Convenient to airport Nice room Good shower Nice breakfast
We paid in full to Orbitz. Upon arrival they took our cards ( one for each room ) for incidentals but charged our cards like we never paid. They are not returning calls. It’s very frustrating, we filed fraudulent charges on our card. They canceled our card and it will take 7-10 business days to get new ones. Major inconvenience for nothing we did wrong
I asked to check into the hotel 45 mins early. I was told I couldn’t because it would hurt others feelings. However as I sat in the lobby I watched others get check in from another front desk representative. I went back up and was able to check in with the other rep. The bedding and furniture was clean but the carpet was disgusting. The bathroom door had no lock or inners to the handle. I was afraid to close the door. It appeared someone got stuck in there and they had to pry the door open. The actual door to the room was super heavy and hard to get open because it stuck. The USB plugs by the bed did not work so my phone did not charge while I was in the room which I did not realize until I unplugged it. I will never stay at this hotel or a same hotel in a different location as this hotel shows they do not care about their guests.
This has become our go-to hotel for Park and Fly. The hotel is nice, quiet, and we can conveniently park there and take the free shuttle to the airport. There is a small fee for the parking itself. They don't have continental breakfast that we've seen but they do have coffee. This hasn't been an issue for us since we usually leave so early. The shuttles run 24 hours so we haven't had any issues getting to or from the airport and the staff has always been extra friendly.
Caused us significant issues by canceling us the night imof before we arrived the night of our reservation in Nashville. Had to scramble to find anywhere to book for the night. Cost additional fees and more the night of in a terrible area outside of the the city.
Any staff that I encountered were very friendly. I only stayed one night because the hotel is very convenient to the airport. The carpets are not clean-looking at all!
You walked in and everything felt clean and serviced. Helpful front desk. Able to sleep well
The dining area wasn't very clean. I couldn't find a clean table to eat at. The breakfast left much to be desired but I guess what do you expect for free. I've stayed at other Holiday Inn Express locations and they were much nicer.
Very close to the airport. The bathroom sink faucet was broken and water was not draining. The front desk gentleman said he will have maintenance look into it, but it was fixed not during our stay. The front desk individuals were very unprofessional and staring at my daughter when we tried to print our boarding passes at the computer opposite to the front desk.
Fantastic staff, quick and easy check in.
It was very noisy all night long. I did not sleep at all because of the noise. No fault of the hotel staff!
Everything seemed ok until we actually checked in our room. we didn't make a big deal about it since we were only staying one night and on our way St Louis. The room was horrible. it looked like there was water damage in the corner by the air conditioning unit. the hotel could stand to remodel and invest in new sheets. carpet was dingy as well. we didn't take showers in the bathroom. housekeeping decided that it wasn't important to take the trash out so the hallway stuck which attracted a gang of gnats. will never stay here again.
Incredibly courteous and professional staff from the front desk to the kitchen crew to the shuttle drivers !
There was excessive noise for a late weekday evening, and our door handle was broken. It frequently stuck to rubber and made entry difficult.
None
Good
Hotel needs updating badly. There was a door in our hallway on the 2nd floor that looked like someone had tried to break into the room. The pool had a lot of leaves in the bottom of it and pool toys floating around in it. Staff came out to restock pool towels but did not take care of leaves or toys. Refrigerator in room did not work and our food spoiled overnight. Room was clean and beds were comfortable.
Fantastic staff!
It was conveniently located to the airport
Located in Donelson, Holiday Inn Express Nashville Airport, an IHG Hotel is within a 15-minute drive of popular attractions such as Opry Mills and Grand Ole Opry. This 204-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay.
Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
At Holiday Inn Express Nashville Airport, an IHG Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle during limited hours. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and laundry facilities.
Convenient to airport Nice room Good shower Nice breakfast
We paid in full to Orbitz. Upon arrival they took our cards ( one for each room ) for incidentals but charged our cards like we never paid. They are not returning calls. It’s very frustrating, we filed fraudulent charges on our card. They canceled our card and it will take 7-10 business days to get new ones. Major inconvenience for nothing we did wrong
I asked to check into the hotel 45 mins early. I was told I couldn’t because it would hurt others feelings. However as I sat in the lobby I watched others get check in from another front desk representative. I went back up and was able to check in with the other rep. The bedding and furniture was clean but the carpet was disgusting. The bathroom door had no lock or inners to the handle. I was afraid to close the door. It appeared someone got stuck in there and they had to pry the door open. The actual door to the room was super heavy and hard to get open because it stuck. The USB plugs by the bed did not work so my phone did not charge while I was in the room which I did not realize until I unplugged it. I will never stay at this hotel or a same hotel in a different location as this hotel shows they do not care about their guests.
We apologize for your inconveniences during your stay and we will address them. Thank you for your business.
This has become our go-to hotel for Park and Fly. The hotel is nice, quiet, and we can conveniently park there and take the free shuttle to the airport. There is a small fee for the parking itself. They don't have continental breakfast that we've seen but they do have coffee. This hasn't been an issue for us since we usually leave so early. The shuttles run 24 hours so we haven't had any issues getting to or from the airport and the staff has always been extra friendly.
Thank you for your review and feedback. We greatly appreciate your business.
Caused us significant issues by canceling us the night imof before we arrived the night of our reservation in Nashville. Had to scramble to find anywhere to book for the night. Cost additional fees and more the night of in a terrible area outside of the the city.
We apologize for your inconvenience and we will address this issues listed in your review.
Any staff that I encountered were very friendly. I only stayed one night because the hotel is very convenient to the airport. The carpets are not clean-looking at all!
Thank you for your review and feedback. We appreciate your business.
You walked in and everything felt clean and serviced. Helpful front desk. Able to sleep well
We thank you for your rating and feedback. We appreciate your business and please visit us again soon.
The dining area wasn't very clean. I couldn't find a clean table to eat at. The breakfast left much to be desired but I guess what do you expect for free. I've stayed at other Holiday Inn Express locations and they were much nicer.
Thank you for your review and feedback. We will address the items listed in your review with the staff. We appreciate your continued patronage of IHG Hotels.
Very close to the airport. The bathroom sink faucet was broken and water was not draining. The front desk gentleman said he will have maintenance look into it, but it was fixed not during our stay. The front desk individuals were very unprofessional and staring at my daughter when we tried to print our boarding passes at the computer opposite to the front desk.
We apologize for your inconvenience during your stay with us. this is not our standard of service and it will be addressed. We thank you for your continued patronage of IHG Hotels.
Fantastic staff, quick and easy check in.
We appreciate your rating and feedback. Thank you for your business.
We apologize for your inconvenience. Thank you for your business.