After threatening to call the police on me the time before when I actually did have a reservation under different name, then booking a second one hastily at their insistence, I supposedly was able to get the 2nd reso switched to a different night the following week. So I reluctantly booked a room for the night prior as well so I could stay at same place for 2 nights in a row. After mentioning my reservation upon check in and having them acknowledge it, they REFUSED to honor the reservation after all. But I was not notified until I tried to go back into the room later that much. Even though I showed where the reservation was changed on Orbitz and gave info and Orbitz even called, THEY STILL PUT ME OUT ON THE STREET WITH NO KIND OF REMORSE OR SHAME. I did not mention that I was staying there due to an unsafe housing situation or details, but I did say I had no where else to go. I had already slept in my car once that week, so thank god for Orbitz. They finally agreed to put me in another hotel. It was even crummier than this hotel, but at least they accommodated and weren’t jerks upon check in. Never stay here.
Great price and location. Clean and convenient. However, they wouldn’t give us a spare blanket and we almost got frostbite.
Located 1.7 mi (2.7 km) from Radnor Lake State Park, Brentwood Studio Plus is within a 10-minute drive of CoolSprings Galleria. This 72-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:00 AM.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Other amenities include kitchens, refrigerators, and microwaves. Weekly housekeeping is available.
Guests staying at Brentwood Studio Plus enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. You can take advantage of free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a vending machine and barbecue grills.
After threatening to call the police on me the time before when I actually did have a reservation under different name, then booking a second one hastily at their insistence, I supposedly was able to get the 2nd reso switched to a different night the following week. So I reluctantly booked a room for the night prior as well so I could stay at same place for 2 nights in a row. After mentioning my reservation upon check in and having them acknowledge it, they REFUSED to honor the reservation after all. But I was not notified until I tried to go back into the room later that much. Even though I showed where the reservation was changed on Orbitz and gave info and Orbitz even called, THEY STILL PUT ME OUT ON THE STREET WITH NO KIND OF REMORSE OR SHAME. I did not mention that I was staying there due to an unsafe housing situation or details, but I did say I had no where else to go. I had already slept in my car once that week, so thank god for Orbitz. They finally agreed to put me in another hotel. It was even crummier than this hotel, but at least they accommodated and weren’t jerks upon check in. Never stay here.
Great price and location. Clean and convenient. However, they wouldn’t give us a spare blanket and we almost got frostbite.
Thank you for your valuable feedback. We've taken note of your concern and will ensure better provisions for our guests in the future.
We are deeply sorry for the distressing experience you had during your stay.