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Best Western Franklin Inn

2.5 out of 5.0
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and ...
  • Free parking
  • Outdoor pool

Recent guest reviews

Bedbugs. My ankles are covered in bedbug bites! No Pillows for the beds other than throw pillows. Treadmill was broken. Wouldn't wish this place on my worst enemy.

The first room assigned to me by staff had no sheets on the bed and the window was boarded up with plywood.

Paid for non smoking still smelled like smoke. Shower trim kit was broken and needed updated

Very quiet place to stay and convenient nice bed nice people

This is an older property that is being renovated and updated. We had one of the renovated rooms and it was very well done. Nice and quiet also.

This is a recently renovated old-style motel. Each room has a door leading outside to covered walkways (it isn’t a hotel with interior hallways). The renovation was well done, to a standard similar to a newer hotel. The beds are comfortable and the furnishings are modern. Our room had a huge Samsung flat screen TV. The complex is quite large, with several buildings. The lobby is located in a stand alone building. The breakfast was fine, but the breakfast area was too small for the size of the motel (crowded). The motel has a huge, modern playground area with a secure fence, so it should work well for families with small children. There was plenty of parking. The staff was friendly and helpful.

It was ok. Room was clean. It was what I would expect for the price.

Comfortable beds. Lots of noise outside of the room unfortunately.

Very nice motel with a good breakfast that is included.

Cons: the heating unit was extremely loud. If we turned the heat up, the noise kept me awake; if we turned it down, to reduce the amount of times the fan went off then we froze, there was also too much light coming in around the window. Not a value for the price. Pros: good breakfast, friendly staff, sink in the room.

The outside of the buildings looked a little sketchy but the lobby and rooms were good. The staff was awesome especially in the breakfast area. I would stay there again.

Front desk was great, room was clean, and comfy, will stay again if in area

Hotel is in a good location, right off the highway, and close to plenty of restaurants and grocery stores. The breakfast was the typical eggs and pancakes. Didn't look appealing, so I passed and went next door to Shoneys.....which also wasn't that appealing.

The room appeared clean & recently renovated, until a huge roach ran up the wall & then flew across the room as we were watching tv & getting ready for bed!!!

No complaints. Just passing through and stayed overnight. Everything was fine. Would stay here again.

nice place to stay. close and convenient could have had a better breakfast otherwise fine.

1308 Murfreesboro Rd Franklin TN

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Goofballs Family Fun Center, Best Western Franklin Inn is within a few miles (5 km) of Fort Granger Park. This 132-room motel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free hot/cold buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and 42-inch a TV with cable channels. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.


Property features

Guests staying at Best Western Franklin Inn enjoy an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Smoking, Refrigerator

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Smoking, Refrigerator

King 1 | Sleeps 2

Guest reviews for Best Western Franklin Inn

Everyone (8) Couples (2) Family (6)
1
Business Business Travelers

Bedbugs. My ankles are covered in bedbug bites! No Pillows for the beds other than throw pillows. Treadmill was broken. Wouldn't wish this place on my worst enemy.

By on Aug 14, 2019

2
Families

The first room assigned to me by staff had no sheets on the bed and the window was boarded up with plywood.

By on Jul 30, 2019

Review comment responded on Aug 8, 2019

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2
Partner Couples

Paid for non smoking still smelled like smoke. Shower trim kit was broken and needed updated

By on Jul 28, 2019

Review comment responded on Jul 28, 2019

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Friends

Very quiet place to stay and convenient nice bed nice people

By on Jun 10, 2019

Review comment responded on Jun 11, 2019

Thank you for taking the time to tell us about your experience at Best Western Franklin. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western Franklin, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4
Everyone

By on May 30, 2019

Review comment responded on Jun 1, 2019

Thank you for taking the time to tell us about your experience at Best Western Franklin. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western Franklin, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future

4
Partner Couples Families

This is an older property that is being renovated and updated. We had one of the renovated rooms and it was very well done. Nice and quiet also.

By on May 18, 2019

Review comment responded on May 18, 2019

Thank you for taking the time to tell us about your experience at Best Western Franklin. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western Franklin, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4
Families

This is a recently renovated old-style motel. Each room has a door leading outside to covered walkways (it isn’t a hotel with interior hallways). The renovation was well done, to a standard similar to a newer hotel. The beds are comfortable and the furnishings are modern. Our room had a huge Samsung flat screen TV. The complex is quite large, with several buildings. The lobby is located in a stand alone building. The breakfast was fine, but the breakfast area was too small for the size of the motel (crowded). The motel has a huge, modern playground area with a secure fence, so it should work well for families with small children. There was plenty of parking. The staff was friendly and helpful.

By on Apr 20, 2019

Review comment responded on May 1, 2019

Thank you for taking the time to tell us about your experience at Best Western Franklin. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western Franklin, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4
Families

It was ok. Room was clean. It was what I would expect for the price.

By , from Seattle on Apr 18, 2019

Review comment responded on Apr 18, 2019

Thank you for taking the time to tell us about your experience at Best Western Franklin. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western Franklin, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4
Families

Comfortable beds. Lots of noise outside of the room unfortunately.

By on Mar 31, 2019

Review comment responded on Apr 4, 2019

Thank you for taking the time to tell us about your experience at Best Western Franklin. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western Franklin, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

5
Families

Very nice motel with a good breakfast that is included.

By on Mar 16, 2019

Review comment responded on Apr 4, 2019

Thank you for taking the time to tell us about your experience at Best Western Franklin. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western Franklin, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.