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Recent guest reviews

It was clean, parking outside & close to downtown. Staff super friendly

We really enjoyed our stay here. Nice comfy bed, nice shower and daily maid service without having to beg for it. The breakfast was delicious also !

Good, clean, and cheap stay. Main complaint would be the bed and pillows were not very comfortable. Also very easy to hear noises from other rooms and outside. Room is updated though. Decent for a one night stay but wouldnt want to sleep longer there.

clean, good breakfast! Excellent value!!

I was having surgery at the BJI which is right around the corner and it was very convenient to stay at this Best Western

Price was only avg for what it offers. Crawling with drug dealer type clientele. Major renovations, including hope-you-had-enough-sleep-because-you-can’t-sleep-through-THIS drilling, sawing, contractors shouting, etc at 8:30AM. People listing this as 4/5 stars are flat lying, regardless of construction or not

The property was up to standard, which is what we used to expect in motels/hotels. The breakfast was not the greatest event of the decade, but it was there. Staff were efficient and treated customers well enough.

Very clean room with nice king size comfortable bed.

All around good

Dust bunnies on ceiling. Maid shut off air conditioner, so room was uncomfortable when we returned. Coffee maker not working. Breakfast room opened late on day of departure, so incurred extra expense and delay to stop at restaurant. TWICE BITTEN BY SPIDERS AT NIGHT. Still have sores.

Quiet-close to everything- pool

“Mimi,” with the long grey hair, was phenomenal in every aspect of running the place!

empty paint cans around the property. They look to be in a state of stalled out repair. several full trash bins in the parking lot. I was past the deadline to cancel so we went ahead a took the room. Amenities in the room were lacking. Television service appeared to be sub standard. Would NOT ever stay here again.

Room was very small, butp leasantly surprised with firmness of mattress and huge TV.

Friendly staff. Nice breakfast offering

Everything was great and above expectations except the internet. The WiFi was probably the worst I've experienced in a decade. It's time for the owners to spend the money to upgrade this; it's unusable for anyone traveling on business. (I used my cell phone for internet the entire week I was there.)

Very helpful desk clerk

The staff was very friendly and responsive to our needs. Breakfast was excellent and plentiful with many choices.

Murfreesboro Rd Franklin TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Fitness center

Within a short walk of Saint Thomas Medical Partners, Best Western Franklin Inn is within a mile (2 km) of SOAR Adventure Tower. This 132-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Dining

For your convenience, a continental breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 42-inch TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Refrigerators, coffee makers, and free local calls are other standard amenities.


Property features

Guests staying at Best Western Franklin Inn enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Smoking, Refrigerator

1 King Bed | Sleeps 2

Guest reviews for Best Western Franklin Inn

Everyone (15) Couples (13) Family (16)
5
Friends

It was clean, parking outside & close to downtown. Staff super friendly

By on Feb 13, 2023

Review comment responded on Feb 13, 2023

Thank you for the wonderful review! We are so happy to see you had a great experience at Best Western Franklin, we hope to have you back again soon! Thanks for staying with us and have a great day.

5
Partner Couples

We really enjoyed our stay here. Nice comfy bed, nice shower and daily maid service without having to beg for it. The breakfast was delicious also !

By , from euless on Dec 20, 2022

Review comment responded on Dec 20, 2022

Thank you for the wonderful review! We are so happy to see you had a great experience at Best Western Franklin, we hope to have you back again soon! Thanks for staying with us and have a great day.

4
Partner Couples

Good, clean, and cheap stay. Main complaint would be the bed and pillows were not very comfortable. Also very easy to hear noises from other rooms and outside. Room is updated though. Decent for a one night stay but wouldnt want to sleep longer there.

By on Nov 27, 2022

Review comment responded on Nov 27, 2022

We appreciate your feedback on your recent stay with us. I am sorry to hear that we failed to exceed your expectations, but I can assure you we take all guest reviews very seriously as it is the best tool, we have to continually improve the overall guest experience.

5
Partner Couples

clean, good breakfast! Excellent value!!

By on Nov 12, 2022

Review comment responded on Nov 12, 2022

Thank you for the wonderful review! We are so happy to see you had a great experience at Western Franklin, we hope to have you back again soon! Thanks for staying with us and have a great day.

3
Everyone

By on Oct 31, 2022

5
Family

I was having surgery at the BJI which is right around the corner and it was very convenient to stay at this Best Western

By on Sep 8, 2022

Review comment responded on Sep 9, 2022

Thank you for staying with us and taking time to review.

2
Everyone

Price was only avg for what it offers. Crawling with drug dealer type clientele. Major renovations, including hope-you-had-enough-sleep-because-you-can’t-sleep-through-THIS drilling, sawing, contractors shouting, etc at 8:30AM. People listing this as 4/5 stars are flat lying, regardless of construction or not

By on Aug 29, 2022

Review comment responded on Aug 30, 2022

We are sorry you did not have a good stay with us. We strive to have our guest enjoy. We will look into issues with clientele However we do have multiple cameras on property and if we see anyone, we do take care of the issues

4
Partner Couples

The property was up to standard, which is what we used to expect in motels/hotels. The breakfast was not the greatest event of the decade, but it was there. Staff were efficient and treated customers well enough.

By , from Hilo on Aug 17, 2022

Review comment responded on Aug 19, 2022

Thank you for completing the survey regarding your recent stay at our property.

5
Partner Couples

Very clean room with nice king size comfortable bed.

By on Aug 16, 2022

Review comment responded on Aug 19, 2022

Thank you for completing the survey regarding your recent stay at our property.

4
Partner Couples

All around good

By on Jul 27, 2022

Review comment responded on Jul 28, 2022

Thank you for completing the survey regarding your recent stay at our property.

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