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Recent guest reviews

Excellent property

I will never stay at this hotel again, because the Night Manager delivered a terrible service, she disrespected me and she ruined my stay! Because of her fault I will never stay at hotel Quinta Real again. Hotel guests deserve a far better service! It is a pity because the hotel infrastructure is actually nice. Nunca volveré a hospedarme en el hotel Quinta Real debido a que la Gerente Nocturno (night manager) me dio un servicio terrible, me faltó al respeto y ella me arruinó mi estancia en este hotel. Por culpa de ella jamás me hospedaré en el hotel Quinta Real. Los huéspedes de este hotel merecen mucho mejor servicio! Es una lastima porque el hotel tiene instalaciones bonitas.

Excellent customer service. All the staff was very friendly.

The bed was by far one of the worse beds I’ve ever slept in. It was hard as a rock—very uncomfortable. I have stayed at this hotel many many times, but the bed in this room was horrible. The hotel is beautiful, but If the beds of the whole hotel are going to be like this, we might have to reconsider staying at this hotel.

This hotel was clean, full of friendly and helpful staff, very secure, and close to lots of places to go for food and entertainment. I would absolutely recommend this location to anyone going to Monterrey.

Terrible food experience. The chicken was raw. Club sandwich no taste.

I will never stay at another hotel in Monterrey again. I had to return to the hotel after checking out as my ride was running late to pick us up while my 8 year old son who has severe allergias and tires easily from being outside had a horrible flare up. Although it happens occasionally he gets so frustrated. The staff who were there should each be commended as they went above and beyond to help and extend counties that I truly would not have expected yet hope they know I am ever so grateful for. Aside from the amazing staff, the rooms were beautiful, very spacious, and comfortable with every ammenity you could imagine. The pool was heated and clean. The gym was well equipped and the garden areas were tranquil. The entire building has an aire of luxury from its beauty all the way down to how it is built. Despite their being children in the next room, we would have never known because the walls seemed to be thicker and just all around more sturdy than what you can expect at any other hotel because they were all built of solid material. The bathtubs inside the rooms are spacious and allow you to sink all the way in. The professionalism of Leslie and the rest of the staff who were on board January 3rd in the afternoon were absolutely the best. I only wish my ride had not arrived so abruptly so I would have had more time to relay my gratitude. I fell in love with the hotel because it is gorgeous and comfortable. I will remain loyal to the brand and hope to visit each Quinta Real.

Everything was great, beautiful hotel, great staff, yummy food! We really enjoyed our stay here.

very bad experience, We were expected a clean room, and a courteous staff, terrible Wi-Fi very slow, zero amenities, and very expense it for what the have to offer, we will never comeback and I don't recommend it to anyone, the only good thing is a very nice location, that's all

I love staying here! Watch the rates - sometimes the prices the drop to affordable range.

Nice place. Very private. Food in hotel is okay, better off going across the street to the mall.

I've been a constant traveler to this hotel and its hard to find anything better. They have the top of the top in food, staff and room. Just sit back and enjoy the experience. Ask for Gordo at the bar;)

there is no better hotel in monterrey. highly recommended and great value for the buck

The location for a business trip is just great, also all the area is really safe. Service is really good.

The building is beautiful and the service first class. It has a relaxing central patio and a nice pool and gym. I had a few reception issues with the internet reception, but the hotel helped me resolving them. All of the Monterrey hotels I have stayed in, this ranks at the top.

Av. Diego Rivera No. 500 San Pedro Garza Garcia NL

Hotel highlights

  • Free in-room WiFi
  • Free parking
  • Onsite dining
  • Spa

Quinta Real Monterrey places you next to Metropolitan Center and within a 5-minute walk of Fashion Drive. This 165-room, 5-star hotel has a restaurant, a full-service spa, and an indoor pool.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

Guests can expect free WiFi and TVs with satellite channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, free newspapers, and safes are also available.


Property features

At Quinta Real Monterrey, guests enjoy a full-service spa, an indoor pool, and a gym. There's free parking, and an airport shuttle (available on request) for MXN 450 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include WiFi in public areas, conference space, and a business center.

Room options

Gran Clase King

1 King Bed | Sleeps 3

Suite Gobernador King

1 King Bed | Sleeps 2

Master Suite Dos Camas

2 Double Beds | Sleeps 4

Gran Clase Dos Camas

2 Double Beds | Sleeps 4

Guest reviews for Quinta Real Monterrey

Everyone (6) Couples (3) Business (4) Family (1)
5
Family

Excellent property

By on May 28, 2022

Review comment responded on Jun 13, 2022

Estimado Huésped, Gracias por elegir Quinta Real como anfitrión de su reciente visita en Monterrey. Nuestra misión es superar las expectativas de nuestros huéspedes en todo momento, con un servicio personalizado y atención de Gran Clase. Espero nos brinde la oportunidad de verle muy pronto en Hotel Quinta Real Monterrey " su casa lejos de casa ". Cordialmente, Jordi Vidal. Director General

1
Business Business

I will never stay at this hotel again, because the Night Manager delivered a terrible service, she disrespected me and she ruined my stay! Because of her fault I will never stay at hotel Quinta Real again. Hotel guests deserve a far better service! It is a pity because the hotel infrastructure is actually nice. Nunca volveré a hospedarme en el hotel Quinta Real debido a que la Gerente Nocturno (night manager) me dio un servicio terrible, me faltó al respeto y ella me arruinó mi estancia en este hotel. Por culpa de ella jamás me hospedaré en el hotel Quinta Real. Los huéspedes de este hotel merecen mucho mejor servicio! Es una lastima porque el hotel tiene instalaciones bonitas.

By on Jul 16, 2021

Review comment responded on Jul 16, 2021

Dear Guest: I want to thank you for taking the time to send your kind review and for staying at Quinta Real Monterrey, Please accept our apologies for the inconveniences you experienced during your stay at our Hotel. We hope to have the opportunity to see you in the near future to provide you with the excellence in service we are known for. Best Regards

5
Everyone

By on Nov 20, 2019

5
Partner Couples

Excellent customer service. All the staff was very friendly.

By on May 24, 2019

Review comment responded on Jul 5, 2019

Dear Guest. Thank you for having taken the time to post your review of your stay at Quinta Real Monterrey, I am truly delighted that we were able to provide you with the best service and accommodations. Best Regards Percy Lostaunau General Manager

1
Everyone

The bed was by far one of the worse beds I’ve ever slept in. It was hard as a rock—very uncomfortable. I have stayed at this hotel many many times, but the bed in this room was horrible. The hotel is beautiful, but If the beds of the whole hotel are going to be like this, we might have to reconsider staying at this hotel.

By on Dec 27, 2018

Review comment responded on Jan 28, 2019

Dear Guest: I want to thank you for taking the time to send your kind review and for staying at Quinta Real Monterrey,Please accept our apologies for the inconveniences you experienced during your stay at our Hotel; please be assured that copy of you comments had been sent to head department involved to correct every issue mentioned. Once again, we thank you for your comments, and we hope to have the opportunity to see you in the near future to provide you with the excellence in service we are known for. Cordially yours, Percy Lostaunau Director

5

this was a wonderful place to stay.

Business

This hotel was clean, full of friendly and helpful staff, very secure, and close to lots of places to go for food and entertainment. I would absolutely recommend this location to anyone going to Monterrey.

By , from Denver, CO on Mar 27, 2018

Review comment responded on Apr 9, 2018

Dear Mr. Culver, Thank you for having taken the time to post your review of your stay at Quinta Real Monterrey, I am truly delighted that we were able to provide you with the best service and accommodations.  Sincerely, Gabriele Aru Managing Director

4
Everyone

Terrible food experience. The chicken was raw. Club sandwich no taste.

By on Nov 1, 2017

Review comment responded on Dec 6, 2017

Estimado Huesped: Gracias por elegir Quinta Real como anfitrión de su ultima visita en Monterrey. Es un placer saber cuánto disfruto su estancia con nosotros. Espero tener pronto la oportunidad de recibirle de nuevo para otra experiencia memorable. Saludos Cordiales, Gabriele Aru Director General

5

luxury with an amazing and caring staff

Everyone

I will never stay at another hotel in Monterrey again. I had to return to the hotel after checking out as my ride was running late to pick us up while my 8 year old son who has severe allergias and tires easily from being outside had a horrible flare up. Although it happens occasionally he gets so frustrated. The staff who were there should each be commended as they went above and beyond to help and extend counties that I truly would not have expected yet hope they know I am ever so grateful for. Aside from the amazing staff, the rooms were beautiful, very spacious, and comfortable with every ammenity you could imagine. The pool was heated and clean. The gym was well equipped and the garden areas were tranquil. The entire building has an aire of luxury from its beauty all the way down to how it is built. Despite their being children in the next room, we would have never known because the walls seemed to be thicker and just all around more sturdy than what you can expect at any other hotel because they were all built of solid material. The bathtubs inside the rooms are spacious and allow you to sink all the way in. The professionalism of Leslie and the rest of the staff who were on board January 3rd in the afternoon were absolutely the best. I only wish my ride had not arrived so abruptly so I would have had more time to relay my gratitude. I fell in love with the hotel because it is gorgeous and comfortable. I will remain loyal to the brand and hope to visit each Quinta Real.

By , from Texas on Jan 5, 2017

Review comment responded on Jan 18, 2017

Dear Mrs.Lorena, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. Thank you again and I hope to see you in a near future. Best regards.

5
Everyone

Everything was great, beautiful hotel, great staff, yummy food! We really enjoyed our stay here.

By , from New York on Oct 14, 2016

2

nice location,,, only

Everyone

very bad experience, We were expected a clean room, and a courteous staff, terrible Wi-Fi very slow, zero amenities, and very expense it for what the have to offer, we will never comeback and I don't recommend it to anyone, the only good thing is a very nice location, that's all

By on Aug 3, 2016

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