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Recent guest reviews

Amazing staff and property!!!!

THE WORST HOTEL EVER. DO NOT STAY HERE!!! I booked a stay for my parents (old couple 67 and 78 years old!) and the hotel have them a room with the music playing so loud next to them that they couldn’t sleep at all. My father had to walk out in the middle of the night because there was anything else to do. The front desk wouldn’t even pick up. Then they requested to change the room and the door didn’t lock. We talked to the manager and promised a reimbursement at minimum! But then waived it. HORRIBLE!

I would recommend this hotel to anyone. The hotel and staff are extremely nice! And the food is excellent

I stayed here last year when it was the live aqua loved it came back this year and hilton took it over and it was very disappointing they dont have 24 hour room service even tho they say they do on the orbitz.com site they took away the top shelf drinks so now it's cheap well alcohol I'd advise not to drink and the food is the same everyday they dont change the menu also there's a night club that was built into the building thats not part of the hotel and thats all you hear until 3am it's so loud for not being on the beach and for the price it's bot worth staying here

So the area of the hotel is a little sketchy and the cost for the king suite was a little high but the place is amazing so you do pay for what you get. It is close to like 10 bars and restaurants which also prrfect. Just need to go in a group and not alone especially if your a women.

Avenida 1ra Norte Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Free covered valet and self parking
  • Onsite dining

Located in Downtown Playa del Carmen, The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 60-room, 5-star property welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.


Dining

In addition to a restaurant onsite, there is also a rooftop bar where you can enjoy a drink. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers, designer toiletries, and bathrobes. Free minibar items, laptop-compatible safes, and phones are other standard amenities.


Property features

Guests of The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton have access to an outdoor pool, a 24-hour gym, and a sauna. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Other amenities at this adults-only property include free WiFi in public areas, a terrace, and laundry facilities.

Room options

Junior Suite, 1 King Bed

1 King Bed | Sleeps 3

Premium Room, 1 King Bed, Corner

1 King Bed | Sleeps 3

Superior Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

Everyone (1) Couples (3) Family (2)
5
Partner Couples

Amazing staff and property!!!!

By , from Miami on May 2, 2022

Review comment responded on May 3, 2022

Dear Cristina, thank you so much for choosing The Yucatán Resort for your well-deserved stay in Playa del Carmen! And thank you so much for taking the time to share your recent experience with us; we are delighted to learn that you enjoyed our beautiful facilities and services!! We look forward to welcoming you many more times in a not-too-distant future. Kind regards, JMC.

1
Family

THE WORST HOTEL EVER. DO NOT STAY HERE!!! I booked a stay for my parents (old couple 67 and 78 years old!) and the hotel have them a room with the music playing so loud next to them that they couldn’t sleep at all. My father had to walk out in the middle of the night because there was anything else to do. The front desk wouldn’t even pick up. Then they requested to change the room and the door didn’t lock. We talked to the manager and promised a reimbursement at minimum! But then waived it. HORRIBLE!

By on Mar 31, 2022

Review comment responded on Apr 1, 2022

Dear Soffia, thank you for taking the time for sharing your recent experience with us. . It is with great sadness that we learn of your overall disappointing experience, for which we offer our sincerest apologies. Please contact us through the message function with further details of your stay.

5
Everyone

I would recommend this hotel to anyone. The hotel and staff are extremely nice! And the food is excellent

By on Jan 28, 2022

Review comment responded on Jan 28, 2022

Dear Cadilla, thank you for choosing our beautiful property for your well-deserved stay in Playa del Carmen. . We are thrilled to learn you enjoyed our services, facilities and overall experience! Thank you for taking the time to share your feedback with us. . We hope to welcome to many more times to come in a not-too-distant future. Kind regards!

2
Family Partner Couples

I stayed here last year when it was the live aqua loved it came back this year and hilton took it over and it was very disappointing they dont have 24 hour room service even tho they say they do on the orbitz.com site they took away the top shelf drinks so now it's cheap well alcohol I'd advise not to drink and the food is the same everyday they dont change the menu also there's a night club that was built into the building thats not part of the hotel and thats all you hear until 3am it's so loud for not being on the beach and for the price it's bot worth staying here

By on Sep 13, 2021

Review comment responded on Sep 13, 2021

Thank you so much for taking the time to share your experience with us; we are very sorry to learn that your stay was not great, we know how frustrating this is. We will contact you privately shortly in order to work things out.

5
Partner Couples

So the area of the hotel is a little sketchy and the cost for the king suite was a little high but the place is amazing so you do pay for what you get. It is close to like 10 bars and restaurants which also prrfect. Just need to go in a group and not alone especially if your a women.

By on Aug 9, 2021

Review comment responded on Aug 10, 2021

Thank you so much for choosing The Yucatán Resort for your stay in the beautiful Playa del Carmen, and thank you so much for taking the time to share your recent experience. We are so happy that your overall experience was great and looking forward to welcoming you again sometime soon! Kind regards,

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

Avenida 1ra Norte, Playa del Carmen, QROO 77710
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