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Recent guest reviews

great stay for a great price. staff is kind and efficient

It's a great old building. Not fancy but comfortable

The air conditioning in the rooms would not keep up or was not set properly. There is mold on the vents. There was no in room thermostat, only a on/off switch. I had to ask twice about the air and no one could confirm the temperature of any thermostat. After no help I checked out and cancelled the rest of my stay.

Pros: Location, somewhat affordable, staff were kind Cons: Old building (molds in the bathroom and in various corners of the room)' the smoke alarm went off non-stop from 8 am-9 am, short-staffed at the front desk' no view of the city (windows faced towards neighbors, had no idea what the weather was like outside); computer downstairs is non-working (even the staff didn't know how to turn it on); no elevator; lighting is very poor/dim when you go up the stairs and in the hallway - the staircase was very narrow and the carpet is dark black/blue, I was afraid I would trip and fall!

No air conditioning, no amenities, door lock was broken, slow service, no parking, and we got a boot where we did park on top of paying a $60 parking ticket

Friendly staff, everyone was great. Seemed all other guests enjoyed it too.

Dirty room, holes in walls, standing water in shower, cockroaches

The building was beautiful the staff was great. Everything on the website was incorrect my room had nothing it said it would. The only reason I stayed is the staff.

The women Avery at the front desk was so welcoming and helpful! She told us a really good spot to eat!

Stayed in the St. Philip suite 4/4-4/7/2019. The toilet in the master would not flush on arrival. I called the front desk on numerous occasions and even walked to the desk. It was never repaired on my entire stay. The suite was clean and location was great. This place could be gorgeous with minimal maintenance upkeep. Window blind cords broken, dresser drawer pulls off on two stands. Balcony was perfect.

Great place rooms were really nice and clean staff super friendly and helpful and the bed was amazing really comfortable . No hot water issues. Over all I would most definitely stay here again

We loved our stay at the Chateau Hotel!! Miss Vicki and Daryl took care of our every needs. The rooms were quaint and clean. Everything you expect in the French Quarters!!! Can't wait for a return visit!

Raven was delightful and a true professional. We did not get the room requested and she off set it with a free night of parking. Cleaning team was lovely and top notch. However no hot water 2 days after we moved to originall choice but tv was all static and no hair dryer. They brought the hair dryer but the gentleman who we spoke about the lack of hot water said he’d gotten many complaints and there wasn’t anything he could do. It was just an old system. I would like a reimbursement because we had a party that we could not even clean up for! Very very disappointed.

Extremely hot in room. Not regular hot, more like furnace hot that was unbearable.

Chartres St New Orleans LA

Hotel highlights

  • Steps from French Market and Royal Street
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Business center

Located in French Quarter, Chateau Hotel is next to popular attractions like French Market and Royal Street. This 49-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a business center.


Rooms

Guests can enjoy a TV and stay connected with free WiFi. Other standard amenities include a coffee maker, a hair dryer, and a safe.


Property features

At Chateau Hotel, guests have access to an outdoor pool, free WiFi in public areas, and a business center. You'll find limited parking. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. This smoke-free hotel also has a porter/bellhop.

Room options

Suite (St Philip)

King 1 | Sleeps 6

Superior Room

Queen 1 | Sleeps 3

Deluxe Room

King 1 | Queen 1 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Chateau Hotel

Everyone (74) Couples (8) Family (2) Other (1)
5
Families Families

great stay for a great price. staff is kind and efficient

By on Oct 9, 2019

5
Partner Couples

It's a great old building. Not fancy but comfortable

By on Oct 7, 2019

4
Everyone

By on Oct 1, 2019

1
Partner Couples

The air conditioning in the rooms would not keep up or was not set properly. There is mold on the vents. There was no in room thermostat, only a on/off switch. I had to ask twice about the air and no one could confirm the temperature of any thermostat. After no help I checked out and cancelled the rest of my stay.

By on Sep 11, 2019

3
Everyone

By on Aug 11, 2019

3
Everyone

Pros: Location, somewhat affordable, staff were kind Cons: Old building (molds in the bathroom and in various corners of the room)' the smoke alarm went off non-stop from 8 am-9 am, short-staffed at the front desk' no view of the city (windows faced towards neighbors, had no idea what the weather was like outside); computer downstairs is non-working (even the staff didn't know how to turn it on); no elevator; lighting is very poor/dim when you go up the stairs and in the hallway - the staircase was very narrow and the carpet is dark black/blue, I was afraid I would trip and fall!

By , from Detroit, MI on Jul 17, 2019

1
Partner Couples

No air conditioning, no amenities, door lock was broken, slow service, no parking, and we got a boot where we did park on top of paying a $60 parking ticket

By on Jul 8, 2019

3
Everyone

By on Jun 24, 2019

5
Partner Couples

Friendly staff, everyone was great. Seemed all other guests enjoyed it too.

By on Jun 17, 2019

2
Partner Couples

Dirty room, holes in walls, standing water in shower, cockroaches

By on May 10, 2019

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