Overall customer service is not to friendly. Stayed in different home 2 suites by hilton - customer service was way better
Friendly staff. Comfortable room. All around good experience
Home2 Suites by Hilton Harvey New Orleans Westbank places you within a few miles (5 km) of Manhattan Plaza Shopping Center and Boomtown Casino. This 106-room, 3-star hotel has free breakfast, an outdoor pool, and a 24-hour gym.
Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Kitchenettes, sofa beds, and sitting areas are other standard amenities.
Guests of Home2 Suites by Hilton Harvey New Orleans Westbank have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Overall customer service is not to friendly. Stayed in different home 2 suites by hilton - customer service was way better
Friendly staff. Comfortable room. All around good experience
Dear valued guest, Thank you for taking the time to complete this online review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Home2 Suites by Hilton Harvey New Orleans Westbank Management
Dear valued guest, Thank you for taking the time to post this review. We apologize for our service level not meeting your expectations. I will share this review with my team immediately to ensure issues like the ones you describe keep from happening again going forward. Our goal is to try and ensure each and every guest has an overall positive experience when staying with us. Thanks for the feedback and we do hope you give us another opportunity to provide you with an excellent stay. Sincerely, Management