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Hotel Indigo Playa Del Carmen by IHG

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Photo gallery for Hotel Indigo Playa Del Carmen by IHG

A hotel room with a large bed, a desk, and a view of the ocean.
A modern living room with a sofa, armchairs, a coffee table, and a decorative wall with shelves.
Point of interest
A woman sitting by a pool with lounge chairs and umbrellas in the background.
A modern hotel room with a large bed, a bedside table with a phone, a hanging lamp, and a view of the city through large windows.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony

A modern hotel room with a large bed, a seating area with a sofa, and a small table with a lamp.

Premium Room, 1 King Bed, Balcony

  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Ocean View

A modern hotel room with a large bed, a wooden headboard, a built-in desk, and a walk-in closet.

Standard Room, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A modern hotel room with a large bed, a wooden headboard, a built-in desk, and a walk-in closet.

Standard Room

  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Balcony, Corner

Room

Premium Room, 1 King Bed, Balcony, Corner

  • City view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Terrace

A hotel room with two beds, a desk, and a chair.

Premium Room, 2 Queen Beds, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Ocean View

A hotel room with a large bed, a view of the ocean, and a balcony.

Standard Room, 1 King Bed, Ocean View

7.0 out of 10
Good
(4 reviews)
  • Ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, a wooden headboard, a built-in desk, and a walk-in closet.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

A modern hotel room with a large bed, a bedside table with a phone, a hanging light fixture, and a view of the outside balcony.

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View, Corner

A hotel room with a large bed, a view of the ocean, and a balcony with outdoor furniture.

Premium Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

A hotel room with a large bed, a desk with a telephone, and a view of the outdoor area.

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Playa del Carmen

Located in Gonzalo Guerrero, Hotel Indigo Playa Del Carmen by IHG is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 5-star hotel has 83 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Mario Villanueva Madrid - 5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Amorino - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Los Chachalacos - ‬1 min walk
  • ‪Las Helodias - ‬2 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

Built in 2025, the brand new Hotel Indigo Playa Del Carmen by IHG offers an outdoor pool, a gym, and a rooftop terrace. Valet parking is available for MXN 400 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and conference space.
55-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, laptop-compatible safes, and phones are also available. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (MXN 400 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: MXN 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mayan Bistro

Things to do

  • Bicycle storage
  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,314 square feet of conference space
  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Built in 2025
  • Comprehensive food waste policy
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 500 per accommodation, per night, plus a deposit of MXN 5000 per stay
  • Dogs and cats only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 300 per person
  • Covered valet parking fee: MXN 400 per day (in/out privileges)
  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 500 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).
Property Registration Number 008-007-007871/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Frequently asked questions

What can I see around Hotel Indigo Playa Del Carmen by IHG?

This hotel is situated in Gonzalo Guerrero, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

How much does it cost to stay at Hotel Indigo Playa Del Carmen by IHG?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Hotel Indigo Playa Del Carmen by IHG on Oct 3, 2026 start from $106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hotel Indigo Playa Del Carmen by IHG?

Yes, secured valet parking is offered for MXN 400 per day with in/out privileges. Wheelchair-accessible parking and bicycle parking are also available.

Does Hotel Indigo Playa Del Carmen by IHG have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and a bar/lounge at this hotel.

Does Hotel Indigo Playa Del Carmen by IHG have a casino?

No, Hotel Indigo Playa Del Carmen by IHG doesn't have a casino.

Will I find an indoor pool at Hotel Indigo Playa Del Carmen by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Indigo Playa Del Carmen by IHG good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Hotel Indigo Playa Del Carmen by IHG?

No, this hotel doesn't have a spa tub.

Does Hotel Indigo Playa Del Carmen by IHG have a restaurant that serves breakfast?

Yes, Hotel Indigo Playa Del Carmen by IHG serves continental breakfast for a surcharge each morning at Mayan Bistro.

Will Hotel Indigo Playa Del Carmen by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Indigo Playa Del Carmen by IHG for a fee of MXN 500 per accommodation, per night. The property also provides food and water bowls. A deposit of MXN 5000 per stay is collected.

Are there connecting rooms at Hotel Indigo Playa Del Carmen by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Hotel Indigo Playa Del Carmen by IHG?

The closest major airport to Hotel Indigo Playa Del Carmen by IHG is Cozumel Intl. Airport (CZM), which is 21.8 mi away (256 minutes by car).

Can I book a room with a balcony at Hotel Indigo Playa Del Carmen by IHG?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean and city views.

Hotel Indigo Playa Del Carmen by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 123 out of 168 reviews
Rating 8 - Good. 34 out of 168 reviews
Rating 6 - Okay. 6 out of 168 reviews
Rating 4 - Poor. 1 out of 168 reviews
Rating 2 - Terrible. 4 out of 168 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great, perfect location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
From the time I checked in until I checked out the staff were very professional and we had a great stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was top notch, Alma at the front desk was so helpful.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, rooms are a good size, location is perfect.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the staff was great, the design was great. Everything was close a good walking distance to the beach.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new property great staff especially Lluvia front desk , beautiful accommodations, steps from all the action. Will definitely return
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and modern, helpful staff.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that place, nice pool , close to the beach og to everything
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ocean view and great location
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We enjoyed every minute of our stay. Very stylish interior design, nice furniture, outstanding cleanliness, great rooftop. Amazing neighborhood just two blocks from the beach. Staff is extremely helpful and friendly. 100% will stay again next time!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice here, 10/10 service! Even left a sweet bit on the bed. Alma was the best she so sweet!!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had Ana amazing time, the hotel was new, clean and every staff member was great, especially Alma. She was the icing on the cake.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Real clean, great staff. Location close to Main Street with restaurants and shopping
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and clean, and the beds are great. Alma at the front desk was more than helpful and made my stay even better. I would give her 10 stars
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Location, location ! - easy access to beach and mile long pedestrian shopping. Good staff service and lovely rooftop pool area.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and very aesthetic. Staff was very nice. Located close to Quinta Avenida and beach. Lots of food, pharmacies and convenience stores nearby.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great towels, clean rooms
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The hotel had a very strong scent throughout, which was quite overwhelming and uncomfortable.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience during our stay. We were received by a warm greeting, check-in was quick and received all the information we needed. Our room and the common areas were clean. There seemed to always be someone around to city up and keep the areas clean. The breakfast was made to order from a menu, the staff were courteous. and the hotel is central located and close to everything. Great stay with wonderful staff.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful reception
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was impeccable, staff very friendly, bed and linens cozy, and the rooftop poo was a haven. Fri and Sat night music from the bar across the street was VERY loud but stopped at midnight—bring your earplugs and a vacation attitude and you’ll live being in the thick of it in lively Playa del Carmen, one block from beautiful Playa Mamitas beach, and in easy reach of everything you need. Bonus—Trattoria del Centro is just up the street and has the best Italian food and atmosphere in town!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Feb 2026

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