Jun 21 - Jun 22
El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had ...
Jun 6 - Jun 7
Horrible hotel, we pay for junior suite with double bed and they give us a very small tittle room with only one bed. very small bathroom. we ask for a extra pillow and the answer NO we don't have extra pillows.
Jun 12 - Jun 13
Location is excellent. Room was great, quiet, clean and dark so you could sleep all day if you wanted to. The room was however a little stuffy with no ventilation.... There were nice private spaces throughout the hotel where you could sit and enjoy the calm / respite from bustling Puebla centro. ...
Jun 18 - Jun 19
Some units don’t have windows but it doesn’t indicate that in the room description.
Jun 21 - Jun 22
Nice hotel, but a little expensive for the kind of room was small and noisy, don’t expect VIP treatment I don’t receive any special, I was expecting more.
Jul 1 - Jul 2
Excellent location and friendly staff. Walls are 'thin'...could use better insulation for more quiet.
Jun 15 - Jun 16
New hotel, staff was friendly and helpful. More of a boutique hotel, very quiet, and nice room
Jun 7 - Jun 8
The staff was extremely helpful and friendly. The room was clean and had a great view of the city. Great location also.
Jun 28 - Jun 29
Excellent service!! highly recommended, definitely i will come back, rooms are huge ans clean
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