2/10 Terrible
sarah
Traveled with family and small children
Aug 2, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived around 9pm checked in and went to our room. The front desk lady Crystal was extremely helpful. We began assembling sleeping arrangements for a king with the couch and pull out bed. There was mouse poop all over the couch and extra bed. The room was dirty and there were nasty stains on the floor and couch. We changed rooms to two double beds with couch/trundle same deal. Mouse poop and people’s belongings under&in the couch and bed. The shower had a trickle while 80% of the water came out the tub faucet in shower mode. The bed skirts hadn’t been changed in awhile because they had crusty substance on them and the light bulbs in the room were blown out leaving us with the desk lamp for the whole room. We had to have our room rekeyed 3x because it kept cancelling our keys even though we were there for 4 days. Worst hotel experience I have ever had. It was a lot shuffling kids around and the unsanitary conditions of the room. I addressed it with front desk staff but they could only put in request tickets for service. The hotel overall wasn’t up to Marriott standards, the pool was gross and a lot of the tiles are cracked. Breakfast was decent with a lot of different options. But overall I will not be staying here again.
sarah
Stayed 3 nights in Jul 2025