Fantastic service!
The property was immaculate and the staff impeccable. We had a 6am arrival flight and we’re checked into our room by 8:30am. Parking is easy and the staff is willing to help with any requests. The breakfast was incredible, in a dining room with lovely views of the marina.
Very nice breakfast buffet, gym, and sun deck. The staff was very kind.
Great property. Excellent staff. Central to downtown PDL and the entire city is walkable. Super clean and modern. Would definitely stay there again.
We booked here as the first two accommodations we booked had serious mold issues. We found a lovely haven at the Azor Hotel and extended our stay with them an additional 8 nights. The staff consistently took care of every need. The breakfast had many options and was delicious. Our family suite was just great for our family of 5. We enjoyed the views of the harbor and city. They were sound proofed and had black out curtains, so we slept well. The cleaning people left our room sparkling clean each day. We’re thankful to have ended up at this well managed hotel and would hesitate to stay with them again.
The staff, always with a smile on their faces, were polite, accommodating and professional. Emilio made us feel special by making a point to greet us daily and ask how we were doing and did we need anything.
Everything was exceptional from the time we checked in to the time we left
The restaurant and bar were super but the bathrooms tools were not a five star hotel. The staff were excellent.
My fiancé and I don’t have time for a honeymoon so we decided to book a romantic trip to the Azores before our wedding to calm the nerves and have an early honeymoon. We booked through Orbitz a flight and hotel deal. Our Delta flight on Sunday, Aug 18 was initially delayed and then cancelled. We were super bummed but we’re rescheduled for the next day and notified orbitz and the hotel. The next day, SAME thing happened. Cancelled flight. By this time, we would have spent more time traveling than on vacation so we cancelled to whole trip. We immediately notified Orbitz who promptly contacted Delta and Azor hotel for a refund. We got our flight refunded no problem but Orbitz informed us that the hotel said that no cancellations were allowed and they would not refund any or our stay, despite being informed of our flight cancellation and promptly telling the hotel to cancel our reservation before we even got there, so that they can rebook the room. My fiancé and I are now out over $1,000 because of something completely beyond our control. I am so saddened that this hotel is run by such heartless individuals who are stealing money from us for a trip we could not take. It is so horrible for this hotel not to give us a refund. It’s supposed to be such a happy time in our lives but this has caused us so much stress.
Room was not ready. We booked a double room and it is now 3:30, 30mins last check in time. They gave us a room with 2 twin beds pushed together. They said they will send someone to put a mattress topper on top to make it into a double bed but didn’t give us an ETA. I asked for complimentary drink vouchers while we wait as we flew in on a morning flight and are tired, they said no. Poor customer service for a 5star hotel. Room not ready and nothing to compensate the guest for waiting.
Very contemporary and clean, Great service! Amenities were well kept.
I booked this hotel for my family and I with the knowledge that it had a Spa, come to find out when we arrived that the SPA was under construction. Not good!
Gorgeous and the staff were lovely. The only issue was that our a/c didn't work properly. Would stay here again though!
Staff were amazing, friendly and helpful. The breakfast buffet is outstanding and the restaurant A Terra was the best restaurant we ate at during our week's stay - traditional food updated and beautifully prepared with organic local sourcing; we ate there 3 times. Location is within walking distance of everything in the town.
Simply modern. Comfortable with great views. Staff was super friendly and helpful. The rooftop bar and pool were an added benefit. Restaurant had fab steaks and the breakfasts are difficult to top.
Was a great spot, met all my needs. Extremely clean and modern. Superior Breakfast Buffet
Very spacious rooms, Beds are excellent, very comfortable and large with tons of pillows. Great TV, safe, small refrigerator with water and local soda. No ice machine on the floors but if you call down they will bring you whatever you need. Front desk was the nicest I have ever encountered. Bathroom is dark and the lighting is tough. Shower is large but the door is weird. Balcony overlooking the marina is nice. Location is perfect to walk to everything. The Casino is nice but tiny, lthe smallest I have ever been in. The breakfast is excellent. There is something for anyone even with allergies. We also had dinner one night and it was just as good. Overall we had a great stay.
This was our last night in the Azores after returning from Porto. We checked in around midnight and would catch another flight back home the next day. We asked for late checkout and the staff were very accommodating. The room and public area were modern and stylish. Seaview faces the Cruise port. It is a lovely view! Breakfast was nice with lots of choices. We didn’t have time for the spa but it looks like a nice and relaxing space. The location is very central in downtown and we parked our car in their private garage. Overall we like this hotel!
Octant Ponta Delgada places you next to Ponta Delgada Harbour and within a 10-minute walk of University of the Azores. This 101-room, 5-star hotel has conveniences like a casino, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is served each morning from 7:30 AM to 11:30 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies, minibars, and espresso makers.
Built in 2016, the brand new Octant Ponta Delgada features a casino, an outdoor pool, and a 24-hour gym. Self parking is available for EUR 10 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and free newspapers.
Fantastic service!
The property was immaculate and the staff impeccable. We had a 6am arrival flight and we’re checked into our room by 8:30am. Parking is easy and the staff is willing to help with any requests. The breakfast was incredible, in a dining room with lovely views of the marina.
Dear Jennifer,Thank you so much for taking the time to review your experience with us. It is very rewarding to our team whenever we cross with comments like yours, complimenting our service and how pleasant was your stay.We wait on your next visit to Ponta Delgada!Kind regards,GR Catarina Pacheco & Team
Very nice breakfast buffet, gym, and sun deck. The staff was very kind.
Dear Christi,First would like to thank you for your stay. Thank you also for your kind words about our staff and property, we do hope to welcome you at our hotel soon.Gm Vitor Santos and Team
Great property. Excellent staff. Central to downtown PDL and the entire city is walkable. Super clean and modern. Would definitely stay there again.
Dear Glenn,Thank you for the positive comments over your stay with us.We feel satisfacted to see that you had a great experience with us.Please contact us if you ever visit the area again.Best regards,GR Catarina Pacheco
We booked here as the first two accommodations we booked had serious mold issues. We found a lovely haven at the Azor Hotel and extended our stay with them an additional 8 nights. The staff consistently took care of every need. The breakfast had many options and was delicious. Our family suite was just great for our family of 5. We enjoyed the views of the harbor and city. They were sound proofed and had black out curtains, so we slept well. The cleaning people left our room sparkling clean each day. We’re thankful to have ended up at this well managed hotel and would hesitate to stay with them again.
Dear Jessica,Thank you for taking the time for reviewing your stay with us.We are really satisfacted to hear that we were able to provide a excellent stay, meeting your expectations and needs.We look forward to welcome your family again at Octant Ponta Delgada.Warm regards,GR Catarina Pacheco & Team
The staff, always with a smile on their faces, were polite, accommodating and professional. Emilio made us feel special by making a point to greet us daily and ask how we were doing and did we need anything.
Dear Guest , Obrigado for sharing and giving the feedback after your experience. I will share with the staff those amazing words about them For us the guest satisfaction is the most important. We hope to see you soon. Regards Filipe Pacheco Deputy Hotel Manager
Everything was exceptional from the time we checked in to the time we left
Dear Guest, Thank you for sharing with us your opinion after the experience you had at Azor. It's a hudge reward reading you had an exceptional time with us. It's important having the feedback from our guests. Obrigado We hope to see you soon at Azor. Regards Filipe Pacheco Deputy Hotel Manager
The restaurant and bar were super but the bathrooms tools were not a five star hotel. The staff were excellent.
Caro PWCM, In behalf of the hotel i would like to thank you the review and kind words about the stay at Azor. For us it's a reward know guests are enjoying the hotel, are having a good service and they recommend it. We hope to welcome you in a near future at our hotel. Regards Filipe Pacheco Deputy Hotel Manager
My fiancé and I don’t have time for a honeymoon so we decided to book a romantic trip to the Azores before our wedding to calm the nerves and have an early honeymoon. We booked through Orbitz a flight and hotel deal. Our Delta flight on Sunday, Aug 18 was initially delayed and then cancelled. We were super bummed but we’re rescheduled for the next day and notified orbitz and the hotel. The next day, SAME thing happened. Cancelled flight. By this time, we would have spent more time traveling than on vacation so we cancelled to whole trip. We immediately notified Orbitz who promptly contacted Delta and Azor hotel for a refund. We got our flight refunded no problem but Orbitz informed us that the hotel said that no cancellations were allowed and they would not refund any or our stay, despite being informed of our flight cancellation and promptly telling the hotel to cancel our reservation before we even got there, so that they can rebook the room. My fiancé and I are now out over $1,000 because of something completely beyond our control. I am so saddened that this hotel is run by such heartless individuals who are stealing money from us for a trip we could not take. It is so horrible for this hotel not to give us a refund. It’s supposed to be such a happy time in our lives but this has caused us so much stress.
Dear Sarah, Thank you for you feedback and we have present to Orbitz our best proposal so you cannot miss your travel to the Azores. We do regret you had to cancel your trip in August and we hope that during the next year you and your husband have the opportunity to visit us and discover this wonderful islands. Best Regards Filipe Pacheco Deputy Hotel Manager
Room was not ready. We booked a double room and it is now 3:30, 30mins last check in time. They gave us a room with 2 twin beds pushed together. They said they will send someone to put a mattress topper on top to make it into a double bed but didn’t give us an ETA. I asked for complimentary drink vouchers while we wait as we flew in on a morning flight and are tired, they said no. Poor customer service for a 5star hotel. Room not ready and nothing to compensate the guest for waiting.
Dear Kimberly, We would like to thank you the review and regret the delay on Check in time. We have been with an occupation of 100% and that's the main reason for some delays as it happen on your arrival day. When guests arrive we offer to store the luggage, water and coffee so they can relax or star discovering the city. Your remarks will allow us to improve and it's an instrument to measure our work and development. We hope to see you soon at Azor Hotel Regards Filipe Pacheco Deputy Hotel Manager
Dear James,Thank you for your review!We appreciate the kind words to the hotel service. We strive to create a welcoming and comfortable environment where everything runs smoothly, so your feedback is incredibly rewarding.If you come back to Ponta Delgada, please dont hesitate to reach us. We would love to welcome you again!Best regards,Catarina Pacheco and Team