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Recent guest reviews

Huge room with a nice bed

Yhe shuttle that took us to the airport.

The shuttle worked great

Staff are friendly and accommodating to my needs. They ensured I had access to breakfast in the morning which is buffet style but I did take-out to remain in my to eat instead of dining-in. The bed was comfortable and everything in my room operated properly. I liked how the room came with a refrigerator and how the Cafè on the first floor has microwaves in case a guest needs to reheat their food. There’s even a place to buy some items and a restaurant nearby. The hotel is located in a decent area off of the highway.

They charge guests to to park. Room had a stale odor.

My biggest gripe was that no one ever picked up the phone when calling the property. I tried for over an hour while waiting at the airport for a shuttle that never came. I tried every option on the answering service and all mailboxes were full or just disconnected my call. But I will say that, after having to take a cab to the property when I couldn’t get their shuttle, they did reimburse me that cost. So was happy about that part.

Room 903 July 8/2021. Air conditioning broken- just the fan worked.Keurig coffee Machine broken in room. Sheets not fresh. Shower head didn’t adjust and shower rod rusty. No one picked up when I called multiple times from airport for airport shuttle and no one picked up when I called from the room for front desk service and to arrange a wake up call. No coffee available at store or front desk for early departure time to airport - although this is an airport hotel!

Great experience

Good

Was very clean Very convenient to airport

Close to the airport

I checked in the hotel around 7pm I went to get food and back to my room to relax. The person next door to me on the 6th floor was so loud I had to cut the tv up. The hallway smelled like weed and I decided to check out around 10pm to go stay somewhere else because this was a non smoking hotel but people were smoking anyway

The Shuttle drive very rude and disrepecfull. Bad customer service

This hotel used to be awesome. Sad to say, it has gone down hill. I witnessed guests in the lobby area with no masks, once it was an large group. People on my floor didn't wear masks when getting ice or drinks. There was no microwave in the room as it was on previous stays. My room didn't get cleaned for 2 night during my 3 night stay. Lastly, I saw a mouse. Needless to say, I will never stay here again. Not unless they tear it down and put a new building in its place!

Spring St Elizabeth NJ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Located 2.6 mi (4.2 km) from The Mills at Jersey Gardens, Crowne Plaza Newark Airport, an IHG Hotel is within a 10-minute drive of other popular attractions like Prudential Center. This 260-room, 3.5-star hotel has a restaurant, an indoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include coffee makers, safes, and phones.


Property features

At Crowne Plaza Newark Airport, an IHG Hotel, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 19.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Standard Room, 2 Double Beds, Accessible (Mobility, Accessible Tub)

2 Double Beds | Sleeps 4

Standard Room

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 King Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Newark Airport, an IHG Hotel

Everyone (29) Couples (5) Family (18)
4
Family Partner Couples

Huge room with a nice bed

By on May 20, 2022

3
Business Business

Yhe shuttle that took us to the airport.

By on Mar 27, 2022

Review comment responded on Mar 30, 2022

Greetings, Thank you for taking the time to leave us with your honest and valuable feedback. We hope to welcome you back in the near future. Best Regards,

5
Everyone

The shuttle worked great

By on Mar 2, 2022

Review comment responded on Mar 19, 2022

Dear Ralph, Thank you so much for your valuable feedback. We are thrilled that you enjoyed your stay with us. We hope to welcome you back soon. Best Regards

5
Family

Staff are friendly and accommodating to my needs. They ensured I had access to breakfast in the morning which is buffet style but I did take-out to remain in my to eat instead of dining-in. The bed was comfortable and everything in my room operated properly. I liked how the room came with a refrigerator and how the Cafè on the first floor has microwaves in case a guest needs to reheat their food. There’s even a place to buy some items and a restaurant nearby. The hotel is located in a decent area off of the highway.

By on Aug 25, 2021

4
Everyone

By on Jul 29, 2021

3
Everyone

They charge guests to to park. Room had a stale odor.

By on Jul 24, 2021

3
Everyone

My biggest gripe was that no one ever picked up the phone when calling the property. I tried for over an hour while waiting at the airport for a shuttle that never came. I tried every option on the answering service and all mailboxes were full or just disconnected my call. But I will say that, after having to take a cab to the property when I couldn’t get their shuttle, they did reimburse me that cost. So was happy about that part.

By on Jul 13, 2021

4
Everyone

By on Jul 10, 2021

2
Everyone

Room 903 July 8/2021. Air conditioning broken- just the fan worked.Keurig coffee Machine broken in room. Sheets not fresh. Shower head didn’t adjust and shower rod rusty. No one picked up when I called multiple times from airport for airport shuttle and no one picked up when I called from the room for front desk service and to arrange a wake up call. No coffee available at store or front desk for early departure time to airport - although this is an airport hotel!

By on Jul 9, 2021

5
Business Business

Great experience

By on Jul 8, 2021

Crowne Plaza Newark Airport, an IHG Hotel

901 Spring St, Elizabeth, NJ 07201
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