Skip to main content
Beginning of main content

Recent guest reviews

This place was great, front desk was so helpful and polite! Only one complaint, I am a senior and the toilet was really low! But great place, great price!

Very nice and loved the pool. Very kid friendly. Will be booking again with this hotel.

Liked location. Difficult to get room temp ideal due to entire building seemed too warm. Very nice job on room service. Cleanest I have seen in years.

Bed were good. Breakfast wasn’t great. They were out of cups and both pitchers of milk so we had nothing for our cereal. Also out of butter and forks.

This hotel is undergoing renovations, which had a negative impact on our stay (two separate nights separated by several days). Issues: The gym was closed; the first floor corridor was packed with furniture and old carpet being removed; the breakfast was below standards for Country Inn and Suites (cold oatmeal both mornings, almost empty bread and pastry box); and the water pressure in the shower was so high it felt like a pressure washer (almost painful and a waste of water). On the positive side, the location is good, within an easy walking distance of the Cool Springs Mall and lots of dining options (although inexplicably the sidewalk ends at the hotel, maybe 100 feet from the mall parking lot, so the walk would not be safe for children).

Room needs a facelift. Clean but dated. I’m not sure what the issue is with Hotels and shower head height but they all are installed for 5-8 and under. What does it take to install it at 7ft to cover 99.9%!of the population. Simple fixes

the staff was friendly, easy check in upon arrival, good location.

Close to interstate, many restaurants nearby, near fuel

Close to everything . Also very close to my family which makes it convenient. We stay there all the time . It’s my home away from home . Also we enjoy the indoor pool which is clean .

Rooms weren’t clean. Trash left under bed and chairs from previous guests. Fitness center was disgusting... No towels or water. Paper dispenser empty. Dirt all over the floor

Great value, good location. Breakfast included. Would stay here again.

South Springs Drive Franklin TN

Room options

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 1 King Bed with Sofa bed, Accessible, Ground Floor

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Hotel highlights

  • Walking distance to CoolSprings Galleria
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

CoolSprings Galleria is a short stroll from Comfort Inn & Suites Nashville Franklin Cool Springs, and other popular attractions like The Factory are within a 10-minute drive. This 65-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.


Rooms

Comfort Inn & Suites Nashville Franklin Cool Springs's 65 individually decorated rooms provide microwaves, refrigerators, and coffee makers. 40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include free local calls, ironing boards, and desks.


Property features

Guests of Comfort Inn & Suites Nashville Franklin Cool Springs have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.

Guest reviews for Comfort Inn & Suites Nashville Franklin Cool Springs

Everyone (23) Couples (1) Family (6)
5
Everyone

By on Jul 14, 2020

Review comment responded on Jul 15, 2020

Thank you for taking the time to review your stay with us! We're so glad you not only visited but are thrilled that you enjoyed your time here. We hope to see you again soon!

5
Partner Couples

This place was great, front desk was so helpful and polite! Only one complaint, I am a senior and the toilet was really low! But great place, great price!

By on Jun 30, 2020

Review comment responded on Jul 1, 2020

Thank you for taking the time to review your stay with us. We're so glad you enjoyed our service and our prices! Thank you for sharing your concern with us. We will look into improving on that for our future guests. We hope to see you again soon!

5
Everyone

By on May 25, 2020

Review comment responded on May 27, 2020

Thank you for taking the time to review your stay with us. Wow! We're glad you enjoyed your stay and to know that we played a part in that, however small. We hope to see you again soon when you travel through!

5
Family with small children

Very nice and loved the pool. Very kid friendly. Will be booking again with this hotel.

By on Mar 19, 2020

Review comment responded on Mar 20, 2020

Thank you for taking the time your review your stay. Wow! Thank you for the great score. We're so glad we could provide you with a comfortable experience. We hope to host you again soon!

4
Family Family

Liked location. Difficult to get room temp ideal due to entire building seemed too warm. Very nice job on room service. Cleanest I have seen in years.

By on Dec 29, 2019

Review comment responded on Jan 2, 2020

Thank you for staying with us and telling us about your experience. We are delighted you enjoyed your brand new freshly cleaned room. We have a fantastic maid staff and thoroughly enjoy when their efforts are validated. Please come back soon, we truly appreciate your feedback.

4
Family with small children

Bed were good. Breakfast wasn’t great. They were out of cups and both pitchers of milk so we had nothing for our cereal. Also out of butter and forks.

By on Dec 8, 2019

Review comment responded on Dec 12, 2019

Thank you for responding to our survey. We are delighted you enjoyed our brand new comfy beds. I regret breakfast was not more satisfying and we did not replenish fast enough for you and apologize.We want you to enjoy a hearty breakfast with everything at your fingertips. We hope to impress you more and earn your trust in the near future and hope you'll consider a return visit. We appreciate you!

5
Everyone

By on Aug 26, 2019

4
Everyone

By on Aug 19, 2019

5
Everyone

By on Aug 17, 2019

3
Family

This hotel is undergoing renovations, which had a negative impact on our stay (two separate nights separated by several days). Issues: The gym was closed; the first floor corridor was packed with furniture and old carpet being removed; the breakfast was below standards for Country Inn and Suites (cold oatmeal both mornings, almost empty bread and pastry box); and the water pressure in the shower was so high it felt like a pressure washer (almost painful and a waste of water). On the positive side, the location is good, within an easy walking distance of the Cool Springs Mall and lots of dining options (although inexplicably the sidewalk ends at the hotel, maybe 100 feet from the mall parking lot, so the walk would not be safe for children).

By on Aug 13, 2019

Comfort Inn & Suites Nashville Franklin Cool Springs

7120 South Springs Drive, Franklin, TN 37067
url importing http://www.orbitz.com/Nashville-Hotels-Comfort-Inn-&-Suites-Nashville-Franklin-Cool-Springs.h280877-p2.Hotel-Reviews
There was an error importing /Nashville-Hotels-Comfort-Inn-&-Suites-Nashville-Franklin-Cool-Springs.h280877-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Nashville-Hotels-Comfort-Inn-&-Suites-Nashville-Franklin-Cool-Springs.h280877-p2.Hotel-Reviews