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"No room service. Asked for silverware to eat leftovers they didn't not have any and told us its no way to get it. Very small variety of food and the same thing everyday. Salmon was the only good thing.…""No room service. Asked for silverware to eat leftovers they didn't not have any and told us its no way to get it. Very small variety of food and the same thing everyday. Salmon was the only good thing.WW…"

Reviewed on Jul 25, 2020

"Staffs were so friendly and helpful service was wonderful. Room were very clean…""Staffs were so friendly and helpful service was wonderful. Room were very cleanWW…"

Reviewed on Dec 14, 2019

"Location and amenities. Atlantis tickets and free breakfast.…""Location and amenities. Atlantis tickets and free breakfast.WW…"

Reviewed on May 20, 2020

"The positives: 1. The grounds are beautiful. The rooms are a bit dated, but the ocean views are unparalleled. 2. The drinks are VERY good. Andre at the Ocean bar was extremely friendly he makes the best pina colada I've ever had :) Now for the negatives: 1. Our room was not as clean as it should have been. There was a layer of dust on every surface, and our floors weren't vacuumed or mopped at all during our stay. We kept most of our belongings in drawers so they wouldn't get dusty. Very disappointing and definitely not Four Seasons quality. 2. Communication & customer service are subpar. There should be a sign in the lobby indicating the hours that the shuttle runs and what destinations it goes to, or what activities are being offered on site. It looked like there was painting going on, but we knew nothing about it. Guests should also be told about restaurants and bars that are open nearby so they know their options. We were only told about Nobu, but it wasn't mentioned that Anthony's was open down the street. Also, at check-in we were asked if we wanted to make spa or dinner reservations, which we did. Turns out the concierge never made them so we did it ourselves. Very disappointing. 3. The food was extremely overpriced ($26 for ONE piece of french toast!). We ordered room service almost every day, and every time our order was wrong (I tried getting smoked turkey for my eggs FOUR TIMES). We actually rationed our breakfast to try to save money.…""The positives: 1. The grounds are beautiful. The rooms are a bit dated, but the ocean views are unparalleled. 2. The drinks are VERY good. Andre at the Ocean bar was extremely friendly he makes the best pina colada I've ever had :) Now for the negatives: 1. Our room was not as clean as it should have been. There was a layer of dust on every surface, and our floors weren't vacuumed or mopped at all during our stay. We kept most of our belongings in drawers so they wouldn't get dusty. Very disappointing and definitely not Four Seasons quality. 2. Communication & customer service are subpar. There should be a sign in the lobby indicating the hours that the shuttle runs and what destinations it goes to, or what activities are being offered on site. It looked like there was painting going on, but we knew nothing about it. Guests should also be told about restaurants and bars that are open nearby so they know their options. We were only told about Nobu, but it wasn't mentioned that Anthony's was open down the street. Also, at check-in we were asked if we wanted to make spa or dinner reservations, which we did. Turns out the concierge never made them so we did it ourselves. Very disappointing. 3. The food was extremely overpriced ($26 for ONE piece of french toast!). We ordered room service almost every day, and every time our order was wrong (I tried getting smoked turkey for my eggs FOUR TIMES). We actually rationed our breakfast to try to save money.WW…"

Reviewed on Jul 27, 2020

"Pool and beach area was great. Access to all resorts was nice. Good restaurants. Fitness center was small…""Pool and beach area was great. Access to all resorts was nice. Good restaurants. Fitness center was smallWW…"

Reviewed on Feb 24, 2020