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The Ritz-Carlton, Osaka

5.0 out of 5.0

Recent guest reviews

This is one of the worst experiences for me in a 5* hotel. Me and my friend who are both 16 are going on a trip to Japan for 2 days. Upon booking the hotel package for Ritz Carlton via Cathay Pacific Holidays I had call the reservation department in the hotel and double check that it is ok for us to stay here as we are both 16. At the time the reservationists in the hotline told us that it is not a problem and he is looking forward for our stay. So, I book the package but realizing that something is not going well and emailed the reservation department just for reassurance that we could check in successfully. 2 days later received an email from the manager apologizing for the incorrect information and refused us from stay. This is not what I would expect in a international 5* hotel and is utterly unacceptable that they have no intension to solve the mess that they had caused. Dear manager, if your are reading this, please, train your frontline staff and look for someone who could speak English instead of someone who just know how to say “yes”,”ok”,”thank you” and” I don’t understand sir?”. I found this absolutely shocking that no one seems to any clue of what they are doing and definitely didn’t not expect this in Ritz Carlton. You guys really let me down and certainly Ruin the reputation of Ritz.

Had yet another amazing stay at the Oska Ritz. New club lounge is beautiful and the manager Kevin Song was amazing. It was the year-end so very busy in Japan but Kevin remembered every detail and made our stay amazing. The Fitness Club staff was also amazing with kids and big smiles. Highly recommend this hotel if you are visiting Oska.

This is a wonderful property and very much on my "Yes, Please" list for visits to Osaka. The staff are first class and really do everything to ensure you have an enjoyable experience. Many speak fluent English and that helps tremendously when on a business trip. The rooms are quite large and very well insulated. The bed is a haven onto itself. The bathroom is large, well lit and offers shower and large bath tub with a side room for toilet. I didn't have a chance to try all the amazing dining options during my short stay. The fitness center was under short refurbishment so I look forward to using it next time. Executive lounge is a splurge worth considering. Breakfast, lunch, dinner and evening treats cuts your expenses down other places. Great staff!

My boyfriend and I stayed at Executive Suite Room. The room is spacious with living room, bed room, bathroom with tub, two separate restrooms. The service was fantastic, especially a bell attendant who escorted us gently and a housekeeper who came our room for turn down service seemly. However, I was mildly disappointed at room slippers and laundry bag without Ritz' name logo on it. It appears to be a sleazy amenity.

My family stayed at the Ritz Carlton for a few days during the cherry blossom season. This is a beautiful hotel with classic aesthetic, and the dark wood décor make it really stands out from other hotels in Japan. There's a large amount of antique & art work on display around the hotel, which makes it even more impressive. The hotel is in the prestigious Nishi-Umeda district, and it's convenient to get around as it's only a few minutes walk to the subway & Osaka station, and the airport shuttle is only a few hundred meters away. As a Marriott Platinum member, we were upgraded to a Skyview Deluxe corner room on a high floor, which offered a very good view of the Osaka skyline. The room was very spacious and tastefully decorated. The bathroom had double vanity with separate shower and tub. The bed was comfortable and we had good rest every night. With the regard to breakfast, I do agree with many other reviewer, this is what Ritz Osaka is really lacking. The selection was limited, and the quality is not on par with other Ritz I have stayed. What's more, the restaurant doesn't have the capacity to serve all the guest at peak time. The tables are cramped, the buffet area are crowded, and people have to wait in lines to get food. The service can't keep up with the crowd, therefore waiting time is long, so it makes the experience worse. I do hope the hotel can do something to improve the breakfast. Other than this, I was very satisfied with the service at the hotel. I want to thank Keizo Mizomoto-san at the Loss & Found. I forgot to pack my eye-glasses, and he took care of the matter swiftly and professionally. I received my glasses through express mail in just a couple of days after returning home, and Keizo-san carefully cleaned and packed my glasses, which I really appreciated. Thank you and we do hope to return to your hotel next time we visit Osaka.

Love my experience with Ritz Carlton Osaka ! The Ladies and Gentlemen of this hotel deserves an A plus! My husband left his backpack on the bus and called the reception area and after few minutes , we got it back! They made my birthday a memorable one too!! Suprised ballons and handwritten cards from the staff - The room is impeccably clean!!

This hotel has stayed in my ming thanks to the impeccable service and genuine hospitality displayed by all staff I encountered. The facilities are everything one might expect from a Ritz-Carlton and the concierge staff is a real asset. I shall gladly return.

I visited Osaka with my wife in Jan 2018. The experience in hotel is excellent, the breakfast was good. Room is clean and large. Staff is great and helpful. We will book the room in RitzCarlton when I visit Osaka next time.

i have stayed at ritz carlton for a night while i was in osaka, excellent room condition, great staff, view was even better!!!!! definately want to stay there one more time if i go back !!! club lounge was great too!!!

I had a wonderful sushi dinner with friends @ Hanagatami restaurant in the outstanding Ritz-Carlton in Osaka. The chef prepared the fish of a quality I had never tasted before in front of my eyes. Watching him performing his „art“ alone was worth coming there. Without a doubt for me the culinary and ambient highlight of my Japan trip. Special thanks to Rory Slater showing me around in this beautiful hotel. Next time‘s accomodation will be the Ritz!

2-5-25 Umeda Osaka Osaka-fu

Hotel highlights

  • Walking distance to Osaka Science Museum and Umeda Sky Building
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Kita, The Ritz-Carlton, Osaka is a leisurely stroll from popular sights such as Osaka Science Museum and Umeda Sky Building. This 5-star hotel has 291 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an indoor pool. Also close to this Nanjiaowai hotel are Osaka Castle and Mint Museum.


Dining

There are multiple options for onsite dining with 4 restaurants, including La Baie, which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The 291 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect 55-inch plasma TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.


Property features

At The Ritz-Carlton, Osaka, guests enjoy a full-service spa, an indoor pool, and a fitness center. Parking is available for JPY 2100 per night (JPY 4200 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Superior

King 1 | Twin 2 | Sleeps 2

Executive Suite, City View

King 1 | Twin 2 | Sleeps 3

Deluxe, Corner Room

King 1 | Twin 2 | Sleeps 2

Junior Suite, Corner Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 1947 reviews