Standard Room, 1 King Bed, Partial Ocean View
from $263
Turtle Bay Resort
4.0 out of 5.0
4.3
out of 5
"Very good!"
See all 553 reviews
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Recent guest reviews
Service at this hotel sucked. I had to ask for clean towels twice. They were finally brought with a bad attitude, and dirty towels were not picked up. On top of that, I called the Concierge all day to try to get transportation to an excursion. I kept getting sent to a voicemail and my messages were never returned. During my last call, I questioned that they even had a Concierge, and was immediately transferred to someone who just said that she was by herself that day. The hotel did not plan how to continue servicing their patrons. You can get a better breakfast at IHOP. Their breakfast buffet offers powdered scrambled eggs, over-cooked eggs Benedict, and over cooked sausages. My daughter actually said: "even Motel 6 offers better service".
Beautiful view from our lanai, ate at Lei Leis and Roy's (twice). Food was delicious but pricey. Wish they offered room service. Overall a memorable, wonderful experience.
Pros - Easy check in experience friendly staff the rooms are really nice perfect location clean and neat great tourist places nearby like the food trucks at shark cove plenty of parking great restaurant at the resort snorkeling gear is free with your stay at the resort servers/bartenders serving your drink needs nice spot to catch the perfect sunset and watch surfers. Cons - Not much other than everything will be expensive. Paid $3,000 for flight+Hotel package, ended up paying extra $440 for fee's at the end of the stay. As for everything else it was pretty perfect. The person at the adventure center was setting up our zipline tour but when we arrived at the location it was set for the day after it was set for, the person messed up our day but we ended up swimming at the waterfall nearby so all was not lost. Lots of family + Kids but that didn't get in the way.
We had an amazing time at this fabulous hotel. We'll be back!
The woman who checked us in didn't have the details of the reservation. We were given the wrong room from the one we requested in advance. She forgot to give us our breakfast vouchers so we had to wait in line again later. The housekeeping staff is very friendly and efficient.
Fantastic resort experience. The amenities were amazing!! Gopro rental for 24hrs free, 2 hr snorkel rental everyday included. The onsite activity desk booked us a zip line tour the same day and it was a great experience. I would definitely visit here again.
I sliced my hand open exploring shark cove. The front desk called security for me and they gave me peroxide and bandaged me up. Great, friendly customer service. I will definitely stay again.
This is north shore so it's designed for surfers. If you don't know what you're doing this isn't the beach for you, except to look at. The hotel was quite nice. we ate at the breakfast buffet that was pricy but everything on it was delicious. Housekeeping was so late one day we just said forget it because we'd been out all day and just wanted to crash in our room but all staff were friendly enough
Overpriced but amazing views of the ocean, great food definitely a resort to see again.
Excellent stay. Breakfast is great. Lunch and dinner are expensive on resort and hard to find in town.
The rooms are very mediocre and the staff can be really rude. I was asked multiple times by staff what my room number was when I was with my kids at the pool. The food is not good unless you go to Lei Lei's and the room service was awful. They sent me a $30 salad with mold on the fruit. I sent it back for a bowl of soup. They charged me again. $30 for a bowl of soup. I spent so much money here and felt treated like I didn't belong.
From the moment we walked into turtle bay we were greeted by the very friendly staff. The showed us everything that was included in the resort fee and it was surprising how much was included for a very small amount of money. We had an amazing panaromic view of the north shore as well with our room being very clean. The hotel staff and room service was there for all our needs and I will definitely be returning on my next trip to Hawaii!
Turtle Bay Resort is located on beautiful grounds. Loved the swim ocean cove for swimming and snorkeling. It's in a great location to see north side activities. Easy in and out.
I loved this place through and through. The rooms were spacious, clean, and updated. The ability to snorkel for free was awesome. The service was impeccable. The new Roy's restaurant was delicious (get the wave rider drink--I think that's what it's called with lavender, coconut, strawberry). And the seal on the beach was the cutest. It was also very cool to be there and see set locations for LOST, forgetting Sarah Marshall, hunger games, and the upcoming jumanji film!
We stayed in Turtle Bay to explore O'ahu's North Shore. We couldn't be happier with our decision. Every staff member we encountered was extremely friendly and most important, helpful. Concierge services were insightful and let us to a few great excursions. One of them was a sunset horse back ride. Dining on premise was excellent. We ate a Roy's which was one of my best meals this entire trip. The pool and sunset bar was also a great place to hangout. Our bar tender was amazing.
We paid for full ocean view but for partial view room.
Turtle bay looks promising as a resort on the island of Oahu. It has a lot of amenities that are available on the resort and a lot of available activities. As a couple with a toddler, it's a little more complicated to travel and accommodate for the toddler, but we generally make do with the right hotel that could accommodate our needs. To be clear, this is not the first time we've traveled with our child, so this is not an initial experience with a toddler at a hotel with this level of accommodation. We found a large cockroach on our first night of our stay at the Turtle Bay Resort and the hotel management did seriously pay attention to our needs on the first day and addressed our concerns in accordance with the issue. We were moved and subsequently no further issues with bugs. Their management team is friendly and worked to resolve the issue quickly. The staff in the hotels' front desk, restaurants, and bars are hit or miss. We have had some very friendly experiences with staff, but also some serious misses. Particularly, the housekeeping, which generally was an issue early in our trip but continued to improve throughout the trip. The restaurant staff could be friendly, but could also be inattentive. Consistently good are their valets. Overall, our experience is average compared to other stays we've had in Hawaii and are looking forward to returning to other accommodations we've had in the past or to check what the other islands offer as far as their higher-end resorts.
Hotel has many amenities and is accessible to all the nearby private coves. The beaches and area was never crowded and felt very natural. Although we did not see any turtles we had a wonderful visit. Until next time in paradise
Being on the North Shore is like being in the Hawaii you dream of and not the main city of Waikiki which is a mix of Los Angeles and Tokyo next to the water. The Hotel is first rate, the views are incredible and the staff is the BEST!! From the cottage we stayed in, to our host concierge, to the surf lessons on the left side of the hotel to the snorkeling beach on the other side, this place is where you want to be if you want to relax, have fun, and enjoy local culture and food. I will definitely be back soon!!
Friendly staff, amazing service, clearly the best resort I have ever experienced!
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Spa
- Golf course
Turtle Bay Resort places you within a leisurely stroll of Turtle Bay Faizo Course and Turtle Bay Palmer Course. This 443-room, 4-star resort has 2 outdoor pools along with a golf course and a full-service spa. It's on the beach and also a short walk from Turtle Bay Beach.
Dining
There are ample dining options with 6 onsite restaurants, including Surfer, The Bar, which has ocean views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
Rooms
All 443 air-conditioned rooms feature refrigerators, coffee makers, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
Property features
Turtle Bay Resort features a golf course, a full-service spa, and 2 outdoor pools. Valet parking is available for USD 20.00 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a nightclub, a health club, and a sauna.
Guest reviews for Turtle Bay Resort
i will never stay here again
Everyone
Service at this hotel sucked. I had to ask for clean towels twice. They were finally brought with a bad attitude, and dirty towels were not picked up. On top of that, I called the Concierge all day to try to get transportation to an excursion. I kept getting sent to a voicemail and my messages were never returned. During my last call, I questioned that they even had a Concierge, and was immediately transferred to someone who just said that she was by herself that day. The hotel did not plan how to continue servicing their patrons. You can get a better breakfast at IHOP. Their breakfast buffet offers powdered scrambled eggs, over-cooked eggs Benedict, and over cooked sausages. My daughter actually said: "even Motel 6 offers better service".
nice hotel, great food
Everyone
Beautiful view from our lanai, ate at Lei Leis and Roy's (twice). Food was delicious but pricey. Wish they offered room service. Overall a memorable, wonderful experience.
Review comment
Turtle Bay Resort responded on Jun 8, 2017
Thank you for staying with us. Please come back again.
great hotel on the north shore of oahu
Everyone
Pros - Easy check in experience friendly staff the rooms are really nice perfect location clean and neat great tourist places nearby like the food trucks at shark cove plenty of parking great restaurant at the resort snorkeling gear is free with your stay at the resort servers/bartenders serving your drink needs nice spot to catch the perfect sunset and watch surfers. Cons - Not much other than everything will be expensive. Paid $3,000 for flight+Hotel package, ended up paying extra $440 for fee's at the end of the stay. As for everything else it was pretty perfect. The person at the adventure center was setting up our zipline tour but when we arrived at the location it was set for the day after it was set for, the person messed up our day but we ended up swimming at the waterfall nearby so all was not lost. Lots of family + Kids but that didn't get in the way.
Review comment
Helene responded on Apr 19, 2017
Thank you for staying with us. Please come back again.
beautiful hotel on the north shore
Everyone
We had an amazing time at this fabulous hotel. We'll be back!
Review comment
Vice President & General Manager responded on Mar 9, 2017
Aloha and Mahalo for the 5 star review! We're glad you had an amazing time and look forward to your return. Warm Aloha, Danna Holck
5 day staycation
Everyone
The woman who checked us in didn't have the details of the reservation. We were given the wrong room from the one we requested in advance. She forgot to give us our breakfast vouchers so we had to wait in line again later. The housekeeping staff is very friendly and efficient.
Review comment
Vice President & General Manager responded on Mar 9, 2017
Aloha Candis, Mahalo for your acknowledgement of our housekeeping staff! We look forward to seeing you again. Aloha, Danna Holck
amazing views and more secluded than waikiki
Everyone
Fantastic resort experience. The amenities were amazing!! Gopro rental for 24hrs free, 2 hr snorkel rental everyday included. The onsite activity desk booked us a zip line tour the same day and it was a great experience. I would definitely visit here again.
Review comment
Vice President & General Manager responded on Mar 6, 2017
Aloha Jovan, Mahalo for your 5 star review. Turtle Bay is a unique, secluded location - we're delighted you enjoyed so many of our amenities. We look forward to your next visit. Aloha, Danna Holck
great spot!
Everyone
I sliced my hand open exploring shark cove. The front desk called security for me and they gave me peroxide and bandaged me up. Great, friendly customer service. I will definitely stay again.
Review comment
Vice President & General Manager responded on Mar 1, 2017
Aloha Hannah, Mahalo for the great review! We're glad the we could get your hand taken care of - and that you want to come back. We look forward to your next trip. Aloha, Danna Holck
beautiful views, rough windy beach.
Everyone
This is north shore so it's designed for surfers. If you don't know what you're doing this isn't the beach for you, except to look at. The hotel was quite nice. we ate at the breakfast buffet that was pricy but everything on it was delicious. Housekeeping was so late one day we just said forget it because we'd been out all day and just wanted to crash in our room but all staff were friendly enough
Review comment
Vice President & General Manager responded on Mar 1, 2017
Aloha and mahalo for your review. We are glad you enjoyed our amenities and cuisine. Thank you for the kind words about our team. We wish we could fix some of the negatives you wrote but the winds and water conditions just won’t listen to us! We promise to keep our fingers crossed with you that they will cooperate on a return visit! Mahalo! Danna Holck
amazing views
Everyone
Overpriced but amazing views of the ocean, great food definitely a resort to see again.
Review comment
Vice President & General Manager responded on Feb 14, 2017
Aloha, Mahalo for your 5 star review. Turtle Bay's unique location does provide amazing views and beaches. We look forward to sharing all this and our delicious cuisine with you again. Warm aloha, Danna Holck
nice resort, good location
Everyone
Excellent stay. Breakfast is great. Lunch and dinner are expensive on resort and hard to find in town.
Review comment
Danna responded on Dec 21, 2016
Aloha, I am delighted to read you had an excellent stay with us on the North Shore. We hope you can visit us again soon. Mahalo, Danna Holck Vice President & General Manager
Aloha and thank you for your review. I apologize that you did not receive the high level of service that we take such pride in providing our guests. I have shared your concerns with my management team. I am sorry that you did not fully enjoy the experience at North Shore Kula Grille and hope you gave one of our other six restaurants a try. Our restaurants recently launched new menus showcasing fresh island flavors with ingredients sourced from local farmers. Our unique concierge service, the Guidepost, has been recognized for its incorporation of the latest interactive technology. A team of local hosts and guides are conveniently stationed in the center of the lobby to assist guests seeking help in developing a plan for experiencing the North Shore. I am sorry for the challenges you had with making contact. I hope you had a chance to try the two large, wall tablets and multiple table tablets at the Guidepost to research tours and adventures throughout the North Shore. We hope you will give us another opportunity to welcome you as our guest. With warmest aloha, Danna Holck, vice president & general manager