night was not included and very rxpensive. It's a pretty bad area. There are many homeless people walking the streets. The hotel was very nice, with the exception of the sex stains on the comforter blanket on the bed, the urine stains around the toilet and the hair in the shower. Wifi is an additional substantial fee, unless you join the SPG club for free. I was still billed for wifi until I requested they remove it from the invoice. Nice hotel, bad area due to an abundance of homeless people who need drugs, the cleanliness of the room was unacceptable. It took them two days to remove the urine stains I pointed out. I did not ask for a discount due to the stains on the blanket, but I think they should have done something about it on their own Orbitz has now forced me to revise this review 4 times and exclude photos of my experience. Let's see if this one meets their guidelines. No profanity was ever used. "Don't mention specific prices or room rates Leave out any profanity Don't reference personal information Exclude photos containing inappropriate or unrelated content"
Coffee maker not working properly. No frig. No room for bags. Staff nice but didn't know area well.
Checked in was asked if wanted an upgrade with a better view. We had booked a king room. The upgrade they stated had a great view and two queens. The room was tiny and they were fills not queens. We called down to desk to ask for king room back and was told all sold out. Went down to front desk they corrected it and said we would get another upgrade. This time was a king however the wind was blowing and our room was right where the flags are so we didn't get any sleep due to the very loud clanging of the flags
This was one of the grand old hotels of Portland called The Eastland (and there is still a big bright red sign that says Eastland on the roof top, so if your are walking around town at night looking for your room at Westin Harborview, keep that in mind). Westin took over and renovated it sometime in the last few years. The room was nice, and there was'nt a lot of street noise from Portland night life that I had read about some of the old port hotels. The Westin is still close, about a ten or fifteen minute walk to the harbor and old port. A good location, I enjoyed my stay.
The hotel was clean and newly renovated. The rooftop bar is very nice. Parking is a little difficult.
Outstanding service attentive staff perfect accommodations well located in the town.
This hotel was very clean with a lot of great ammenities. The bar that sits atop the hotel is amazing with gorgeous views. Overall a very pleasant stay.
We wanted to spend a night in Portland. This place was a great place to stay. It was right in the downtown, so that was convenient. Granted, we chose one of the coldest nights to be in Portland, but the food was delicious down at the Hotel restaurant and so were the drinks. Room was a pretty good size, very clean and quiet. We would definitely stay here again.
This is a very nice hotel with a first rate staff. The rooms are spacious and very clean. Location is central and within walking distance of many attractions. Valet staff is excellent. The gym is well equipped. The shuttle service is great.
Hotel charged my card upon checkin for the full room rate plus a hold in case despite the fact that we paid the room in full. When I inquired why this was, the manager on duty was completely rude to me and told me there is nothing he is going to do for me. He told me it was fault of this site as they never sent the advance deposit. The overnight manager (Maz) actually threatened to hang up on me simply for asking about this matter. We ordered breakfast in the morning and it came to the room cold and with out ketchup, salt, pepper, butter for the toast nothing. The valet parking was a joke and we waited over 45 minutes for our car even though we called ahead. The rooms here are very nice, the staff is unprofessional, rude and an very big letdown especially for a chain hotel we have normally had a great experience with.
Hotel highlights
- Steps from Portland Museum of Art and Children's Museum of Maine
- Onsite dining
- Spa
- Free airport shuttle
Located in Downtown Portland, The Westin Portland Harborview is next to popular attractions like Portland Museum of Art and Children's Museum of Maine. This 4-star hotel has 289 guestrooms and offers conveniences like a restaurant, a full-service spa, and a 24-hour fitness center. It's in central Portland and also a short walk from Wadsworth-Longfellow House and Victoria Mansion.
Dining
This hotel serves as home to a rooftop bar, along with a restaurant that specializes in American cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with continental breakfast, available for a fee from 6:30 AM to 11 AM.
Rooms
The 289 rooms are air-conditioned and have an array of amenities, including MP3 docks, refrigerators, and coffee makers. Guests can expect WiFi and 42-inch LCD TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, free bottled water, and safes are also available.
Property features
Renovated in 2013, The Westin Portland Harborview offers a full-service spa, a 24-hour fitness center, and WiFi in public areas. Parking is USD 26.00 per night (USD 34.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include 8 meeting rooms, a conference center, and a 24-hour business center.
Guest reviews for The Westin Portland Harborview
convient, clean and modern
Everyone
When you pull up you can either valet or self park. We self parked and there is an entrance right through the garage to the hotel to avoid walking outside ( it was cold and snowing when we arrived). The hotel will link your room key to the garage for $26/day which is good to know because the garage says $40/day. The hotel lobby is beautiful, rooms were easy to find, clean and included starbucks coffee/waters. Otto's Pizza is amazing and only a few steps from hotel doors, everything else in old port is walkable. Easy check in/check out.
be careful at the bar
Everyone
On the 15th floor bar after 8 pm you will not get waited on. The staff is slow and only wanted to wait on the younger crowd. Stay at the Press Hotel.
good location
Everyone
Love the gym which opens 24 hours; the night shift staff was very nice and patient to help me set up my account with the chain hotel reward program so I could take advantage of using the internet for free. The complimentary shuttle service was very convenient for us to dine at the downtown area so we could save the parking fee.
strike two - not returning!
Everyone
On October 25th, I booked the Westin through Orbitz and requested a King bed. We paid right then through Orbitz and received confirmation that our room was booked. We traveled up to Portland from Southeast CT for this past weekend. Unbeknownst to me, my boyfriend was to propose to me on Saturday, November 4th and we were going to stay here to celebrate. We arrive and check in. We walk into the room and it's two doubles, NOT the king that we paid the premium for. We go back to the concierge (who was actually very sweet) and they had no King rooms available, although we paid for it. The manager, Seamus, came out and offered us a few drink vouchers for our trouble and that some rooms were affected from a recent storm. This was never mentioned to us prior to our trip. This put a huge damper on what was supposed to be the best day of our lives, and there was nothing but them throwing us $20 in drink vouchers! The room we were given was more than HALF of what we paid for for the King bed and absolutely NO MENTION was given to that fact. We were beyond upset and to top it off were told that we might not even be able to get refunded since we went through a 3rd party. I got on the phone directly with Orbitz who was amazing and got us our refund. Thank god we had a family member in the area that was able to accommodate us for the night. Terrible, terrible customer service.
i only stayed one night, but it was great!
Everyone
I showed up a bit late for happy hour, and lamented that I'd missed the $1 oyster special. The bartender asked the kitchen and then told me that they still had some oysters and they'd sell them for $1 each until they ran out! Excellent customer service! The staff also recommended two restaurants, both of which were excellent!
will not return: wrong charges / bad room
Everyone
-Terrible climate controls in room left it either too hot or too cold with air blowing directly at bed with no way to change airflow besides turning it off entirely. Windows were bolted shut. -I was erroneously charged five hundred dollars because of a mistake made by them because they didnt realize I used Orbitz -- this affected my finances during my trip and ultimately left me very unhappy and with a messed up budget for my vacation. I was also charged for a valet service never used. I was refunded for both of these things (72 hours after checkout, which is too long) but it SHOULD NOT HAVE HAPPENED. -The bed was way too soft with very low quality pillows. -When ordering room service they gave a broken bottle opener and had the audacity to imply we dont know how to use it and actually tried demonstrating on a bottle in front of us until they finally realized to retrieve a new bottle opener. - I will absolutely not be staying here again and will not be suggesting it to anyone I hope the hotel sees this and somehow rectifies the situation -- i really received terrible service and nothing but problems.
Review comment
Becky responded on Dec 9, 2017
I am so sorry to hear of your experience. We will be sure to share this feedback with our teams to better improve our service.
Everyone
Very nice! A little loud from the hallways. Nice to have the parking in/out privileges in the garage next door.
Everyone
Convenient with valet parking and onsite food and beverage. As always - the Westin heavenly bed is awesome!
3rd year in a row
Everyone
This is the 3rd year my boyfriend and I have stayed in the hotel. My cousin lives in Portland and we visit her on Thanksgiving. We originally chose this hotel because it is dog-friendly and central. We didn't even bring our dog this year but chose to stay here again because of the great experiences we've had. Great rooms, friendly staff and one of the most central hotels around Portland. Count us in again for next year!
Review comment
Randa Vashon responded on Dec 5, 2016
Pam, Such wonderful things to hear! We're so glad that you continue to stay with us here at the Westin Portland Harborview. It is fantastic that you have such positive things to say about your experiences here at the Westin. We look forward to your next stay with us and hope to continue performing to your expections. thank you and be well, Randa
nice hotel
Everyone
We were planning to have Thanksgiving dinner at the wonderful C2 Restaurant located at the Westin so we decided to stay there. The room was spacious but the heat was quite noisy. I highly recommend the restaurant and they have a free shuttle to the jet port, which is a nice touch. But in room wifi costs ridiculous money. Silly
Review comment
Randa Vashon responded on Dec 2, 2016
Thank you for taking the time to fill out this survey and give us some feedback. We will investigate which room you were in so that we can have the HVAC system looked at. Thank you for bringing that to our attention. Thank you for your kind words concerning the restuarant. We are so glad you enjoyed. We also do a Christmas Dinner that is very popular. be well, Randa
Thank you so much for your feedback! We love being able to have Oyster night at TOTE the first and third Tuesday of the month. I hope we see you again soon!