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Hyatt Regency Montreal

4.0 out of 5.0

Recent guest reviews

love the staff ! Great location , easy parking Will be back !!

First of all, it was my mistake because I picked the wrong option of room, thinking they were all modern like the purple/blue rug room in most of the pictures. Looking back at the option on site, there were no pictures of the room for the option King Bed, City View that I chose. Apparently the 16th+ floors are the rooms that are newly renovated, but I was unaware when I was booking because I assumed I was booking the modern room. I was looking for something nice for a romantic getaway and I always thought the Hyatt had a good reputation of quality. The room looked outdated, so we were disappointed because we assumed it was the modern rooms that was depicted throughout the site and even in the email confirmation. We were on the 13th floor. In the out dating looking room, the last guest FILLED the drawers with leftovers which we discovered after taking a nap, so the room wasn't cleaned properly. The staff was really accommodating, when I asked if we could get another room because the smell was making me and my gf nauseous. We went to dinner and came back, and they could only move us to a room with 2 doubles, so that was disappointing but understandable due to the busy weekend. So for a romantic getaway, going from a king bed to a double, is just another disappointment. The location was great, however we just assumed the rooms looked like the pictures depicted in the confirmation email, but we were wrong...

Very nice hotel in the heart of Montreal. Breakfast was included this time.

The room was dirty and smelly. It's worn and needs renovation.

it was a pleasant experience. from the moment we checked in. The staff were cordial and knowledgeable,

The stay was great but they did not have the 2 queen room I had reserved. We had to get a king with a cot. We managed but this was not ideal and not what we had reserved.

I enjoyed the stay in Montreal despite the snowy weather. The hotel was easy access to the places I wanted to visit.

Was in Montréal for a Canadiens Game. This hotel was walking distance, under a mile to pretty much everything, Old Montréal, Latin Quarter and other of course the Bell Centre. Nice mall attached to hotel, just an elevator ride away. The pool was very nice, the gym facilities were above average, the after workout spa was of the chain! Wet and dry saunas.

Bed very uncomfortable and room was tired (cracks in ceiling, old finishes). It was expensive, so I expected a little more luxury. You pay for the location, I guess.

This was nice hotel but the rooms were on the smaller side. We were in a double bed room.

We had a great stay , did have to move rooms due to loud music being preformed at the arts center till 1:30 AM , no fault of the staff, they made us aware of the music every night. was a shame because we loved the view of first room . Second room was quiet but not much of a view. Walking distance to old city, subway east access mall connected to lower level !

The online photos are a bit misleading. The rooms are smaller and well worn, despite what appear to be a recent refresh. The breakfast each morning was nice, at the Regency Club, but it seemed tacky that they charge extra for cheap wine in the club in the evenings (at the Ritz, we are used to an open bar). Overall, we will stay elsewhere when we return.

Definitely one of the best locations to stay in Montreal. The area is vibrant and full of activities and places to hang out and spend some good time. Hotel is connected to the place de arts center and ultimately to the subway transportation. Very lovely and professional staff.

Great location, not so great with amenities in room. bedding was not necessarily clean. Had to ask for additional towels as well as toiletries

The hotel is quite centrally located. It is in a mall on Rene Levesque, easy to navigate and close to most tourist spots. Vieux Montreal is a few minutes walk, St. Denis is just a couple blocks away. The MCA is just north of the hotel... My room was decently sized, very comfy and kept clean all through my stay of 4 days. The pool was also great, with a nice large desk to hang about at. It overlooks Rue St. Catherine where something's always going on. The staff was friendly and very good with getting through people always lined up at the front desk. I'd choose to stay here mainly because of its location.

Great rooms, great location, great hotel in Montreal

Montreal is always lovely! This hotel was located near everything downtown and the metro is across the street. Hotel is on top of the underground mall and life that is montreal underground. Food hall of mall is attached to hotel, so perfect!

I bought a last minute reservation at the Hyatt as a Christmas present to my fiancee for the weekend after Christmas. It was well under $100, mostly due to the fact that most people are probably tapped out at that point of the year and the hotels need to fill the rooms. Parking was free at the Place Desjardins. The bartenders were very chatty, but not annoying.

Hotel location was perfect. We had a great time in a beautiful city. The hotel was close to anything you need. If the weather is nice easily can walk. If it is to cold a short cab or train stop away.

Very clean with all the necessary amenities. Great value and close to everything

Room options

Guest Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 2 Double Beds (Club Access)

Full 2 | Sleeps 4

Room, 1 King Bed (Club Access)

King 1 | Sleeps 3

Room, 1 King Bed, City View

King 1 | Sleeps 4

Guest reviews for Hyatt Regency Montreal

Everyone (10) Business (11) Couples (28) Students (1) Family (9) Other (22) Friends (17)
5

labor day weekend - montreal

Everyone

love the staff ! Great location , easy parking Will be back !!

By , from New York NY on Sep 6, 2017

Review comment responded on Sep 8, 2017

Dear Beata, Thank you very much for taking the time to share your great comment and rating regarding your recent stay at our Hotel, Hyatt Regency Montreal. We are very pleased to read that you had an enjoyable stay, and that you especially liked our central location as well as the professionalism of our team! We look forward to welcoming you back again on your next visit to Montreal. Thanks again for your feedback. Best regards, Carole C. Marketing manager

2

disappointing but good location.

Couples

First of all, it was my mistake because I picked the wrong option of room, thinking they were all modern like the purple/blue rug room in most of the pictures. Looking back at the option on site, there were no pictures of the room for the option King Bed, City View that I chose. Apparently the 16th+ floors are the rooms that are newly renovated, but I was unaware when I was booking because I assumed I was booking the modern room. I was looking for something nice for a romantic getaway and I always thought the Hyatt had a good reputation of quality. The room looked outdated, so we were disappointed because we assumed it was the modern rooms that was depicted throughout the site and even in the email confirmation. We were on the 13th floor. In the out dating looking room, the last guest FILLED the drawers with leftovers which we discovered after taking a nap, so the room wasn't cleaned properly. The staff was really accommodating, when I asked if we could get another room because the smell was making me and my gf nauseous. We went to dinner and came back, and they could only move us to a room with 2 doubles, so that was disappointing but understandable due to the busy weekend. So for a romantic getaway, going from a king bed to a double, is just another disappointment. The location was great, however we just assumed the rooms looked like the pictures depicted in the confirmation email, but we were wrong...

By , from Boston, MA on Sep 5, 2017

Review comment responded on Sep 8, 2017

Dear R, Thank you very much for taking the time to share your impressions following your recent stay at Hyatt Regency Montreal. We are very sorry to read that you were disappointed with the state of your room and that you expected to have one of our newly renovated one. Please kindly note that to be assigned in one of them, it is upon your request. We will be more than happy to accommodate you in one of them next time! And we are glad to hear that you appreciated our central location. We sincerely hope to have the chance of welcoming you back again. Best regards, Carole C. Marketing manager

4

in the heart of montreal

Everyone

Very nice hotel in the heart of Montreal. Breakfast was included this time.

By on Sep 4, 2017

Review comment responded on Sep 8, 2017

Dear guest, Thank you very much for your great comment and rating regarding your recent visit at our Hotel Hyatt Regency Montreal. We are glad to hear that you had an enjoyable stay with us and that you spent a good time in Montreal! We sincerely hope to have the chance of welcoming you back again. Best regards, Carole C. Marketing manager

2

pick another hotel

Everyone

The room was dirty and smelly. It's worn and needs renovation.

By on Sep 1, 2017

Review comment responded on Sep 5, 2017

Dear guest, Thank you for taking the time to write your impressions following your recent experience at our Hotel. We truly want to apologize for not meeting your expectations regarding the room. Please kindly note that we recently got some of our rooms renovated and received great feedback ever since. We would be more than happy to accommodate you in one of them (upon your request) next time. We sincerely hope to have the chance of welcoming you back during your next visit to Montreal. Best regards, Carole C. Marketing manager

5

great hotel. downtown close to all of the action.

Everyone

it was a pleasant experience. from the moment we checked in. The staff were cordial and knowledgeable,

By , from deer park, ny on Aug 24, 2017

Review comment responded on Aug 28, 2017

Dear flaco, Thank you very much for sharing your impressions following you recent stay at our Hotel, Hyatt Regency Montreal. We are glad to read that you were satisfied with your room and that our personnel service suited you. We take our guests reviews very seriously, and it is a great reward having positive feedback. We sincerely hope to have the chance of accommodating you again on your next visit to Montreal. Best regards, Carole C. Marketing manager

4

hotel was in a great location.

Everyone

The stay was great but they did not have the 2 queen room I had reserved. We had to get a king with a cot. We managed but this was not ideal and not what we had reserved.

By on Jul 10, 2017

Review comment responded on Aug 25, 2017

Dear guest, Thank you for sharing feedback on your recent visit in our Hotel, Hyatt Regency Montreal. We are glad to hear that you enjoyed Montreal thanks to our practical location! We want to apologize for the inconvenience encountered during your stay and hope to have the chance of welcoming you back on your next trip in our city, to provide you with a better experience. Thanks again, Best regards, Carole C. Marketing manager

4

close to sight seeing, places to eat and shopping.

Everyone

I enjoyed the stay in Montreal despite the snowy weather. The hotel was easy access to the places I wanted to visit.

By , from Bay Area on Jan 2, 2017

Review comment responded on Feb 28, 2017

Dear Orbitz, We thank you for taking the time to share your feedback with us regarding your stay at Hyatt Regency Montreal. We are very pleased to hear that you really enjoyed the location during your snow-covered stay. We hope to see you soon. Sincerely, Carole Marketing manager

4

nice downtown location

Everyone

Was in Montréal for a Canadiens Game. This hotel was walking distance, under a mile to pretty much everything, Old Montréal, Latin Quarter and other of course the Bell Centre. Nice mall attached to hotel, just an elevator ride away. The pool was very nice, the gym facilities were above average, the after workout spa was of the chain! Wet and dry saunas.

By , from Los Angeles on Nov 19, 2016

3

great location and dining

Everyone

Bed very uncomfortable and room was tired (cracks in ceiling, old finishes). It was expensive, so I expected a little more luxury. You pay for the location, I guess.

By , from Toronto on Sep 26, 2016

5
Everyone

This was nice hotel but the rooms were on the smaller side. We were in a double bed room.

By on Aug 19, 2016

Review comment responded on Aug 23, 2016

Dear Guest, Thank you for your visit and for sharing your impressions with us. We are sorry to see your disappointment. Concerning the rooms rest assured that we are working to improve this product We hope you will give us the opportunity to see you again and to recapture your confidence. Warm regards, Carole, Marketing department, Hyatt Regency Montreal.