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The Ritz-Carlton, Osaka

5.0 out of 5.0

Recent guest reviews

I stayed at Ritz-Carlton a couple of nights before Christmas last year. Loved the lobby as it was beautifully decorated. I love those hotels that keep an old style and make you feel like you are in the 19th century. Lobby of Ritz-Carlton felt exactly like that. We got upgraded to a bigger room and it was marvellous. The service was good, the concierge provided us with recommendations and helped to book a table in some restaurants that we wanted to visit. Location wise the hotel is great, right by the train station. On the way to take a subway you pass a shopping centre where you can find some nice restaurants for lunch or dinner.

The Ritz in Osaka is a gorgeous hotel where you will be thoroughly looked after! We had a swift check in where we were then shown to our beautiful room with even more amazing views. Our bed was enormous and we had the best sleep! We were brought a Sakura plate which was a dessert plate of macaroons and other sweet treats. This was a nice touch! Breakfast offered a wide range of food and everything was delicious. We were also brought fresh smoothies to our table and on one occasion we were brought a freshly made potato croquette with a lovely sauce. The pool is enormous and you can definitely get a good swim out of it! I must also mention the wonderful Kim who helped us with planning our days in Osaka! All in all we had the most pleasant stay!

The Ritz-Carlton Osaka is just a short walk from the south end of the Osaka train station and is also close to a Metro station. It is also connected to Herbis Plaza with all the high end shops that are inside of it. Near the front door of this hotel there is a large U shaped driveway that makes it very easy to drop off your car and luggage (or to pick up a taxi). I stayed at this great hotel in late March for three nights and really enjoyed the room, the service and the location. I stayed on the Club Level floor which made the stay even better. They advertise that the Club level is a small hotel inside of the hotel. There is a dedicated concierge and she helped me with a restaurant reservation. The Club lounge was great and I ate a free breakfast here every morning. The lounge is open every day from 7 AM – 10 PM for breakfast, light lunch, afternoon tea, cocktails and later for Cordials and sweets. The service in the Club Lounge was outstanding and everyone that worked there was extremely friendly and efficient. This was my second stay at this great hotel and I highly recommend it. I plan on staying here again on a future trip.

Like another reviewer noted, prior to our stay at this wonderful property, I received an email asking how the team at the Ritz Carlton Osaka could make our upcoming stay special. I admit many times when I receive these types of notes i usually don’t reply. However this time I did and was immediately connected to a wonderful series of people who did absolutely make our stay extraordinary. Prior to our arrival, I had made requests from the concierge team for bookings at several restaurants of which they were able to achieve all over the course of our stay. Osaka is indeed an amazing food city and we delighted in being recognized when we entered every single one of those restaurants as special guest from the Ritz Carlton. My husband must have also responded to a similar email since somehow the hotel knew it was both a birthday and an anniversary for the two of us! LOL. But let’s start at the beginning. Tired and weary after a 22 hour trip from New York to Osaka, we were delighted when not only were we recognized and greeted at the front desk but immediately made to feel at home in this very special place. Rory Slater and Kevin Song I have both trained extraordinary teams that achieve the careful balance between service and obsequiousness so that we never felt her aid or pushed by the team, but rather in grace by the warmth and generously kind nature they all seem to display. Have both trained extraordinary teams that achieve the careful balance between service and obsequiousness so that we never felt hurried or pushed by the team, but rather embraced by the warmth and generously kind nature they all seem to display. Escorted up to our room, our hostess make sure we were greeted as well at the club lounge which became our home away from home for much of our stay. Our club floor suite itself was beautifully appointed, and the sweets and fruit and charmingly folded towels with Rose petals were an absolute delight. I also admit I have great enjoyment of push-button draperies and personally delighted in opening and shutting them many times a day from the comfort of the bed. We had unexpectedly made our stay happen during the Sakura (Cherry Blossom) time and thus the city itself was a buzz with people and enveloped by the snow white clouds of cherry blossoms that seem to be just everywhere. This made our trip a little more complicated, as many restaurants and places we wish to visit were quite busy. We were delighted that the team was able to secure for us not only the restaurant bookings we wished, but thoughtfully translated many of the menus into English and provided them in our room upon arrival. It seemed all we needed to do was mention something and then train schedules, keys site information, and even the New York Times was printed and appeared in our room. In spite of a very busy hotel we actually felt as if we were the only guests there. We must also recognize the ladies and gentlemen of the club lounge, which not only was beautifully appointed and had several displays of perfectly presented food and drink a day but the team themselves from the very first hour seem to enjoy providing little delights throughout the experience. Imagine our surprise when on our last day, we received a beautiful handwritten note signed by everyone who assisted us during our stay! Yuki, Yoshihiro, Angel, Yaya and the rest of the team ensured we were well looked after and that our “usual” tea, coffee and cocktails seemed to appear by magic. The hotel itself is perfectly situated near both old sites of interest and the modern train station and shopping. There is a very classic feeling to this Ritz Carlton Hotel, both comfortable and appealing and reflective of the service and gentility of the staff. What was most amusing is that the hotel is very well connected to the surrounding area through both obvious points of entrance as well as an insanely elaborate underground concourse that meant you didn’t even need to go outside in poor weather to get to the places you wish to go. The health club here is another special treat. A well-equipped gym, connected to a locker room and traditional Japanese bath, as well as a large lap pool and outdoor hot tub. Needless to say we enjoyed all of the experiences as well as the spa itself. Small treatment rooms but a very enthusiastic staff made for a daily pleasure accompanying my work out. Lastly we must complement general manager Christopher Clark for assembling at enthusiastic and very caring team. His attention to detail clearly shows through in the experiences that he encourages his team to provide for guests. I certainly know that will have an opportunity to return to Osaka one day and the Ritz Carlton will certainly be the only hotel at which we will stay.

Excellent check in. Polite efficient staff. A lovely change from our previous night at the Tokyo Station Hotel, which was awful. This is a lovely change. Less money, better quality, service etc. Turn down service, better price and a room large enough to go to the washroom without moving furniture.

So it the Ritz - obviously the food and rooms are great and the amenities and beds are wonderful but what sets this apart from every other Ritz and every other hotel is the staff. Prior to our arrival I received an email from Chris Clark, their GM asking if there was any way to make our stay more comfortable. Normally I would never ask for anything but as it was my husband's first time in Japan and we were celebrating a late honeymoon, I mentioned that we were really into food and asked if there was anything special we should do when we're there. Chris promptly replied with a 24 page doc of special experiences that this location offers to guests and pointed out the food-related ones we might be interested in as well as a 5 page doc about what not to miss in Osaka. Amazing. Chris looped in his Guest Relations Manager, Chieko-san who arranged a tour of the fish market for us with the chef from the hotel as well as attempted to get us a tour at Yamazaki (understandably sold out for months) but did get us a reservation for Aasahi and Kirin, though the timing didn't work with our packed schedule so we did not go on those two. Upon arrival, Chieko-san was there to meet us and take us to our room which was upgraded and decorated with heart balloons, towel swans, macrons, truffles, cherries and mini polaroid photos from our wedding website - can you say "WOW"???!! It was amazing and so sweet and we loved every part of it. Those macrons - wow- they have a Hokkaido milk one that was so good I almost cried. She also told us about a food festival that was happening a few blocks from the hotel and promised to leave us more information about it in the morning when we checked in for our fish market tour. 6AM and ready for the market, we meet with Yuka-san, the Front Desk manager and she gives us the information that Chieko-san promised about the food festival - they had printed THE ENTIRE FOOD FESTIVAL WEBSITE AND TRANSLATED IT INTO ENGLISH and even highlighted the booths that would be there during our stay. INCREDIBLE! We met with the Chef and his two apprentices at the market and it was amazing. We got to see and touch many fish, watch a tuna get broken down, and even got to eat fresh tuna straight from the fish - like scraped it out ourselves and ate it with the soy and wasabi they had for us. We got to see and try a few amazing different fruits as well as went to a nice sushi meal at Endo Sushi nearby. I left out many details because this is an experience you should experience yourselves. We arranged for dinner the next night and the chef used the fish that we got at the market as well as some of the fruits as substitutions in our meal. We ate at Hanagatami and had an amazing meal and service and literally it was all together the best hotel experience I have ever had.

The Osaka Ritz Carlton truly meadues up to a five star hotel. The rooms were very niclt appointed with every imaginable amenity. The breakfast was quite good with a very wide selection of items. Had dinner in their Italian Restaurant , and the Chinese Restaurant..both were good with a nod to the Italian. Service in all respects was outstanding..WiFi was flawless.

Took the bus ride from Kansai to Herbis stop and a short walk later you find yourself at the hotel. Very cordial, friendly, helpful (practically everyone). Close enough to Osaka station for everything you may need but also far enough from the crowds. Their Japanese restaurant (Hanagatami) is outstanding for both teppanyaki and sumibiyaki. The junior suite we stayed in was very comfortable. Breakfast was plentiful but can get busy during rush hour. Just a short walk from the subway station to take you to other parts of town (Osaka castle, Dotonbori, Shinsaibashi, etc). The hotel is also very close to the Shin-Osaka station by taxi for those passengers coming on or off the Shinkansen bullet train

Everything you expect in a Ritz. I want to thank Kim for excellent service. Close to Umeda station and the subway Line. Room is spacious and comfortable. A bit disappointed in cost of concierge level as a gold member.

This Ritz Carlton is definitely not the same as others I have stayed in Asia, EU and US. Front desk staffs need better training!! Lobby and check-in areas are too small which resulted in "traffics" with guests waiting to check-in, staffs helping, 2 luggage carts could take up the entire check-in counter and too slow!!! I just wanted to try out this one. Based on this experience, next time I will be at St. Regis Osaka instead. First, the good: - Staffs at the lobby (not front desk) are friendly and helpful. Ask any questions and they will respond with smile and look for the answers if they do not know. Helping with the luggage, explaining details about the room, amenities and questions about restaurants and subway stations. - I did not get the upgraded room as a Platinum member as promised but we did get a room with a decent view of the river and Osaka Castle in the distance. The left side is obstructed by another building. We were only there for 2 days so I did not bother to push. - There is a small room for water for guests which is nice. However, as you wait to check-in, no one bother to offer a glass of water... - At the Westin Tokyo, I was given a cold towel to clean my hands/face while standing in line and it's only a 5min wait. - Room is very clean as expected! The bad: - Check-in counter is extremely SMALL, only 3 staffs max and there is no dedicated line/counter for elite (platinum) member. If the hotel's design would use 1/2 of the space in the front dedicated for cars, taxi and décor for the check-in and lobby, it would be wonderful. There is no seats in the check-in. The room next to that have a sofa, a couple love seats and a few single sofa in the 2 caddy corners. The rest of the spaces are for walking or décor. So waiting for check-in is a pain, especially seats are always taken by all the guests along with other standing in the small room. It's chaos and people, luggage and people walking in/out of the main entrance. - As a platinum member, you would expect the service at the front desk would a "little" more pleasant, unfortunately that is not the case. Maybe due to previous guest's issue which took a long time (around 15-20min) and still not resolved so I became the "victim" of bad customer treatment. - I have confirmed multiple times about check-in time (12:30pm) to make sure it is available. I even got a confirmation via email the night before confirmed no problem, we will be waiting for your arrival. After I got to the counter, I mentioned about the confirmation of check-in @ 12:30pm and the response was sorry but the room is not available and we must wait until 1:30pm at the earliest. Disappointed but what can you do so we check-in our luggage at the bell desk and left for lunch. Came back at 2p and we still do not have a room plus have to stand in line for another 10min. Let's say we finally got our room. - Waiting for elevator in the evening or morning is a pain, slow!

2-5-25 Umeda Osaka Osaka-fu

Hotel highlights

  • Walking distance to Osaka Science Museum and Umeda Sky Building
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Umeda, The Ritz-Carlton, Osaka is a leisurely stroll from popular sights such as Osaka Science Museum and Umeda Sky Building. This 5-star hotel has 291 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an indoor pool. Also close to this Kita hotel are Osaka Castle and Mint Museum.


Dining

There are multiple options for onsite dining with 4 restaurants, including La Baie, which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

The 291 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect 55-inch plasma TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.


Property features

At The Ritz-Carlton, Osaka, guests enjoy a full-service spa, an indoor pool, and a fitness center. Parking is available for JPY 2100 per night (JPY 4200 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Executive Suite, City View

King 1 | Twin 2 | Sleeps 2

Deluxe, Corner Room

King 1 | Twin 2 | Sleeps 2

Junior Suite, 1 King Bed, City View, Corner

King 1 | Sleeps 2

Club Deluxe with Access to Club Lounge

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 2024 reviews