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Recent guest reviews

Rooms are dated and floors dirty. They block Uber on their WiFi

Great location and customer service!I really liked the room and the helpful staff.

This place is in desperate need of renovation. I have this place a second chance after staying here 1-2 years ago. I frequent Panama for business for business and family. The beds were old and felt like solid rock. The room seemed like no one had stayed there in a long time and had dust all over the place. They said they would give me a 15% discount on food and never did

great location and atmosphere attention to customers wants but going through some renovations eager to see the outcome

I was on Study Abroad with 14 students for one night at the Radisson Decapolis. It is a gorgeous hotel. The room are well appointed. It was very clean, modern hotel. I would HIGHLY recommend it. There were no complaints from anyonne (9 rooms). We will definitely stay again.

The hotel was nice, I took the service to pick me up at the airport and get me back. It was excelent. The amability of thn employees was great. I recommend this hotel

Great Stay. I checked out in the morning and went on exploring the city. I was sweaty and smelled. They let me using the spa to take a shower before I headed to the airport.

THE ROOMS ARE LIKE GOING BACK INTO THE EARLY 2000'S - THIS IS NOTED BY AN OLD COILED BED, LOOSE TILE IN THE ROOM, OLD LIGHTING, AND THICK TVS... NEEDS AN OVERHAUL BIG TIME!!! FOOD WAS GOOD

Everything a tourist may need in the hotel and out side is in your hand. But the tobacco smell from the casino made my nights miserable, I am allergic to tobacco smell, otherwise excellent!

There was a group of us staying in Panama City at different hotels. Decapolis would not allow any of our friends up to visit without paying $100.00. These friends were businessmen from USA. Horrible policy and embarrassing.

As soon as you arrive you notice service is terrible as bell boy stays at the top of the stairway just watching you carry your luggage. Sliding doors did not work so they were openning them manually with minimum effort. At the room cable wasn't working, after dialing for 20 minutes to report it I finally had to change again and head downstairs to ask for someone to fix it since nobody licked the phone. To my surprise in a 20+ floor hotel there was just 1 reception clerk working.... therefore as much as he rushed, waiting time was absurd 45 mins to report a mal functioning cable?! Common!!! After reporting my cable... waited 2 hours and nothing happened, nobody called or showed up. Decided since it was my only night at Panama i'd better have a good time next door at the Hard Rock Hotel (from start to end a whole different story). The morning after I realized shower did not close correctly and after I finished my shower it would not stop dripping. Once again headed downstairs to report it and surprise surprise!!! Again only a single clerk at the front desk and a huuuge waiting line. Decided i'd better proceed with my check out and get going instead of loosing any more time or patience. Terrible experience. Never comming back!!!

Very good staff and service except for my first morning breakfast when the service was lacking.The other days were very good.

It was amazing, everything was what I expected, I would recommend it to my family

The Radisson Decapolis is one of the nicest hotels I've ever stayed at. It is comfortable, convenient and has every amenity you could want. The restaurants are excellent. The bar resembles something out of James Bond - very cool!

Good value and service. Airport pickup went like clockwork.

almost perfect hotel: kind people, confortable bed, clean rooms, nice pool, nice restaurants, good food, convenient location, but bathroom should have a normal door. Glass doors do not give necesary privacy. Very inconvenient. Unconfortable. Bad taste.

We went on a couple tours, which were outstanding. We spent time in the casino which was connected to the hotel by a breezeway. Restaurants were a little expensive, however it was worth it. There isn't any doubt that not if but when I return to Panama I will be staying at this hotel.

I stayed in the hotel as a pitstop on a long driving journey. More frequency in the trips the shuttle makes to the airport would be nice. The food in the fusion bar was amazing and the decor is very fitting for the region. The check-in is a bit tedious.

I have been vacationing in Panama for the past 10 years. I would Saw Decapoli is the best hotel in the city in the best value. There is a construction boon in Panama city with a lot of new hotels but, Decapoli is centrally located and the staff is really good. There is a brand new hotel in the city called RIU and I went inside but, its too pricey for what you get. Decapoli I think has the best value. I recommend getting a suit on the 27th floor overlooking the bay. That's what I do when I go. The rooms on the 29th floor are noisy becuase of the air conditioning system on the roof.

I stayed in a suite on the 25th floor with a nice view of the city. Hotel was nice but the furniture was not comfortable. The sushi bar does not really serve sushi and the room had a ceramic tiles for the floor, which gave the room a cold feel. The location is nice though and the DJ at the pool at night brought in a young hip crowd. This is not a family hotel.

Avenida Balboa Con Multicentro Panama City Panama

Hotel highlights

  • Walking distance to Avenida Balboa and Cinta Costera
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Decapolis Hotel Panama City places you next to Avenida Balboa and within a 10-minute stroll of other popular attractions like Cinta Costera. This 246-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 2 restaurants. It's connected to a shopping center in central Panama City, and also a short walk from Uruguay Street and Multiplaza Pacific Mall.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Decapolis Hotel Panama City's 246 rooms are soundproofed and provide refrigerators, coffee makers, and free bottled water. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Guests of Decapolis Hotel Panama City have access to a full-service spa, a casino, and a nightclub. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for PAB 45 per person one-way. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include an outdoor pool, a 24-hour health club, and a spa tub.

Room options

Guest reviews for Decapolis Hotel Panama City

Everyone (12) Business (3) Couples (3) Family (3) Other (5) Friends (1)
2
Business Business

Rooms are dated and floors dirty. They block Uber on their WiFi

By on Jun 7, 2019

Review comment responded on Jun 7, 2019

Thank you very much for your comments and for having chosen our hotel, we will take into account your observations as they are very important to improve our service and quality. We extend our most sincere apologies for any inconvenience during your stay. We hope to have you soon in a new opportunity to improve the experience, it will be a pleasure to serve you.

5
Everyone

Great location and customer service!I really liked the room and the helpful staff.

By on Feb 13, 2019

Review comment responded on Feb 14, 2019

Dear guest, thank you very much for your comment and for the detailed explanation about your stay at the hotel. We are happy to know every point mentioned, we are really happy that you had a pleasant stay. We hope to receive you soon, it will be a pleasure to have you in our hotel !

1
Everyone

This place is in desperate need of renovation. I have this place a second chance after staying here 1-2 years ago. I frequent Panama for business for business and family. The beds were old and felt like solid rock. The room seemed like no one had stayed there in a long time and had dust all over the place. They said they would give me a 15% discount on food and never did

By , from Boston on Dec 29, 2018

Review comment responded on Dec 30, 2018

Thank you very much for your comments and for having chosen our hotel, we will take into account your observations as they are very important to improve our service and quality. We extend our most sincere apologies for any inconvenience during your stay. We hope to have you soon in a new opportunity to improve the experience, it will be a pleasure to serve you.

4

nice hotel showing a little age

Everyone

great location and atmosphere attention to customers wants but going through some renovations eager to see the outcome

By on Jul 20, 2018

Review comment responded on Jul 20, 2018

thank you very much for your comments which are important to us and at the same time thank your pascience. we hope to see you again in Panama

5
Everyone

I was on Study Abroad with 14 students for one night at the Radisson Decapolis. It is a gorgeous hotel. The room are well appointed. It was very clean, modern hotel. I would HIGHLY recommend it. There were no complaints from anyonne (9 rooms). We will definitely stay again.

By on Apr 2, 2018

Review comment responded on Apr 3, 2018

Thank you and we appreciate your comments. see you the next time when come again to Panamá

5

nice hotel close to a mall and downtown

Everyone

The hotel was nice, I took the service to pick me up at the airport and get me back. It was excelent. The amability of thn employees was great. I recommend this hotel

By , from Colombia on Nov 24, 2017

Review comment responded on Nov 26, 2017

Dear Juan, we want to offer you our sincere thanks on behalf of all the staff of the hotel, it is comforting to know that you have been treated as you deserve and that you have enjoyed your stay, it will always be a pleasure to receive you with that same impetus and attitude that characterizes us, we wait for you in your next visit to Panama, a greeting

5
Everyone

Great Stay. I checked out in the morning and went on exploring the city. I was sweaty and smelled. They let me using the spa to take a shower before I headed to the airport.

By , from las vegas on Oct 29, 2017

Review comment responded on Oct 31, 2017

we appreciate your comments and at the same time we wish you an excellent week, we wait for you when you return to Panama

3

great location...needs remodeling

Everyone

THE ROOMS ARE LIKE GOING BACK INTO THE EARLY 2000'S - THIS IS NOTED BY AN OLD COILED BED, LOOSE TILE IN THE ROOM, OLD LIGHTING, AND THICK TVS... NEEDS AN OVERHAUL BIG TIME!!! FOOD WAS GOOD

By on Sep 20, 2017

Review comment responded on Sep 24, 2017

we thank you for your comment, and to inform you that we will do our best to improve our quality of care.

5

convenient location

Everyone

Everything a tourist may need in the hotel and out side is in your hand. But the tobacco smell from the casino made my nights miserable, I am allergic to tobacco smell, otherwise excellent!

By , from florida on Sep 2, 2017

Review comment responded on Sep 4, 2017

Dear William, Thank you for your comments, it is a pleasure to know that you enjoyed your stay, we regret what happened with the tobacco, we hope to see you on your next trip

1

horrible policy

Everyone

There was a group of us staying in Panama City at different hotels. Decapolis would not allow any of our friends up to visit without paying $100.00. These friends were businessmen from USA. Horrible policy and embarrassing.

By , from Houston Texas USA on Jan 18, 2017

Review comment responded on Feb 2, 2017

Hello Jessy! We are sorry to hear of your experience during your stay regarding your friends and the hotel policy. It is unfortunate when situations like this arise. Your comments are valuable and we will make sure that the hotel management looks into this matter. Hope you can still consider staying with us whenever you are around the area.

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