My experience at Hyatt Place New Orleans was extremely disappointing. I trusted the valet with my new car, only to later discover that the side mirror had been scratched while in their care. I checked out early around 4:30 AM, so I didn’t notice the damage immediately due to darkness. What stood out even more was the valet attendant rushing away after handing me the keys, despite me trying to tip him—very unusual and unprofessional behavior that now feels suspicious.
On top of this, I had booked two rooms and specifically requested they be on the same floor. That request was completely disregarded, and the rooms were placed on separate floors, with staff citing that the booking was made through Expedia. Punishing guests for using a third-party booking platform is unacceptable and not how a Hyatt-branded property should operate.
Between the vehicle damage, lack of accountability, and poor handling of a simple room request, this stay fell far below expectations. I would not recommend the valet service here and would think twice before staying again.