Parking lot is a bit scary...very active, not quite sure what's going on at night.
The smell was very bad for me and pls remove that note that say no change of sheets after seven days.
Whole experience was horrible definitely would not recommend.
Nice rooms, clean, nice staff. Overall good experience
We stay in the hotel maybe 7 days . they didn't clean any day they didn't change any towel even the napkins we have to go down to reception to ask them and they told us if we have dirty towel we have to take the dirty towel down for them and we swa dirty towel by the hole way every room put his dirty towel out side his room by the hole way. Very bad hotel we change our hotel and we are very comfortable there.
No amenities. Towels, soap and shampoo. Dirty. Rate wasn't even good
I literally checked in, went to the room, and checked right out. First I noticed that was kitchen floor was not swept and there was food on the floor from whoever was previously there. Then I go to check the sheets to make sure they were clean and underneath the pillow cases there was blood stains. Disgusting.
This is no 5-star resort, but for the money it is a great deal. The staff has always been friendly and the location is convenient to the highway. The ability to cook in your room is a great money-saver too.
Great service! Rooms were cleaned, not noisy. Friendly staff. Keep up the great work!
We've stayed a few times at this hotel during holidays to visit family and it is a great value for the money. You get a clean room with a kitchen. The staff has always been friendly. The location is quiet but close to Highway 17, so it's convenient to get anywhere else. The breakfast isn't anything special, but for the price and with a kitchen in the room, it's not a big deal. Recommended for short or long stays.
Limited conintal breakfast expected a little more than coffee and a muffin and a piece of fruit.
Close proximity to Freeways, Honeywell, Safeway and other corporate offices makes this a perfect location to stay while on a business trip to North Phoenix area.
Ask for a non smoking room and was put in smoking. If you cant accomodate then dont ask when making reservation. Better off just saying not available online.
I stayed one night with family, everything was just fine including, staff, cleanliness and most important its located at good place who doesn't like crowd and traffic around.
Great location for northern Phoenix area. Staff was very courteous and professional. Will certainly plan to stay here on my next trip
The staff is friendly and nice , very helpful the rooms are clean me and my husband really love this hotel everything is convene the rooms are like mini apt
The good: Decently sized room. The location near the 17 and 101 is ideal for traveling throughout North Phoenix. Decent amenities for a kitchenette. Comfortable beds, and the staff is helpful and friendly. The bad: THIN walls and ceilings. Motel seems to cater more to long-term residents in unfortunate circumstances than business travelers. The ugly: Multiple stains in the carpeting, including a red spot near the desk that looked suspiciously like blood (probably wasn't, of course, but still unsavory to have to look at constantly.) Dank smell of mold and cigarette smoke in the stairwells. Verdict: Other options are a better value for professionals than this ESA location, even at $30-$40 more per night.
Located in Deer Valley within a mile (2 km) of HonorHealth Deer Valley Medical Center, Extended Stay America Phoenix - Deer Valley is within 2 miles (3 km) of University of Phoenix-Northwest Learning Center. This 104-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Extended Stay America Phoenix - Deer Valley features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Parking lot is a bit scary...very active, not quite sure what's going on at night.
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The smell was very bad for me and pls remove that note that say no change of sheets after seven days.
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Whole experience was horrible definitely would not recommend.
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Nice rooms, clean, nice staff. Overall good experience
Thank you for staying with us. We are so happy you were overwhelmed not only by our friendliness but also with our reasonable rates. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
We stay in the hotel maybe 7 days . they didn't clean any day they didn't change any towel even the napkins we have to go down to reception to ask them and they told us if we have dirty towel we have to take the dirty towel down for them and we swa dirty towel by the hole way every room put his dirty towel out side his room by the hole way. Very bad hotel we change our hotel and we are very comfortable there.
Jakleen, we sincerely apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so we certainly understand why you may have found our amenities a bit different than traditional hotels. We regret the inconvenience caused, and please consider giving us another chance so we can create a much more positive experience on your next trip. Sincerely, General Manager
No amenities. Towels, soap and shampoo. Dirty. Rate wasn't even good
Kathy, thank you for the comments. I was disheartened to read about the problems you experienced, and I hope you will accept my sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. Kitchenware and toiletries for your room is kept at the front desk, as our brand standards requirement. If we did not communicate this at the time of check-in, we are sorry. I truly hope you will give us another chance to prove that we are committed to providing a better stay. Sincerely, General Manager
I literally checked in, went to the room, and checked right out. First I noticed that was kitchen floor was not swept and there was food on the floor from whoever was previously there. Then I go to check the sheets to make sure they were clean and underneath the pillow cases there was blood stains. Disgusting.
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management