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The Ritz-Carlton, Osaka

5.0 out of 5.0

Recent guest reviews

Very good location, typical Ritz Carlton standard. Japanese service is so high end and always perfect. Very good rooms and luxurious amenities. I highly recommend for those willing to pay for high end luxury.

Currently staying here on business with a number of colleagues (our usual hotel when we are in Osaka for business). We have spent in excess of $30,000 for only 3 days here. My flight has been moved one day earlier (unforeseen circumstances). I advised the hotel as soon as I found out that I needed to cancel the last night I had booked (2 days in advance). First told it should be fine and no cancellation fee. Subsequently told that would still be charged 100% cancellation fee. I understand that they need notice but also expected a bit more consideration and loyalty service given the amount we have spent in this hotel in the past and had intended to in the future - maybe we will change our preferred hotel in the future now.

service level is very close to excellent... almost everyone speaks english. the hotel and the rooms are very well decorated.. very nice view from rooms.. rooms are large enough. breakfast is quite rich.. much better than any hotel in osaka. strongly recommended.

Hotel Chinese phone service is very intimate, notice I said here is that the telephone service in Chinese, face-to-face service on Japanese service standards can be improved.The hotel price is not high, breakfast varieties is not rich.

Finally have time to write up a proper review of this amazing hotel! Stayed there October 20-22. To be honest, I was a bit hesitant booking this hotel for my mother and I. My original plan was to use my SPG Points to book The St.Regis since I loved that hotel last year I stayed there, unfortunately/fortunately point wise the Ritz was a better option. The reason I was hesitant is because I've been somewhat spoil with the SPG Program, and even though Marriot/Ritz has started implementing some parts of the SPG Program after buying them, SPG is still had the better program overall. For example, Marriot have implemented late check-out, but not early check-in. From my understating at another Marriot owned property from their autograph collection in Tokyo, early-check is paid for. But this is where management of a hotel make the whole difference. Around two week before my arrival date, I received an e-mail from the manager of the Hotel, Rory, asking if there was anything he could do to make our stay comfortable in anyway. Off course he was much oblige to help my mother and I with early check-in since our flight from LAX arrived at 8:45 at KIX. The hotel is conveniently connected underground to Osaka Station. I say convenient because it was raining when we arrived. Once we arrived at the hotel, early check-in was a breeze. To our great surprise, our room was upgraded to a junior suite. Extra bonus points on those two fronts :) Even our bellhop was amazing. She quickly brought us extra water bottles for coffee, an extra robe that was missing, and list of nearby restaurants. My mother and I were impressed by the service from the get-go that we decided to eat single night at Hanagatami, which was originally was not our plans just to show our gratitude. Making reservation at Hanagatami was a bit interesting. To be honest, I was bit confused when the concierge was explaining how hanagatami is divided and the whole concept of Kaiseki, (until I realised that that's what I had at the St.Regis Osaka last year) but we eventually got to a understanding and made the reservation. So thank you for the concierge for being patient and trying to explain everything as clearly as much as possible. She even warned us that there is a cancellation fee. Most places won't even tell you about cancellation fees until it's too late. So that was much appreciated it. She even arrangements for my mother since she is not a big fan of raw dishes lol. Hanagatami: Some of the best adjectives I can think of are: beautiful, great service, and EXPENSIVE! We nearly spent $400 usd and that's with getting the cheapest Kaiseki set and just two sake. The restaurant itself is beautiful. I've seen a lot reviews about Hanagatami and prices, and usually the 15% service charge comes up. Yes, 15% is high. But after contemplating this extensively with mother, the service staff and chef were amazing and I think they deserve that 15% service charge. But there is a simple solution. Why not offer a similar program like luxury SPG Hotels like the St.Regis Osaka or Suiran (Kyoto) offer? In those hotels when you check in, you receive a 10%-15% card that you can use on food and drinks at their restaurant. As far as the food at the restaurant goes, I thought it was delicious. To be honest, I was bit sad originally, since I wasn't able to get the mid-high kaiseki set that bring sushi since I love sushi. But the chef came to talk to me and mother and he was impress how well i can speak Japanese and asked me what was my favorite japanese dishes. And I told him Sashimi and Sushi. Next thing I know he brings me this sushi and sashimi plate and something else for my mother on the house!!! That made my night :) As far the sake the we order. The one from Nara was really good, but the from Kyoto (the more expensive) was a really let-down, but I didn't want to say anything and be rude after beautifully they had treated us that night. As far as the room goes, the room was beautiful and clean. Very stylish. It had this very Baroque feel to it just like the rest of the hotel. As far as amenities they had nearly every amenity that you could need, except for one...a SPONGE! My recommendation for amenities, add a sponge haha. Room service was also spectacular. First time I see room service take their shoes off and actually properly dust a room. I always say if your're not going to have an air purifier, then please properly dust the room. Kudos to them :) Check out was fast and efficient. They took us to the exit and waited outside until we got our umbrellas out and were ready to leave. Overall, I want to thank the manager Rory, and the entire staff at the Ritz-Carlton Osaka for making those 2 nights the best hotel experience ever!!! After we arrived in Tokyo, my was like "We've should've stayed in Osaka" lol.

Employees' professional attitude is always great. The interior decoration of the room which was refurbished this time is also good sense, I thought that it was truly Ritz-Carlton. In Osaka business trip, new hotels are being made one by one, but hospitality that can not affair exists.

This is a more traditional Ritz Carlton than the one in Kyoto. On entering it is very impressive and vast. It makes the one in London look small by comparison. I agree with other reviewers that it can get busy in the lobby areas. We had a club room (with breathtaking views) and so kept away from all the noise in the relaxing club lounge which I do recommend. The service from the staff in the club lounge was exceptional and a special mention of Yuki who went way above and beyond expectations in driving to Kyoto, in her own time after her shift had finished, to retrieve some items of ours that we had left behind at the RC there. The GM is English and a genial host and I must also mention the Bell and Concierge Teams who also delivered high standards of service. The Spa is good but it's getting a bit tired in places now. it wasn't as good as others that we used during our visit to Japan. The underground city is directly below the hotel and provides a lot of shopping and transport links without ever needing to go outside! This must be the best hotel in Osaka

The best thing in this 5 star hotel is service. Everyone was extremely helpful, warm and cheerful, especially the concierge at the Club Lounge. She went out of her way to make sure we had everything we needed. We felt very much at home. Location is very convenient, just a 3 minute walk to Osaka Station. Hotel is old style which we liked. We had stayed in this hotel before. The overall ambience has changed a little bit. There was less "Japanese feel" to it this time. May be it was the paper crane, tea pot and Japanese confectionery that was on the coffee table the last time we were there. We missed that. The Club Lounge has been redone nicely providing better traffic flow and ease of getting food and drinks. Food quality at the club lounge was acceptable but not as good as what was offered at the Hong Kong Ritz Carlton. Our room, a junior suite, is roomy with a good city view but can use a little bit more light. Overall we love this hotel and will stay there again in a heart beat.

The rooms are a good size and the service is exceptional! Very close to Osaka Station and is connected to the station via an underground walkway. If you get a chance to book a massage at the spa, I would highly recommend it - The staff here are very professional and the area is immaculate. I would definitely stay at this hotel again while visiting Osaka.

There is a large area at the entrance of the hotel for vehicles (see picture). This is covered and protected from the elements (torrential rain on the day we arrived). The hotel is located a few minutes by taxi from the main Osaka railway station (not Shin-Osaka station which is 15-20 minutes by taxi). The ground floor and reception area has extensive wooden paneling which gave a feeling of opulence but it also felt slightly claustrophobic. There were large chandeliers that did not give out much light. We arrived at 10:30am. We were able to check-in, We were taken to the Club Lounge on the 34th floor. We had coffee and the staff arranged an excursion for us in the afternoon. We ate all our meals in the hotel in the Club Lounge. We did not eat in any of the other hotel restaurants. The bedroom on the 33rd floor was large, bright (no wooden paneling), with good quality furniture. Although it was on the 33rd floor, it faced another building which appeared to have a restaurant about the same level as our room. Consequently we did not have total privacy. The Club Lounge was very good. Spectacular views from smallish windows. Panoramic windows would be amazing. Food and drinks available were excellent. Good wifi throughout. Did not have to register with room number, so no limit on the number of devices that could be connected. Bathroom. Plenty of toiletries. Not well illuminated. Poor air extraction so mirrors quickly became fogged when taking a shower. Small areas of main mirror heated to clear the condensation. Large bed. Firm mattress. Large TV. Japanese and international channels. HDMI input on desk to play e.g. laptop content on TV. Large safe in closet with a 3-pin electrical outlet inside the safe. Many 2 pin electrical outputs in room, and 2 international sockets (100V AC). One in desk and one in bedside cabinet. Able to delay checkout by 2 hours. No fuss at all. In summary, quality hotel which met our expectations. The staff were very well trained, spoke good English, were attentive and helpful.

2-5-25 Umeda Osaka Osaka-fu

Hotel highlights

  • Walking distance to Osaka Science Museum and Umeda Sky Building
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Kita, The Ritz-Carlton, Osaka is a leisurely stroll from popular sights such as Osaka Science Museum and Umeda Sky Building. This 5-star hotel has 291 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an indoor pool. Also close to this Osaka hotel are Osaka Castle and Mint Museum.


Dining

There are multiple options for onsite dining with 4 restaurants, including La Baie, which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The 291 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect 55-inch plasma TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.


Property features

At The Ritz-Carlton, Osaka, guests enjoy a full-service spa, an indoor pool, and a fitness center. Parking is available for JPY 2100 per night (JPY 4200 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Executive Suite with City View

King 1 | Twin 2 | Sleeps 2

Deluxe, Corner Room

King 1 | Twin 2 | Sleeps 2

Junior Suite, Corner Room

King 1 | Sleeps 2

Club Deluxe with Access to Club Lounge

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 1847 reviews