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Recent guest reviews

Mi experiencia en Reina Roja fue una decepción pues el hotel está muy venido a menos. Sus instalaciones están seriamente desgastadas. Con el pretexto de la pandemia no hacen limpieza apropiadamente y tampoco tienen sábanas limpias. Mis sábanas estaban manchadas y sin opción a cambiarlas. La alberca está cerrada por obras (situación que no reflejan en la descripción) y aún así cobran un resort fee que incluye desayuno y una 'barra libre' de cerveza con la que te obligan a hacer consumo de alimentos. En la descripción de Orbitz dice que todos los cuartos tienen un frigo bar y una máquina de café. En mi cuarto, después de solicitarlo, pusieron la máquina de café Nespresso (con dos cápsulas no originales) y nunca tuve disponible un frigo bar. El staff es amigable y hace lo que puede. Por ese lado no tengo quejas aún así mi experiencia fue tan mala que preferí salirme de ahí dos días antes de que terminara mi estancia a tener que dormir en sábanas previamente usadas por otros huéspedes. Terrible.

Was told that the breakfast option was optional but up on arrival I was forced to pay an extra 150 dollars for something I never used. Bath towels and bed sheets were stained and when I check out they wanted to charge me for something I did not do. I would not stay here again I got a bunch of bug bites they have some sort of pest problem.

Roof top was not open for advertise party area. The rest was good.

It was not what I expected. The people very friendly but not able to solve issues related to extra roomates. Also the room is noise . The TV was not working for two days. The room was not as clean as expected. The bed is not comfortable. And mainly I though it will be a different hotel but it has nothing different, just a common red color but besides that is normal. The furniture is nice and different, but no special environment. No special activities or similar. So based on this the price is not worthy

I had a wonderful experience. Staff was very friendly and attentive. Will def be back. Loved the ambiance. Rooftop was amazing.

Super trendy and quirky hotel smack dab in the middle of Playa's bustling 5th ave zone....we loved our stay, the only thing we didn't like was the bed...SUPER hard! Its also very noisy at night due to the nearby restaurants and bars, some might be put off by it but we didn't really mind much. Breakfast was really good and changed every morning, Rodrigo was a wonderful server! The rooftop pool is incredible!! We would definitely stay here again :)

Nice hotel, their facilities look like they need attention, so then place doesn’t start looking run down and old. Nice design but needs some maintenance. Also they don’t provide soap anymore? They changed their breakfast, still good but their menu was better.

nice hotel, quite, right in the middle of playa only complaint was the hot water-very sketchy but i think i would return the price was reasonable also food at restaurant good breakfast was included

The concept is awesome, I like the hotel but need a lot of maintenance, we had to call front desk 4 times, shower head didnt work first day, no running water on second day for hours, A/C broke on day 3 at midnight and rooms get hot fast. We had open bar but at night when they switch shift the service stops. But again, the hotel is so cool that I will go back.

Great decor, very modern, excellent staff, internet speed sucks and only works in the lobby.

This hotel is amazing let's start by saying free breakfast morning from 8am to 12pm. Also free drinks from 12pm to 12am and I don't mean bad cheap drinks they make really good drinks ( good alcohols). The hotel is so hip and designed amazing. Roof top pool and bar is nice. The only complaint is the walls are a little thin and can be kinda loud with music and neighbors.

Stayed here with some friends of a few nights over the Easter holiday weekend. Very good location, close to everything you'd want to visit in Playa, including the beach. The restaurant serves a good breakfast and the staff are excellent. However, the hotel itself is a bit cheesy. Not sure what theme they're going for but lots of pipes, red lights, and female mannequins in prison cells. Overall, not bad for the price and since we spent so little time at the hotel, it was all good.

It was a good experience. The room was nice, clean, the staff was very friendly. It's located in the middle of everything. I really did enjoy my stay. The only complain that I have, is that I expected the water bottles to be replaced daily and to have tea in the room. But other than that it I probably would stay here again.

excelent location, good stuff, but the cooler didnt work, so we have to move an other room

nice hotel, nice staff, ang good food, so close to night life and shooping

The RR reminds me of the unusual and funky Kimpton hotels. It is decked out like a Clockwork Orange night club, without any noise or evil characters. The garden rooftop is a trip and a fantastic place to catch some sun or shade. Staff were attentive and their English is perfect. For our eclectic tastes it sure beats the resorts, and is a good value. A short walk to the beach and the Playa promenade. Free underground parking. I'm going back.

The hotel is in a prime location - just around the corner from 5ta avenida which makes walking to restaurants, beaches, shopping etc. a breeze. The staff is very attentive and helpful. The decor is funky, unique, and very red. It's certainly a sexy place catered to an adult crowd. On the downside, during party nights, the noise level can make it hard to sleep. And the pool area, while quite cool, isn't really suitable for "swimming".

Calle 20 entre Av. 5 y 10 Playa del Carmen QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Downtown Playa del Carmen, La Reina Roja Hotel Boutique - Adults Only is next to Quinta Avenida and Quinta Alegría Shopping Mall. This 3.5-star hotel has 63 guestrooms and offers an outdoor pool, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free full breakfast, served each morning from 7:30 AM to 11:00 AM. Enjoy a leisurely bite to eat at La Bien Querida, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 63 individually decorated rooms provide iPod docks, coffee makers, and free local calls. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include ceiling fans, laptop-compatible safes, and desks. Housekeeping is available on request.


Property features

At La Reina Roja Hotel Boutique - Adults Only, guests enjoy features like an indoor pool, an outdoor pool, and a rooftop terrace. If you drive, self parking is USD 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 100 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only hotel include free WiFi in public areas, a conference center, and express check-out.

Room options

Deluxe King Room

1 King Bed | Sleeps 4

Junior Suite

1 King Bed | Sleeps 4

Thematic Suite

1 King Bed | Sleeps 4

Deluxe Twin Room

2 Double Beds | Sleeps 4

Guest reviews for La Reina Roja Hotel Boutique - Adults Only

Everyone (12) Couples (11) Friends (10) Other (1)
1
Everyone

Mi experiencia en Reina Roja fue una decepción pues el hotel está muy venido a menos. Sus instalaciones están seriamente desgastadas. Con el pretexto de la pandemia no hacen limpieza apropiadamente y tampoco tienen sábanas limpias. Mis sábanas estaban manchadas y sin opción a cambiarlas. La alberca está cerrada por obras (situación que no reflejan en la descripción) y aún así cobran un resort fee que incluye desayuno y una 'barra libre' de cerveza con la que te obligan a hacer consumo de alimentos. En la descripción de Orbitz dice que todos los cuartos tienen un frigo bar y una máquina de café. En mi cuarto, después de solicitarlo, pusieron la máquina de café Nespresso (con dos cápsulas no originales) y nunca tuve disponible un frigo bar. El staff es amigable y hace lo que puede. Por ese lado no tengo quejas aún así mi experiencia fue tan mala que preferí salirme de ahí dos días antes de que terminara mi estancia a tener que dormir en sábanas previamente usadas por otros huéspedes. Terrible.

By on Jul 12, 2021

Review comment responded on Jul 19, 2021

Estimada Gracias por alojarse con nosotros y dejarnos saber las áreas donde necesitamos mejorar. Nos encanta proporcionar a nuestros huéspedes una experiencia fabulosa, así que nos disculpamos por los detalles en su estancia. Por favor, denos otra oportunidad, ya que nos encantaría hacer de su próxima estancia algo perfecta en todos los sentidos.

1
Partner Couples

Was told that the breakfast option was optional but up on arrival I was forced to pay an extra 150 dollars for something I never used. Bath towels and bed sheets were stained and when I check out they wanted to charge me for something I did not do. I would not stay here again I got a bunch of bug bites they have some sort of pest problem.

By on Jun 6, 2021

Review comment responded on Jun 7, 2021

Good afternoon, we are thank you in advance for take your time and inform us about your experience. We are checking our log if there are any reports or incidents regarding bites and stained sheets, unfortunately we do not know the name and room number to know more about the situation. As a note...the hotel periodically fumigates and we have documents that support it. I would like to know more about your case so that I can work in these areas. Thank you so much.

1
Everyone

By on Mar 17, 2020

2
Everyone

By on Feb 13, 2020

Review comment responded on Mar 6, 2020

Thank your for your score, We would have loved to know your feedback and know how we can improve. We hope you will give us another opportunity as we'd love to have you as our guest again! Caribbean Regards

4
Partner Couples

Roof top was not open for advertise party area. The rest was good.

By on Feb 12, 2020

Review comment responded on Mar 6, 2020

Thanks so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve, I'm glad you enjoyed your stay overall and I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again!

3
Everyone

By on Jan 2, 2019

Review comment responded on Jan 31, 2019

Gracias por su visita. ¡Vuelva pronto!

3

nice hotel but did not accomplish the expectations

Everyone

It was not what I expected. The people very friendly but not able to solve issues related to extra roomates. Also the room is noise . The TV was not working for two days. The room was not as clean as expected. The bed is not comfortable. And mainly I though it will be a different hotel but it has nothing different, just a common red color but besides that is normal. The furniture is nice and different, but no special environment. No special activities or similar. So based on this the price is not worthy

By on Aug 28, 2018

5
Everyone

I had a wonderful experience. Staff was very friendly and attentive. Will def be back. Loved the ambiance. Rooftop was amazing.

By , from CA on May 28, 2018

4
Everyone

Super trendy and quirky hotel smack dab in the middle of Playa's bustling 5th ave zone....we loved our stay, the only thing we didn't like was the bed...SUPER hard! Its also very noisy at night due to the nearby restaurants and bars, some might be put off by it but we didn't really mind much. Breakfast was really good and changed every morning, Rodrigo was a wonderful server! The rooftop pool is incredible!! We would definitely stay here again :)

By on May 19, 2018

4
Everyone

Nice hotel, their facilities look like they need attention, so then place doesn’t start looking run down and old. Nice design but needs some maintenance. Also they don’t provide soap anymore? They changed their breakfast, still good but their menu was better.

By on Feb 27, 2018

Review comment responded on Apr 7, 2018

Buenas tardes. Permítanos agradecerle sus comentarios, nos ayudan a mejorar el servicio brindado a nuestros huéspedes y reforzar nuestras áreas de oportunidades. Esperamos contar con ustedes en un futuro para poder mejorar la perspectiva que tuvieron del servicio y así hacerlos vivir realmente lo que es la experiencia Reina Roja. Cualquier comentario estamos a sus órdenes.

La Reina Roja Hotel Boutique - Adults Only

Calle 20 entre Av. 5 y 10, Playa del Carmen, QROO 77710
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