Sahara Star5.0 out of 5.0
Recent guest reviews
Excellent Hospitality!!! Good business facilities, courteous and helpful staff. Prompt service, well organised. Excellent location - close to both the domestic and international airports. Lovely food. Would love to come again.
As always my stay at this hotel was very pleasant. I am always happy with the type of food , services & hospitality they provide. Special thanks to all the reservation managers,catering people, the chef who always take care of the food they provide to me.They are always ready to provide the best services & help everybody. Thanks again all!!!!!
I was very disappointed with the lack professionalism and subsequent uncomfortable experience of the front desk staff. No car upon arrival: Though confirmed via email, there was no car awaiting us at the airport, after several attempts to call all numbers provided, we ordered an independent taxi. The waiting and resolution of which added an hour to our journey. Arrival not on file and rude mannered front desk service: Upon arrival around 2AM, there was no record of our booking. Though I tried to show the staff my email confirmation, he refused to accept the validity of my case and worse yet, kept raising his voice to an offensive manner. Though tired and unimpressed, rather than engage the irrational anger, I requested to see a manager. This was met with more anger. Given the hour, we finally booked a room under the demand that we send the email confirmation immediately. Noting it is now nearly 4AM in the morning. Rather than letting me sleep, knowing that I've been traveling for nearly 24 hours and letting me send it at my leisure in the morning - Given I'm a paying customer at this hotel and customer service should come first. While I ensured the email was sent before resting, no one had looked at the note by check out the next morning. Only redeeming note, is that the female managers, whom we were able to speak with the following morning were very understanding and promised to address the situation. That said, I looked at these reviews before booking. Had I seen that staff we intimidating to women, I would have booked elsewhere. And I will not be returning.
Hotel staff is very polite and suppportive . They are always there to help everyone specially: Sarfaraz (front desk : day shift) , ashwini (front desk : night shift ) It’s always pleasure to work with them and will look forward to work with them . Thanks sarfaraz bhai and ashwini!! 😀😃✌🏻✌🏻
Was at earth plate with my family. We loved everything about Earth plate. Good food, great service. Amazing people. Special thanks to Ms. Guadalupe for ensuring that our table was booked. She also offered us a complimentary cake. My mom was super happy. Thank you Sahara Star
Recently visited Namak Indian Restaurant at Sahara Star , the restaurant was packed and I wanted to have a one table of 12 guests. Since, it was available on other section in restaurants so we all left as we wanted inside the Restaurant. But manager over there requested and did his best but my family wanted a long table close to live kitchen so we all left and went to Taj Santa Cruz. After a while when we we were dinning in Tikri Restaurant, A guy came with a bouquet and a cake on our table , oh my God it took my heart away . He said he came from Hotel Sahara Star and since we left from there and didn't have food there so Restaurant Manager has sent a bouquet and cake since it was a special day and it was Birthday of my Mama. I immediately called up Mr.Ravi Namak Manager who did such a great and made a feel so special . This says a lot about Sahara Star Hospitality. I went to Namak very next day and had dinner with my family and our table request was taken care. I had such a lovely single Malts with Fabulous food of Namak. Thank you once again to Ravi & entire Sahara Star team.....
The Sahara Star hotel is so well designed it is definitely a 5 star hotel .The staff were so kind and friendly , they couldn't do enough to make my stay a great experience. The room we stayed in had its own balcony with a great view . The room was well maintained and spotless. All the public areas were also well maintained and clean .I posted many pictures of the Sahara Star hotel on social media to my family and friends back home and they were impressed .I would hve no hesitation in recommending this great hotel to anyone. I have truly had a great experience. Carlton Beame
My name is CA Hirak Bhansali. Recently I was in Mumbai for business meeting n I stayed at Sahara star. Stay was made comfortable with extra ordinary warm hospitality by Akshitaa Agnihotri guest relation officer. Another person who showed warm hospitality by Jyotindra at multi cuisine restaurant. Akshitaa Agnihotri as guest relation officer was just fabulous. She walked extra mile to ensure I feel privileged as one of guest n made me felt comfortable. 👍👍👍 overall good n warm hospitality by team Sahara. I would like to thank whole Sahara team n especially both Akshitaa Agnihotri n jyotindra for walking extra mile in terms of warm hospitality.Will again stay at Sahara star property again. Regards from CA Hirak Bhansali
i found this as one of the best place to stay... Cooperative staff and most important miss Akshitta Agnihotri very cooperative and friendly to assit...thank you.... Beautiful room and best part balcony...so calm and pleasant to stay with lovely interiors and lagoon view
Worst business hotel ever experienced , even the staff ignores the calls from room and no courtesy by senior staff also UPTO duty manager , after 90 minutes of repeated calls and reminder we had to go to lobby at 11 pm to get the things done
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 2708 reviews