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Embassy Suites by Hilton New Orleans Convention Center

3.5 out of 5.0

Recent guest reviews

hotel smelled like smoke, no hot water for showering

Perfect for a big family to share spaces with and the breakfast buffet was a plus!

Lovely lobby. Good location for our needs. Parking additonal $50. The room itself was a bit musty, and the meandering hallways and painted cinderblock walls and columns detract. Pool a bit tiny.

They staff was disorganized. I was charged double and they were not accommodating in regards to getting my money returned to my account. A mouse ran across the lobby floor while I was checking out. The front desk clerk was unalarmed. She acting as though this was a typical event at Embassy. Disgusting! She didn’t even apologize!

Amber was great at check in - very friendly and full of visitor ideas. Happy hour bartenders were also very friendly. Rooms need some updating (for example, they have a 5” piece of carpet staples to the wall and it is falling off everywhere). Loved the balcony!

The suite was very convenient for our big family. 2 king size beds, plenty of space, convenient location.

The staff and accommodations were great! The hotel location is easy access to the convention center. Definitely pleased with my stay.

We recently stayed at this hotel for a work conference. I was pleased with how close it was to all main attractions in New Orleans. It is about a mile walk to the French Quarter and steps away from the convention center.

Diana was the best conceige ever! She went over and above her call of duty. Free buffet was great! Enjoyed every morning!

A little far from Bourbon Street but very nice area.

Convenient to everything. People were nice Free hot breakfast was a plus. The comfort of our room was very nice

Found allocated suite with lot of smell. Staff allocated new room to me. That also had smell. Newer room had a full bed not king as as originally booked.

I enjoyed my stay at this hotel for the first couple of days (the Loft rooms are particularly nice), until returning one day to find that my electronics were stolen while I was out of the room (including phone charger and expensive headphones). The items were definitely taken by the cleaning staff, as I charged my phone that afternoon at 4:30 PM when I returned to my suite (at that time my suite had not been cleaned yet), and then when I returned around 8 PM the items were missing (the suite had been cleaned in between the time I was in and out of the unit). When I reported this theft to the front desk, they just brushed it off, had me fill out a "written report" and told me that the housekeeper that cleaned my room did not recall seeing any headphones/charger. Very happy I did not have my laptop in the room at that time! Overall, the hotel was nice, but you should NEVER need to worry about your personal items while you're out of the room. This was a real bummer, and I would never stay in this hotel again for this reason alone. If you do decide to stay in this hotel, put literally anything of value in your safe and do not leave your laptop/other valuables in the room unattended -- as, if they get stolen, the hotel staff will just tell you that the housekeeper did not take the items and it'll be your loss.

Great staff, hospitality, room, area and everything was perfect!

315 Julia St New Orleans LA

Hotel highlights

  • Walking distance to Julia Street Cruise Terminal and National World War II Museum
  • Free cooked-to-order breakfast
  • Free in-room wired Internet
  • Onsite dining

Located in Central Business District, Embassy Suites by Hilton New Orleans Convention Center is adjacent to Julia Street Cruise Terminal and within a 10-minute walk of other popular attractions like National World War II Museum. This 3.5-star hotel has 280 rooms and welcomes guests with free breakfast, an outdoor pool, and a fitness center.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

A 40-inch LCD TV comes with cable channels, and guests can stay connected with WiFi and free wired Internet. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a sofa bed, a refrigerator, and a microwave.


Property features

Guests staying at Embassy Suites by Hilton New Orleans Convention Center enjoy an outdoor pool, a fitness center, and WiFi in public areas. Valet parking is available for USD 42 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Premium Suite, 1 King Bed, Balcony

King 1 | Sleeps 4

Presidential Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

King 1 | Sleeps 4

Guest reviews for Embassy Suites by Hilton New Orleans Convention Center

Everyone (24) Business (16) Couples (15) Family (16) Friends (13) Other (5)
2
Everyone

By on May 1, 2019

1
Everyone

By on Apr 3, 2019

5
Everyone

By on Feb 24, 2019

5
Everyone

By on Dec 24, 2018

5
Everyone

By on Dec 12, 2018

3
Everyone

hotel smelled like smoke, no hot water for showering

By , from ca on Oct 22, 2018

4
Everyone

Perfect for a big family to share spaces with and the breakfast buffet was a plus!

By on Oct 4, 2018

5
Everyone

By on Sep 24, 2018

3
Everyone

Lovely lobby. Good location for our needs. Parking additonal $50. The room itself was a bit musty, and the meandering hallways and painted cinderblock walls and columns detract. Pool a bit tiny.

By , from Bay St. Louis, MS on Jul 26, 2018

2

i expect more as a paying customer l!

Everyone

They staff was disorganized. I was charged double and they were not accommodating in regards to getting my money returned to my account. A mouse ran across the lobby floor while I was checking out. The front desk clerk was unalarmed. She acting as though this was a typical event at Embassy. Disgusting! She didn’t even apologize!

By on Jun 24, 2018

Embassy Suites by Hilton New Orleans Convention Center

315 Julia St, New Orleans, LA 70130