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The Ritz-Carlton, Osaka

5.0 out of 5.0

Recent guest reviews

We were surprised getting a free upgrade to junior suite and then again to sky view junior suite for the two times we stayed here in our osaka trip, thanks to the kind gesture from Mr Kevin Sung. Mr Sung promptly replied to my question posted in TripAdvisor and followed through professionally. Check in staff were friendly and explained the facilities provided by the hotel. They were always smiling!

Room smelt like smoke, I reported this to the front desk and they quickly moved us to another room. Staff claim I could smell the Tatami mats from the adjacent room, this is not true. Overall the stay was ok, this hotel could use some upgrading.

Excellent hotel experience in Japan I highly recommend the Osaka Ritz Carlton! A most enjoyable stay. My wife and I visited the Club Lounge and the Hotel Manager was very professional and welcomed us daily.

The Ritz Carlton didn't disappoint. I have been to Osaka many times on business, but this was my first time to Osaka on a family trip. Pros: 1. The hotel and grounds are immaculate. 2. Close to Osaka Station. It was about a 5 minute walk to Osaka station, and another couple of minutes to Umeda station. 3. The hotel concierge was very knowledgeable. I've stayed at many hotels where the hotel concierge wasn't even familiar with the local area. However, the Ritz Carlton concierge was not only familiar with the local area, but also gave me clear instructions on how to ride the train to Kobe and Nara. They were helpful with navigating around Osaka and always gave clear instructions. I was very impressed. 4. WIFI was fast. 5. I was on the 26th floor and view of the city was spectacular. 6. 3 minute walk to direct bus to Kansai Airport. 7. My room. I got a jr suite, and the room was huge by Japanese standards. Bed was comfortable. TV had ample English channels for the kids. 8. Unfortunately, due to lack of time I wasn't able to try their pool. There were no issues during my 4 night stay at this hotel. Would recommend to anyone visiting Osaka.

We are Gold Ritz Reward members and let the front desk and club lounge know it was our anniversary trip and there was zero acknowledgement from the hotel. The concierge did provide us with a lot of great restaurant recommendations and activities but the service is not up to par compared to other Ritz Carlton hotels.

Stayed 2 nights on last visit to Osaka and everything was just excellent! Clean spacious room and great housekeeping with turn down service. Very friendly, helpful professional staff and great central location! The champagne breakfast was also a highlight! Loved it!!

Stayed this hotel from an incentive trip. Maybe lots of rooms were used and there was a "defect" about luggage which was not belongs to me was found in the room when I got to my room. This ruined a bit about my impression of the room but 3 staff came to my room to rectify it. Choices of food items for Breakfast at ballroom room were limited. Food quality was acceptable but for a hotel like this kind this could be better. In general, friendly service could be found.

Excellent hotel with warm and efficient services. In particular, the waiter Norihiro Kanao in the Chinese restaurant Xiang Tao was very kind and helpful in helping us to order the food. Excellent service. Also Mr. Kento Marfa in Guest Service was also very helpful and efficient.

I have stayed in several hotel in Osaka, and the stay with Ritz Carlton is the most satisfactory one . They beat our stay with marriott miyako hotel with more personalising and welcoming atmosphere. The room cleaning is impeccable , and actually they do a 2nd time cleaning & fill up the toiletries again at the night turn down services. And at the end, we were farewell by the concierge at door bf we taking our taxis to another hotel. Yes. I will certainly stay again when I am in Osaka again.

Great welcome even by the bellboy and also a warm welcome by the reception staff. Request for an early check-in was granted albeit the room was not immediately ready but a wait of only 15 minutes in the elegant lobby was nothing. Housekeeping was great, provided 2 sets of pyjamas for my children without being requested and good turn down service. A great hotel to stay in Osaka.

2-5-25 Umeda Osaka Osaka-fu

Hotel highlights

  • Walking distance to Osaka Science Museum and Umeda Sky Building
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Kita, The Ritz-Carlton, Osaka is a leisurely stroll from popular sights such as Osaka Science Museum and Umeda Sky Building. This 5-star hotel has 291 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an indoor pool. Also close to this Osaka hotel are Osaka Castle and Mint Museum.


Dining

There are multiple options for onsite dining with 4 restaurants, including La Baie, which specializes in French cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

The 291 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect 55-inch plasma TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.


Property features

At The Ritz-Carlton, Osaka, guests enjoy a full-service spa, an indoor pool, and a fitness center. Parking is available for JPY 2100 per night (JPY 4200 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Executive Suite, 1 Bedroom, City View

King 1 | Twin 2 | Sleeps 2

Deluxe, Corner Room

King 1 | Twin 2 | Sleeps 2

Junior Suite, Corner Room

King 1 | Sleeps 2

Club Deluxe with Access to Club Lounge

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 1723 reviews