North Bay Village Marriott Hotels & Resorts

"The staff was amazing! We arrived super early after debarking our cruise and since it was too early for check in they were nice enough to guard our luggage and gave us bracelets to enjoy the amenities the pool and the beach were great we had a great time relaxing we had some food and drinks at the bar and enjoyed with our kids. Definitely recommend this hotel ! "

"The rooms were dirty. Elevator did not work, roaches and bedbugs and ants. Do not go. The pictures are lies. They’re not what they seem."

"There was an ozone generator left in our room when we were taken there. Lighting in room was faulty; one night we were awakened when spotlights on the bed suddenly turned themselves on. Towels were given two at a time and some had holes and tears. Some days we were told that they were out of washcloths. In a large bathroom, the sink was tiny, with no vanity and no space for personal toiletries. The toilet seat was terribly loose. One night after 9pm the building lost power. We self-evacuated down a dark stairway that had no emergency lighting. No staff ever told us what was happening. They showed no signs of having any plans or training for dealing with such an emergency. Visitors were left completely in the dark...literally. The beach was almost visible from our 3rd story room. Without a balcony it was not worth the extra cost. The bright spot of our stay was Wilson, the host at the Meet Dalia restaurant. He was prompt, attentive, engaging, entertaining, and very helpful with tips about South Beach."