Extremely under staffed. Poor concierge service. Parking way overpriced. Too many renovations going on the the Hotel to be opened at this time. Will never stay there again😠
I don’t like the fact that they don’t offer room service and parking spot at night.
I lovec that we were right by trolly anf river walk shopping mall harras around. Corner and clkse to burbon street and art art districts. Nice hotel and rooms
There were no ice machines anywhere. Our first room had mildew smell & water damage. The second room’s bathroom sink wouldn’t drain.
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Its always a pleasure to stay there, my husband and our 9 children every time we visit New Orleans, its comfortable and the location is perfect.
Great location! Clean room. I enjoyed it! Will definitely stay here again.
Linen around mattress box spring with stained and disgusting. The curtains had what appeared to be blood on them. The doors to the outside balcony are so thin it was if the people on the street were in the room. Although it was a smoke free hotel the room smelled like smoke. Other than the pleasant staff I would give this hotel 1 star.
The first room we were given had hair on counter and ants on the bedside table that were out and crawling all over the lamp on the bedside table. It’s also disappointing to pay for a quality room that comes with zero amenities. Covid is real, no question. But to shut down every amenity just seems like the easy way out to me. No breakfast, no gym, no restaurant, no bar, etc. I go to Embassy because I enjoy the quality and amenities. Now I don’t have a reason to prefer Embassy.
The place was not clean. The elevator was very dirty. The sofa mattress had a cigarette underneath it (I took a picture of it ). The evening front desk person was not at all friendly. I would not recommend nor return to this hotel
Nothing was unique about the property. I didn’t like that they told me that I had a room with a balcony and when I get to the room there was no balcony. So I went to ask the receptionist and he said no where available. If I would have known that before I booked my hotel I would have never went there
I didn’t like that while I booked a room that sleeps 6 at the rate for SIX... I was told I could only have 2 wristbands and additional wristbands were $40... even for people who were not intending to sleep in the room. Orbitz Customer Service attempted to contact the hotel but they didn’t answer the phone.
Nice mural in main area. The hotel offered a happy hour snack. The front desk was so friendly and super helpful.
This property is not like other Embassy Suites. The room we were in was small and out dated
Parking was ridiculously expense plus the parking attendants were unorganized i had to wait several times 10 minutes or more just for them to find my keys, than another 10 minutes to get my car. The hotel staff as a whole were rude often making you feel that they were talking down to you Reception nights were horrible the worst snack and drink selection I has seen at embassy suites in the 10 years I have been staying at the chain. Receptionist not welcoming at all Concierge desk unhelpfully didn't know anything about the city Pool looked as small as a bath tub The good thing i can say is the Breakfast food and staff were awesome. I wish all the staff was as warm and welcoming as they were.
Located in New Orleans Central Business District, Embassy Suites by Hilton New Orleans is adjacent to Julia Street Cruise Terminal and within a 10-minute walk of other popular attractions like National World War II Museum. This 3.5-star hotel has 280 guestrooms and offers conveniences like free breakfast, a fitness center, and a 24-hour business center.
Start your day off right with a free on-the-go breakfast, served each morning from 7:00 AM to 10:30 AM. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception.
All 280 air-conditioned accommodations feature a separate bedroom. Guests can expect free wired Internet and 40-inch LCD TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Sofa beds, microwaves, and coffee makers are other standard amenities.
Renovated in 2016, Embassy Suites by Hilton New Orleans offers a fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 44 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and express check-out.
Extremely under staffed. Poor concierge service. Parking way overpriced. Too many renovations going on the the Hotel to be opened at this time. Will never stay there again😠
I don’t like the fact that they don’t offer room service and parking spot at night.
I lovec that we were right by trolly anf river walk shopping mall harras around. Corner and clkse to burbon street and art art districts. Nice hotel and rooms
There were no ice machines anywhere. Our first room had mildew smell & water damage. The second room’s bathroom sink wouldn’t drain.
Thank you for taking the time in sharing your feedback. It saddens us to hear of your experience. Our ESNO team would welcome any chance to further discuss your stay, as we hope to gain your trust in choosing your stay at Embassy Suites. Please feel free at your convenience in letting us know of your concerns and questions.
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We received your feedback regarding your stay with us, and it was truly disheartening to hear about your experience. On behalf of the entire ESNO Team, I would like to extend a sincere apology to you. Our first priority is to make sure that our guests are pleased with every encounter. Our team welcomes any opportunity to "Make It Right" for you and our guests. We will definitely utilize your comments to improve service to our guests, and hope you will consider staying with us in the future. If you have any questions or concerns, please at your convenience, contact us, as it will be a pleasure to assist you.
Its always a pleasure to stay there, my husband and our 9 children every time we visit New Orleans, its comfortable and the location is perfect.
Wow, you've got a big bunch there, and our ESNO team are so happy you all have chosen your stay with us here at Embassy Suites! You've knocked us out with 5 Stars, and we couldn't be happier to have you back with us again! Safe travels!
Wow! You've gave us a 5 Stars mark and we are so very pleased you chose your stay here at Embassy Suites. Thank you for trusting us with your stay!
We thank you for taking the time in sharing your feedback and for a 4 Stars! We hope you enjoyed New Orleans and welcome any opportunity for a future stay with us here at Embassy Suites!
Thank you for the positive feedback! We appreciate you taking the time to share, and hope to host you again soon!