Hotels in Pontasserchio

"Hotel provided what was expected, though rooftop restaurant was excellent"

"Check-in was conducted with a man that did not seem to know much about the hotel he worked in and had little interest. Check-in was swift because he didn’t offer any useful information.Once we got to our two rooms it was obvious he sent us to the wrong set of lifts sending us the long way round.Neither room had a safe and only one had a wardrobe,2 people for 6 nights with just a set of open shelves for storage! We were given the option of another room which annoyingly also had no safe or wardrobe so we stayed put.The bed in this room was like a rock but the air con was new and quiet.After complaining we were offered a second alternative room the next day but had to store all of our stuff in our son’s room or spend the day waiting for the room to become free.This room finally had a safe and wardrobe.However the bed was like a flag stone floor that has been worn in places by 1000 years of footsteps,the air con was useless,the room had two fittings that flashed bright lights constantly, the t.v. was tiny,the bathroom was quite comical at how badly set up it was,from a ridiculous bath plug,a movable shower screen that cannot open,nonsensical positioning of dispensers and general poor state. sound proofing in hotels is never perfect but this one is not good at all.Breakfast was hit n miss but ok. Except for the gentleman that checked us in, all other staff were very good, especially the lady that checked us out who had been exceptional throughout the week. The hotel is kept clean."

"The room was lovely, the included breakfast was delicious, the staff were incredibly helpful and kind. The only thing was the TV in our room didn't work, but we could live without it."