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Hotel Kavia 5th Avenida

Property class: 3.5

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Photo gallery for Hotel Kavia 5th Avenida

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Desk, blackout drapes, WiFi (free), bed sheets
Restaurant
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Double Room

Desk, blackout drapes, WiFi (free), bed sheets

Deluxe Double Room

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe King Room

Desk, blackout drapes, WiFi (free), bed sheets

Deluxe King Room

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Kavia 5th Avenida is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 3.5-star hotel has 63 guestrooms and offers an outdoor pool, an indoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Central Square - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪McCarthy's Irish Pub - ‬2 min walk
  • ‪La Vagabunda - ‬3 min walk

About this property

Hotel Kavia 5th Avenida

At Hotel Kavia 5th Avenida, guests enjoy features like an indoor pool, an outdoor pool, and a rooftop terrace. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this boutique hotel include free WiFi in public areas, a terrace, and a TV in a common area.
Guests can expect free WiFi and 42-inch Smart TVs with satellite channels. Bathrooms offer rainfall showers and free toiletries. Ceiling fans, phones, and desks are other standard amenities. Change of towels is available on request.
An indoor pool and an outdoor pool are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 20

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Reina Roja
Reina Roja Hotel
Reina Roja Hotel Playa del Carmen
Reina Roja Playa del Carmen
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

Is free cancellation available at Hotel Kavia 5th Avenida?

Hotel Kavia 5th Avenida provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to see around Hotel Kavia 5th Avenida?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Will I be able to park at Hotel Kavia 5th Avenida?

No, this hotel doesn't offer parking.

Does Hotel Kavia 5th Avenida feature a casino on the premises?

No, Hotel Kavia 5th Avenida doesn't have a casino.

Will I find an indoor pool at Hotel Kavia 5th Avenida?

Yes, this hotel has an indoor pool along with an outdoor pool.

Is Hotel Kavia 5th Avenida good for couples?

This boutique hotel offers plenty of amenities for couples including a restaurant, an outdoor pool, and a poolside bar.

Does Hotel Kavia 5th Avenida have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Kavia 5th Avenida have a restaurant that serves breakfast?

No, Hotel Kavia 5th Avenida doesn't have a restaurant that serves breakfast.

Will Hotel Kavia 5th Avenida allow pets to stay free of charge?

No, pets aren't allowed at Hotel Kavia 5th Avenida though service animals are welcome.

Does Hotel Kavia 5th Avenida have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Kavia 5th Avenida?

The closest major airport to Hotel Kavia 5th Avenida is Cozumel Intl. Airport (CZM), which is 21.3 mi away (254 minutes by car).

Can I book a room with a balcony at Hotel Kavia 5th Avenida?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy city views.

Hotel Kavia 5th Avenida Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 355 out of 991 reviews
Rating 8 - Good. 320 out of 991 reviews
Rating 6 - Okay. 152 out of 991 reviews
Rating 4 - Poor. 74 out of 991 reviews
Rating 2 - Terrible. 90 out of 991 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Hotel was very clean. Very walkable to restaurants, shopping and the beach.
Stayed 7 nights in Jan 2024
Verified review

8/10 Good

Marla Mae

Liked: Staff & service, property conditions & facilities
I liked so close to tour meeting places so close to beach 7 11 1 minute walk extra friendly staff
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Cool atmosphere for adults. Quiet and safe.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great area. Faith avenue is right around the corner. Lots of restaurants and shops walked by distance. Very clean and big bed.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Justine Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a little Gem, just tucked up a side street but close to everything. Pool on rooftop was great, room had everything we needed and beds were comfortable. A quiet hotel for those who want a relaxing stay. I would definitely go back.
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

watson

Liked: Cleanliness, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in May 2025
Verified review

2/10 Terrible

Felipe

Disliked: Cleanliness, property conditions & facilities, communication
Horrible place but the staff was friendly
Stayed 1 night in May 2023
Verified review

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was cleaned most days of the 5 day stay. Breakfast buffet was good - we stayed for 5 days and it was the same food every day. Had cash stolen and hotel only refunded 50 percent.
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently changed to Kavia. Service was good.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

George Dennis

Disliked: Amenities, property conditions & facilities
Not a bautique hotel.
Stayed 8 nights in Nov 2023
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice hotel in Playa Del Carmen. Staff is very friendly. Natalia was great. She helped with everything we needed. Room is unique, sexy and comfortable. Rooftop is such a vibe! Loved the Open Bar on beers. Close to 5th Ave which is close to everything.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Jesus Ramirez

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Yevhen

Good
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Gabriel

Disliked: Cleanliness, property conditions & facilities, communication
If you like to be sweaty in your room smelling like wet towels then this is the place for you. Make sure you don’t get set up for a kidnap. Enjoy your vacation
Stayed 5 nights in Jul 2022
Verified review

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No thank you.

This is a motel at best. It should be rated above a 1 star. Needs to be rebuilt from the ground up.
Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Fernando Brogan

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and the roof top closed plus bar closed
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in construction don have pool and is dirty
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This place is kind of horrible they wanna charge extra for everything including inviting someone over to you room . Cleaning could be so much better
Stayed 4 nights in Jun 2022
Verified review

6/10 Okay

Adril

Liked: Cleanliness
Disliked: Amenities
Location is the perk of hotel but it is in dire need of renovation. Did not have working lighting in restroom and no water pressure.
Verified review

6/10 Okay

rachelle

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve stayed at this property a few times they only give you a sheet on the bed as a blanket. The pillows are horrible. The rooftop pool was closed and found two cockroaches.This property is going downhill from the first time I stayed
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Jay

Liked: Amenities
The cleaning staff makes too much noise from very early on, it's the second time this has happened to me in that hotel.
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Brian D

Disliked: Room comfort, communication

HORRIBLE HOTEL

Do NOT book at this hotel. It is under-staffed, not prepared for customer reservations and extremely unprofessional. More importantly, unless you plan not to sleep until 2am every night then you will not get any rest at this hotel.
Stayed 4 nights in Jan 2023
Verified review

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2024

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