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Recent guest reviews

Do not ever book with Wonder Homes. I didn’t know I was not booking directly from the resort. The day I was suppose to check in they contacted me saying the patio door was broke and I would have to walk around to go to the patio. I was under the impression it just would not slide open. When I got there they had the curtain pulled over the patio slide doors. I pulled it back and the whole door was busted and glass was everywhere. They put paper over it. Very unacceptable and unsafe. Anyone could come in and was unsecured. I can’t believe they thought we would stay there like that. They had all day to fix it and didn’t. So when I seen this I tried to call them and it went to voicemail. I sent messages no one answered. I had to rent another place to stay. Orbitz tried calling them for over one hour. They leave at 3pm and check in is not until 4pm. Horrible business and hours. They should at least have someone to answer calls. I didn’t get ahold of them until the next day around 11am. No apology at all, worse customer service I ever seen. They said yeah we know and we are working on getting your refund. Never again and I would avoid at all cost.

Red Ginger Road Kissimmee FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool
  • Fitness center

Located in West Kissimmee, this villa is within a 15-minute drive of popular attractions such as Disney's Blizzard Beach Water Park and Fun Spot America. The villa includes a private spa tub, a kitchen, and a balcony.


Rooms

The villa is air-conditioned and features a kitchen and a balcony or patio. Guests can enjoy a TV and stay connected with free WiFi and wired Internet. Other standard amenities include a private spa tub, a washing machine, and a coffee maker.


Property features

At this villa, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. Additional amenities include free WiFi in public areas, a terrace, and barbecue grills.

Room options

Townhome, 3 Bedrooms

2 Twin Beds, 1 King Bed and 1 Queen Bed | Sleeps 6

Guest reviews for 3012 Encantada Resort Orlando 43528/43580

Family (1)
1
Family Family with small children

Do not ever book with Wonder Homes. I didn’t know I was not booking directly from the resort. The day I was suppose to check in they contacted me saying the patio door was broke and I would have to walk around to go to the patio. I was under the impression it just would not slide open. When I got there they had the curtain pulled over the patio slide doors. I pulled it back and the whole door was busted and glass was everywhere. They put paper over it. Very unacceptable and unsafe. Anyone could come in and was unsecured. I can’t believe they thought we would stay there like that. They had all day to fix it and didn’t. So when I seen this I tried to call them and it went to voicemail. I sent messages no one answered. I had to rent another place to stay. Orbitz tried calling them for over one hour. They leave at 3pm and check in is not until 4pm. Horrible business and hours. They should at least have someone to answer calls. I didn’t get ahold of them until the next day around 11am. No apology at all, worse customer service I ever seen. They said yeah we know and we are working on getting your refund. Never again and I would avoid at all cost.

By on Jun 3, 2021

3012 Encantada Resort Orlando 43528/43580

3012 Red Ginger Road, Kissimmee, FL 34747
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