It was close to all stores, cinemas and restaurants
The room was generally not equipped... weren't enough towels, had to ask for a blow dryer; ran out of toilet paper and no extra anywhere. Not sure the sheets were changed on the sofa bed as we found a pair of shorts left behind from a prior guest. Free breakfast is a nice touch. Outdoor fireplace is nice.
Coronavirus makes everything strange but it’s a clean hotel and the pool is actually open.
The dog next door barked all night off and on. The sliding door was next to IMPOSSIBLE to open. The A/C didn’t work. The room was sooo warm and then the slider didn’t work. Pretty uncomfortable.
Great location. Great staff. Clean and well appointed.
My room was never properly cleaned. I reported this situation four times and all I got was a response saying "sorry we didn't make our beds, we were understaffed but we've notified our managers so this doesn't happen again" not even the intention to make it up. So even though the hotel was ok in terms of being modern and spacious, I had a bad experience. There's also a woman who works in the mornings in the front desk who was the rudest receptionist I've ever met, she really shouldn't work in a hotel with that attitude.
Great location. Comfortable beds. Good air conditioning. I was annoyed that I was not served wine at the free wine tasting because I came at 6:00. I just checked in and it was from 5:00-6:00. Just saying I was annoyed.
They required an additional $50 debit card charge at check in for "incidentals" - there were NO room charges made. To date, the credit to my card I was assured would show up is still outstanding.
Everything fine🤗 Bathroom door was tricky Dresser space needed
I love their free breakfast, and I love that they have spacious rooms, refrigerator, close to the best napa wineries and electric car charging stations.. there is also a lot of restaurants close by.. the only thing is, the people staying on top of our room are very loud I did not sleep the first night because it was so noisy u til 1 am.. not sure if the walls , ceilings are too thin and noises come thru the walls/ ceilings easily.. overall I would stay in this hotel again.. they also have free wine tasting in the afternoon .. the staff are all nice and polite.. thank you
Great newer property, quiet, clean comfortable. The breakfast was the only thing not perfect, but it is no more or less than you would expect from a chain. Staff was very friendly and helpful.
Comfortable and close to many areas to visit wineries.
Best hotel I have ever stayed................,,,,,,,
Convenient location. Close to main roads. Walking distance to the movie theater - good to spend time in the evening after wine tasting tours.
First time we stayed at a Hampton Inn and was pleasantly surprised at the facility. Friendly, helpful staff and nice breakfast.
Great location, a variety of amenities and ample breakfast.
Hampton Inn & Suites Napa places you within 2 miles (3 km) of popular sights like Napa Valley Wine Train and Uptown Theater. This 3-star hotel welcomes guests with 115 rooms and conveniences like free in-room WiFi, free self parking, and a fitness center.
Start your day off right with a free breakfast, offered each morning from 6:30 AM to 9:30 AM.
All of Hampton Inn & Suites Napa's 115 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. 40-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, laptop-compatible safes, and ironing boards are other standard amenities.
Renovated in 2016, Hampton Inn & Suites Napa offers a fitness center, free WiFi in public areas, and a meeting room. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
It was close to all stores, cinemas and restaurants
The room was generally not equipped... weren't enough towels, had to ask for a blow dryer; ran out of toilet paper and no extra anywhere. Not sure the sheets were changed on the sofa bed as we found a pair of shorts left behind from a prior guest. Free breakfast is a nice touch. Outdoor fireplace is nice.
Hello Anonymous, Thank you so much for taking the time to complete our survey regarding the experiences you’ve had during your past stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect from the Hampton Inn & Suites Napa. I assure you that your comments regarding the room and not having enough items in the rooms to the appropriate staff members. We value and appreciate your honest and constructive feedback. We do hope you will reconsider on staying with us again in the future as we work on the items you have mentioned above. Sincerely, Amber Aoki - Front Desk Supervisor
Coronavirus makes everything strange but it’s a clean hotel and the pool is actually open.
Hello Anonymous, Thank you for taking the time to review our hotel. We are very pleased to hear that we were able to make your stay a lot more enjoyable through our staff and services. If there was anything we could have also done better please let us know. We look forward to seeing you again in your next trip to Napa Valley. Sincerely, Amber Aoki -Front Desk Supervisor
The dog next door barked all night off and on. The sliding door was next to IMPOSSIBLE to open. The A/C didn’t work. The room was sooo warm and then the slider didn’t work. Pretty uncomfortable.
Hello Heather, Thank you so much for taking the time to complete our survey regarding the experiences you’ve had during your past stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. Please allow me to express my sincere apologies. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect from the Hampton Inn & Suites Napa. We value and appreciate your honest and constructive feedback. I assure you your remarks about the balcony door, HVAC issues, and the noise complaint are unacceptable and have been shared with the appropriate staff member. We do hope you will reconsider on staying with us again in the future as we work on the items you have mentioned above. Should you have any questions or require additional assistance please feel free to contact me at your convenience. Sincerely, Amber Aoki - Front Desk Supervisor
Anonymous, Thank you for taking the time to review our hotel. We are very pleased to hear that we were able to make your stay a lot more enjoyable through our staff and services. If there was anything we could have also done better please let us know. We look forward to seeing you again in your next trip to Napa Valley. Sincerely, Amber Aoki -Front Desk Supervisor
Great location. Great staff. Clean and well appointed.
Hello Anonymous, Thank you for taking the time to review our hotel. We're pleased to hear that you enjoyed your stay here at the Hampton Inn & Suites Napa! We look forward to hosting you again in your next trip to Napa. Thank you, Amber Aoki - Front Desk Supervisor
My room was never properly cleaned. I reported this situation four times and all I got was a response saying "sorry we didn't make our beds, we were understaffed but we've notified our managers so this doesn't happen again" not even the intention to make it up. So even though the hotel was ok in terms of being modern and spacious, I had a bad experience. There's also a woman who works in the mornings in the front desk who was the rudest receptionist I've ever met, she really shouldn't work in a hotel with that attitude.
Hello, thank you for your review. It seems we have fell short during your stay and I sincerely apologize. I have shared your feedback to the correct departments as this is a learning experience all around. We do hope to get another chance to show you our true Hamptonality service! Best,
Great location. Comfortable beds. Good air conditioning. I was annoyed that I was not served wine at the free wine tasting because I came at 6:00. I just checked in and it was from 5:00-6:00. Just saying I was annoyed.
PurpleKey, Thank you for taking the time to reviewing our hotel. We are glad to hear that you enjoyed our modern and comfortable room. However, I'm very sorry we were not able to serve you wine at our complementary wine tasting, I will ensure that I talk to my staff about this issue. We hope to see you in your next trip to Napa Valley. Sincerely, Amber - Front Desk Supervisor
Anonymous, Thank you for taking the time to review our hotel. We appreciate the great feedback. Hope to see you again in the future. Rebecca-Assistant General Manager
Anonymous, Thank you for taking the time to review our hotel, Hampton Inn & Suites, Napa. We appreciate the great score and hope to see you again in the future. Regards, Rebecca-Assistant General Manager
Hello Anonymous, Thank you for taking the time to review our hotel. We are very pleased to hear that we were able to make your stay a lot more enjoyable through our staff and services. If there was anything we could have also done better please let us know. We look forward to seeing you again in your next trip to Napa Valley. Sincerely, Amber Aoki -Front Desk Supervisor