It is close to the napa wineries. Very wel maintained hotel
The hotel was clean, service friendly, beds Very Comfortable…. But there was an 18 year old birthday party in the conference room- and the MUSIC was so loud. No one could sleep. Other than that- it was good! Convenient location.
I really enjoyed my stay at this hotel. Everything was impeccable, the staff were extremely nice. The area around the hotel was beautiful and close to everything. The room was clean, the bathroom was large, and the beds were comfortable. It was modern and new. The breakfast was good and offered many options for everyone. Would definitely recommend this property.
It was close to all stores, cinemas and restaurants
The room was generally not equipped... weren't enough towels, had to ask for a blow dryer; ran out of toilet paper and no extra anywhere. Not sure the sheets were changed on the sofa bed as we found a pair of shorts left behind from a prior guest. Free breakfast is a nice touch. Outdoor fireplace is nice.
Coronavirus makes everything strange but it’s a clean hotel and the pool is actually open.
The dog next door barked all night off and on. The sliding door was next to IMPOSSIBLE to open. The A/C didn’t work. The room was sooo warm and then the slider didn’t work. Pretty uncomfortable.
Great location. Great staff. Clean and well appointed.
My room was never properly cleaned. I reported this situation four times and all I got was a response saying "sorry we didn't make our beds, we were understaffed but we've notified our managers so this doesn't happen again" not even the intention to make it up. So even though the hotel was ok in terms of being modern and spacious, I had a bad experience. There's also a woman who works in the mornings in the front desk who was the rudest receptionist I've ever met, she really shouldn't work in a hotel with that attitude.
Great location. Comfortable beds. Good air conditioning. I was annoyed that I was not served wine at the free wine tasting because I came at 6:00. I just checked in and it was from 5:00-6:00. Just saying I was annoyed.
They required an additional $50 debit card charge at check in for "incidentals" - there were NO room charges made. To date, the credit to my card I was assured would show up is still outstanding.
Everything fine🤗 Bathroom door was tricky Dresser space needed
I love their free breakfast, and I love that they have spacious rooms, refrigerator, close to the best napa wineries and electric car charging stations.. there is also a lot of restaurants close by.. the only thing is, the people staying on top of our room are very loud I did not sleep the first night because it was so noisy u til 1 am.. not sure if the walls , ceilings are too thin and noises come thru the walls/ ceilings easily.. overall I would stay in this hotel again.. they also have free wine tasting in the afternoon .. the staff are all nice and polite.. thank you
Great newer property, quiet, clean comfortable. The breakfast was the only thing not perfect, but it is no more or less than you would expect from a chain. Staff was very friendly and helpful.
Comfortable and close to many areas to visit wineries.
Hampton Inn & Suites Napa is a short stroll from Napa Valley College and Napa River. This 3-star hotel welcomes guests with 115 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.
Guests can expect free WiFi and wired Internet, along with 40-inch flat-screen TVs and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, coffee makers, and free weekday newspapers are also standard.
Built in 2016, the brand new Hampton Inn & Suites Napa offers an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
It is close to the napa wineries. Very wel maintained hotel
The hotel was clean, service friendly, beds Very Comfortable…. But there was an 18 year old birthday party in the conference room- and the MUSIC was so loud. No one could sleep. Other than that- it was good! Convenient location.
Rachel, Thank you for your wonderful feedback. We are happy to hear our hotel was clean, beds were comfortable and our friendly staff. There was an event, and music was completely off by 10pm per county noise ordinance. We do keep noise levels down during events, and have staff on hand 24/7 if any issues. We do hope you will return in the future.
I really enjoyed my stay at this hotel. Everything was impeccable, the staff were extremely nice. The area around the hotel was beautiful and close to everything. The room was clean, the bathroom was large, and the beds were comfortable. It was modern and new. The breakfast was good and offered many options for everyone. Would definitely recommend this property.
Thank you for taking the time to review the Hampton Inn & Suites Napa! We appreciate your kind words and hope to get the opportunity to host you again in the future. Cheers!
Hello Anonymous, Thank you for taking the time to review our hotel. We are very pleased to hear that we were able to make your stay a lot more enjoyable through our staff and services. If there was anything we could have also done better please let us know. We look forward to seeing you again in your next trip to Napa Valley. Sincerely, Amber Aoki -Front Desk Supervisor
It was close to all stores, cinemas and restaurants
Hello Anonymous, Thank you for taking the time to review our hotel. We are very pleased to hear that we were able to make your stay a lot more enjoyable through our staff and services. If there was anything we could have also done better please let us know. We look forward to seeing you again in your next trip to Napa Valley. Sincerely, Amber Aoki -Front Desk Supervisor
The room was generally not equipped... weren't enough towels, had to ask for a blow dryer; ran out of toilet paper and no extra anywhere. Not sure the sheets were changed on the sofa bed as we found a pair of shorts left behind from a prior guest. Free breakfast is a nice touch. Outdoor fireplace is nice.
Hello Anonymous, Thank you so much for taking the time to complete our survey regarding the experiences you’ve had during your past stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect from the Hampton Inn & Suites Napa. I assure you that your comments regarding the room and not having enough items in the rooms to the appropriate staff members. We value and appreciate your honest and constructive feedback. We do hope you will reconsider on staying with us again in the future as we work on the items you have mentioned above. Sincerely, Amber Aoki - Front Desk Supervisor
Coronavirus makes everything strange but it’s a clean hotel and the pool is actually open.
Hello Anonymous, Thank you for taking the time to review our hotel. We are very pleased to hear that we were able to make your stay a lot more enjoyable through our staff and services. If there was anything we could have also done better please let us know. We look forward to seeing you again in your next trip to Napa Valley. Sincerely, Amber Aoki -Front Desk Supervisor
The dog next door barked all night off and on. The sliding door was next to IMPOSSIBLE to open. The A/C didn’t work. The room was sooo warm and then the slider didn’t work. Pretty uncomfortable.
Hello Heather, Thank you so much for taking the time to complete our survey regarding the experiences you’ve had during your past stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. Please allow me to express my sincere apologies. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect from the Hampton Inn & Suites Napa. We value and appreciate your honest and constructive feedback. I assure you your remarks about the balcony door, HVAC issues, and the noise complaint are unacceptable and have been shared with the appropriate staff member. We do hope you will reconsider on staying with us again in the future as we work on the items you have mentioned above. Should you have any questions or require additional assistance please feel free to contact me at your convenience. Sincerely, Amber Aoki - Front Desk Supervisor
Anonymous, Thank you for taking the time to review our hotel. We are very pleased to hear that we were able to make your stay a lot more enjoyable through our staff and services. If there was anything we could have also done better please let us know. We look forward to seeing you again in your next trip to Napa Valley. Sincerely, Amber Aoki -Front Desk Supervisor
Great location. Great staff. Clean and well appointed.
Hello Anonymous, Thank you for taking the time to review our hotel. We're pleased to hear that you enjoyed your stay here at the Hampton Inn & Suites Napa! We look forward to hosting you again in your next trip to Napa. Thank you, Amber Aoki - Front Desk Supervisor
Shirley, Thank you for taking the time to review our hotel. We appreciate the wonderful feedback!