Skip to main content
Beginning of main content

Holiday Inn Franklin - Cool Springs

3.0 out of 5.0

Recent guest reviews

Very good hotel, excellent staff and amenities, clean and competively priced. Safe location, close to stores and restaurants. Georgeous new interior.

The staff was wonderful! They were very courteous and helpful. Would definitely return to hotel for another visit.

No pool, no jacuzzi, no hot breakfast, no workout gym! The check in is a desk in the back of the building by a broken elevator. The rooms were spotless but the staff was horrible. I had the housekeeping interrupt @ 930, 1030, and 11 when check out is not till noon. I stayed 2 days and the first day didn't have any housekeeping. I had to get extra towels, the receptionist didn't give me any bath towels (the only kind I requested). Hot breakfast consisted of a tray of honey buns. Nothing for a diabetic.

This hotel was alright. The room was spacious and I really liked the 12 o clock check out time.

Would reccomend. Great experience. Great room. Nice service. Very pleased. Would go back. Very convenient location. Great name too

This hotel is in transition; it is still called "Wingate by Wyndham" by Directory Assistance. We were not able to get into our room until 3:45 PM, though we arrived at the advertised 3PM check-in time. The next morning, I realized that the deadbolt lock would not retract, causing the door to remain open. (My husband left early and was unable to leave me "locked in." A little unnerving.) I tried to call down to the front lobby from the room phone, following directions on the keypad, to get assistance. Wouldn't work. I finally used my cell phone and called the hotel number, given to me by Directory Assistance as Wingate, to get assistance. A very nice employee came up and figured out that though it said to push a certain button labeled "front desk," pushing 0 was what worked. She figured out also that in order for the deadbolt to retract, one has to open the door, swipe the keycard from the outside, hold the door handle down, then shut the door. We decided not to use the deadbolt the next night. It was a great value in a very pricey area, but the breakfast lacked anything "substantial" except for boiled eggs. Overload of carbs. Cleanliness was excellent, though our room was not attended to until 2PM. Overall, it was obvious that upgrades/maintenance are needed. The carpeting felt nearly damp on my bare feet, but after running the air for several hours it improved somewhat. However, the staff were all excellent and willing to do anything they could to make our stay pleasant. It is a great value for the money in the Franklin area.

I was hesitant about selecting this hotel after reading the reviews but knew the area and assumed it would a good deal with the price. The pool was green and closed. Several of the vending and ice machines were broke. Carpets were dirty. The clerk at the morning desk was very rude and arrogant. They only charged me for 1 night and I tried to pay for second night she kept telling me to check my receipt I already paid. My receipt was for $80 which was one night. I finally just agreed with her and stayed another night. Never had to argue with someone before to pay a bill. Would not stay here again.

Nice stay and based on experience can be recommended and I would consider staying here again.

My wife stayed here on business and after reading the reviews I felt this would be a good option based on the location and price. At midnight two men tried to enter the room, seems that the front desk had given them the wrong key. Minutes later the front desk called her room and demanded her name. again at around 6:00 am another call that just hung up. No apology from the front desk. The breakfast was OK. Room was OK. Maybe if the front desk attendant was focused on her job and not personal phone calls she might have gotten this right. But there are too many better hotel options.

It was a pleasant stay. Very nice staff and comfortable. Peaceful !

I really enjoyed staying in this hotel. The breakfast was super, love the old lady serving breakfast. The staffs were nice. The only issue is that the Wi-Fi was not working. I blamed it on my laptop, however, I knew there is no Wi-Fi because my cell phone did not have any connection either. The staff seems to think it was my fault. Other than that, I enjoyed my stay.

Hotel met my expectations - great value ! Staff was great!

I was delighted with my stay at the Wingate - quick access to the highway, comfortable beds, hot breakfast with eggs and sausage, and roomy, clean rooms. All at a great price. I'll stay here from now on when I'm in the Brentwood area.

For the price it doesn't get any better. Great experience! In town for the Music CIty Bowl in Nashville TN. This hotel was located a perfect distance from the stadium--not far at all, yet not in the heart of the big city. Had plenty to do around the hotel as far as eating and entertainment without having to go into Nashville. Room was much larger than expected! Very clean! Very nice staff. Good, hot, FREE breakfast. Large breakfast area. Overall SUPER experience. Smoke free and pet free BUILDING which was a plus for my family of allergy suffers!!

Rained every day so, we didn't get to enjoy the pool. The hot tub was relaxing. Decent breakfast. Clean room.

Hotel was attractive from the outside; room was mediocre at best; towels had holes in them; front desk mistakenly cancelled room key after first night-we were there for 8 days; breakfast was adequate, and well stocked; we were asked to leave room earlier than planned on couple occasions because housekeeping staff "wanted to go home early"

Great location! Close to many varied things to do-Nashville, battle fields, The Hermitage! Many restaurant's in the area to choose from!

Arrived around 10 o'clock p.m. to a very welcoming Front Desk Agent named [...]. Was very accommodating to our needs, and upgraded our room to a Suite for the entire trip. [...]clean hotel, great breakfast provided, rooms clean, AC in perfect working order for the TN heat.

I booked the room for four nights while attending the CMA Musio Festival in downtown Nashville and it only took ten minutes travel time. Very conveniently located near eateries, pharmacy, etc. Hotel personnel were all very friendly and accomedating.

The hotel was very clean and inviting. Bed was comfortable and hot breakfast every morning was nice to wake-up to. Staff was courteous and friendly. They don't advertise it on the site, but they have an indoor jacuzzi which is very nice. It was like staying in a pricy hotel at a motel price! I'll definitely be staying again.

1738 Carouthers Pkwy Brentwood TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located within a mile (2 km) of CoolSprings Galleria, Holiday Inn Franklin - Cool Springs is within 3 miles (5 km) of Aspen Grove Park. This 106-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. Brentwood Library and Crockett Park are also near this Brentwood hotel.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Rooms

The 106 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Free local calls, laptop-compatible safes, and ironing boards are also available.


Property features

At Holiday Inn Franklin - Cool Springs, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with an area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed, Accessible (Roll-In Shower)

King 1 | Sleeps 4

Room, 1 King Bed, Accessible (Hearing)

King 1 | Sleeps 4

Guest reviews for Holiday Inn Franklin - Cool Springs

Everyone (1) Couples (4) Business (13) Family (6) Friends (4) Other (1)
5

great stay

Everyone

Very good hotel, excellent staff and amenities, clean and competively priced. Safe location, close to stores and restaurants. Georgeous new interior.

By on Sep 17, 2016

5

good get away shopping trip.

Couples

The staff was wonderful! They were very courteous and helpful. Would definitely return to hotel for another visit.

By on Oct 19, 2015

2

renovation no amenities

BusinessTravelers

No pool, no jacuzzi, no hot breakfast, no workout gym! The check in is a desk in the back of the building by a broken elevator. The rooms were spotless but the staff was horrible. I had the housekeeping interrupt @ 930, 1030, and 11 when check out is not till noon. I stayed 2 days and the first day didn't have any housekeeping. I had to get extra towels, the receptionist didn't give me any bath towels (the only kind I requested). Hot breakfast consisted of a tray of honey buns. Nothing for a diabetic.

By on Jun 23, 2015

3

one night stay

GetawayWithFriends

This hotel was alright. The room was spacious and I really liked the 12 o clock check out time.

By on Mar 18, 2015

5

great experience

Couples

Would reccomend. Great experience. Great room. Nice service. Very pleased. Would go back. Very convenient location. Great name too

By on Mar 15, 2015

4

business trip

Couples

This hotel is in transition; it is still called "Wingate by Wyndham" by Directory Assistance. We were not able to get into our room until 3:45 PM, though we arrived at the advertised 3PM check-in time. The next morning, I realized that the deadbolt lock would not retract, causing the door to remain open. (My husband left early and was unable to leave me "locked in." A little unnerving.) I tried to call down to the front lobby from the room phone, following directions on the keypad, to get assistance. Wouldn't work. I finally used my cell phone and called the hotel number, given to me by Directory Assistance as Wingate, to get assistance. A very nice employee came up and figured out that though it said to push a certain button labeled "front desk," pushing 0 was what worked. She figured out also that in order for the deadbolt to retract, one has to open the door, swipe the keycard from the outside, hold the door handle down, then shut the door. We decided not to use the deadbolt the next night. It was a great value in a very pricey area, but the breakfast lacked anything "substantial" except for boiled eggs. Overload of carbs. Cleanliness was excellent, though our room was not attended to until 2PM. Overall, it was obvious that upgrades/maintenance are needed. The carpeting felt nearly damp on my bare feet, but after running the air for several hours it improved somewhat. However, the staff were all excellent and willing to do anything they could to make our stay pleasant. It is a great value for the money in the Franklin area.

By on Sep 18, 2014

1

business trip

BusinessTravelers

I was hesitant about selecting this hotel after reading the reviews but knew the area and assumed it would a good deal with the price. The pool was green and closed. Several of the vending and ice machines were broke. Carpets were dirty. The clerk at the morning desk was very rude and arrogant. They only charged me for 1 night and I tried to pay for second night she kept telling me to check my receipt I already paid. My receipt was for $80 which was one night. I finally just agreed with her and stayed another night. Never had to argue with someone before to pay a bill. Would not stay here again.

By on Sep 11, 2014

4

biz stay.

BusinessTravelers

Nice stay and based on experience can be recommended and I would consider staying here again.

By on Aug 7, 2014

1

dangerous and rude

BusinessTravelers

My wife stayed here on business and after reading the reviews I felt this would be a good option based on the location and price. At midnight two men tried to enter the room, seems that the front desk had given them the wrong key. Minutes later the front desk called her room and demanded her name. again at around 6:00 am another call that just hung up. No apology from the front desk. The breakfast was OK. Room was OK. Maybe if the front desk attendant was focused on her job and not personal phone calls she might have gotten this right. But there are too many better hotel options.

By on Mar 28, 2014

4

great place to stay

BusinessTravelers

It was a pleasant stay. Very nice staff and comfortable. Peaceful !

By on Aug 13, 2013