Habita MTY3.5 out of 5.0
Recent guest reviews
Beds are comfortable, nice views, huge and clean bathrooms... the lobby is a joke. Nice pool but the bar was full with people I guess weren’t even guests... nice little mall next door. The staff is friendly but not very helpful... Use Uber because in this city taxis are very expensive nowadays, no one knows where this hotel is and taxi drivers are super rude. Nothing spectacular. Kinda overpriced. Oh, and when I was checking out they said I had spent 300 dollars in room service, which was a mistake... they didn’t seem to care and simply deleted that from my bill but, what a mistake ! And one more thing... the lobby is tiny and when I was checking in there was a bride taking photos on the front desk... what the...? Kinda ridiculous if you ask me.
I would not stay in this hotel again. My main complaint is that the level of noise from the hallways is beyond anything I've experienced at a hotel. Because each floor is relatively compact and there's no carpeting to be found anywhere, the noise from housekeeping and other guests echoes unbelievably. The housekeeping staff seem to have no awareness of this - they were continually singing and chatting in the hallways and using walkie-talkies, and it was so loud it was like they were in my own room. The hotel also overlooks a shopping center which blares music and has a lot of noise from pedestrians, shoppers, and kids playing in the courtyard. I had to sleep with earplugs both nights just to stay asleep. Moreover,:I get that this is a 'design hotel', but much of the design seems to be quirky for quirky's sake. The rooms are incredibly cold and monochromatic, and I don't think there's a single comfortable chair to be found in the entire hotel. A few sacrifices to comfort wouldn't hurt. Pros: the 8th floor rooftop pool / bar is stunning, and the views are incredible. The food in the restaurant / lounge on the 1st floor is great. And the check-in staff were very friendly.
This is my second time staying at la Habita MTY. The went above and beyond in taking care of my girlfriend and I. My girlfriend wanted to get a pedi an mani, and the front desk took care of her by setting an appointment for her at a local salon. Alejandra went above and beyond with the customer service, thank you Alejandra for the amazing customer service. The room service was great and at a very reasonable price for late night eats after a night out at a wedding, keep in mind that most of the late night eats can be shared, they are big servings and for the price you cant get a better deal. Also the pool facing the mountain on the south side is heated. I also suggest to tip generously like an american and the staff will take care of you.
I guess I can see the attraction of the retro modern design for some people. But... Whether is a knob you have to turn that is hidden somewhere to turn on the lights, or a handle somewhere beneath the sink to make the water run.... It's just not practical
We stayed here during my first trip to Monterrey. The hotel was recommended to me by friends who live in MTY. I found the Habita to be very cosmopolitan (I am from NYC) without lacking any boutique feel. Customer service/hospitality ranked very high. We truly enjoyed the dining and shopping options within the complex itself. The diversity of food and entertainment appealed to just about any mood and, the boutique shopping was unique with high standards. The rooftop is very special and certainly captures the essence of the City. Minor comments would be - the room lighting is inconvenient, the need to use a key to access lighting was bothersome but not horrible. A couple VERY important suggestions: A) Please re-think your coffee selection - something more robust and higher quality is essential in the morning. B) The T.V./Cable options were extremely limited to local, mainly speaking channels - enhanced viewing HD/movie options should seriously be considered. I look forward to my next stay at the Habita MTY - which should be soon.
We choose to stay here bc it is the only nice pet friendly hotel, Yet the hotel has NO pet amenities. example; there is no area to take your dog to pee outside, not even a little patch of grass, or even a trash can to throw baggies away, which would be fine. upon checkout I was charged a pet fee for two night, when I asked what it was for, she said it was for cleaning (my dog uses pee pads btw and makes zero mess) and bc they provide dog bowls and a dog bed (which no one gave me or even mentioned it) I feel the charges are not justified but I still Paid. Arrival; there is no clear sign where the front desk or hotel is. we got our bags out of the car as the receptionist just watched as we struggled to get them up the stairs, she made zero effort to come help. few minutes later the gentlemen came to help with the bags and take them up to the room. he was really nice and attentive. Room service. My husband was hungry one night and wanted to order some room service. he asked for a club sandwich, a sprite and a lemon pie. The lady who helped us called back to tell us that there was only chocolate pie... ok no problem there. then 5 min later called to say there was no sprite... ok what do you have? she mentioned a few options... my husband choose. then she called back AGAIN to say never mind we don't have that either. what???? by then my husband got upset and canceled the order. I opened the mini bar and saw there was a sprite in there and opened it, which was flat. at check out I let the ladies know about the whole situation the night before and they still charged me for the flat sprite. oh well I just paid for it. Definitely needs improvement. Internet signal Needs more strength, hard to use for work ... not having a code makes signal weak since anyone can pickup the signal. phone reception is really bad in the rooms. Front Desk The receptionist need a lot more training in hospitality. they are very cold and not friendly. seem to not care about the guest. Really young and unexperienced in the hotel service. Overall not a horrible hotel. but need a boost in Hospitality. views are great and the little plaza downstairs is nice. We would like to stay again since we travel with out dog when we can and this is the only hotel that allows dogs.
This hotel is a boutique Major attributes are cleanness, quite, personal care, fast check-in / out. Location is important 30 min to downtown, 15 min to major monterrey corporations, access to best shopping malls and restaurants. Jogging paths no farther than 5 blocks
This hotel is hands down the best hotel in Monterrey NL. Located in San Pedro La Habita is a gem of a hotel who has better service that many of the top hotels i have stayed in, including: The W Dallas, LA, SF, The stoneleigh, The Omni and the Warwick. The modern rooms are great, but they should consider putting in a non slip mat in their bathrooms for when one is stepping out of the shower with wet feet. The hotel is in a great location a short uber ride to many small shopping centers and 2 malls (paseo san pedro & plaza fiesta san agustin). The pool has an amazing view of the mountains, and the pool is way better and cleaner than many hotels in the US. The personal service one gets from the staff is top notch but the stand out staff member was def Rodolfo, he was always eager to help me find a good place to eat or go have drinks Rodolfo you the real MVP. i can say i will be a customer for life.
We had a business event privatizing the rooftop of this modern building and we loved the view and good service. Sadly we could not try the pool, but next time I hope to stay here. The views to the surroundings are unbelievable!
The view from the roof top pool and bar are a very special place. Simply sit and relax. There was a wedding the weekend I arrived and whilst it didn't disturb me it was a shame the pool was out of bounds. That being said the flowers and decoration including throne chairs were fantastical and I imagine it was a fairy tale event. Great location backing on to a small shopping mall with a few good restaurants in particular a new Mexican one that was the talk of the town and an excellent spa that the hotel has an arrangement with. The hotels own restaurant delivered some excellent seared beef and delicate fish dishes. Definitely worth one night eating in. A lovely breakfast is served either on the terrace or in the restaurant. Staff delightful and keen, though some customer service training wouldn't be a bad thing. they would listen to a comment and just nod and smile - didn't seem to know what to do with the information you gave them. GM didn't seem to be present though I think it this sort of hotel it should be important. I would stay again though only concern is that at times the owner might have been blinded by design rather than practicality - for example you can't put the plug in the bath without climbing into the bath as there is a fixed glass screen blocking the way. Also the beds are low and have a rim to them...annoying if not used to it and each morning have to stretch uncomfortably over to get out of bed. That being said it is one of the first design hotels in the area so I will give it some latitude. tip: This area is the smart area of San Pedro though worth heading into the older city of Monterrey and on Sunday explore the Fundidora Park with its converted Steel mill and stoll the back streets of the old town behind the cathedral for its flea market and cool regeneration of bars.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Within a short walk of Paseo San Pedro, Habita MTY is within 2 miles (3 km) of Alfa Planetarium. This 3.5-star hotel has 39 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Also near this San Pedro Garza Garcia hotel are Museo del Obispado and Plaza San Pedro Mall.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with continental breakfast, available for a fee from 7 AM to noon.
All of Habita MTY's 39 air-conditioned rooms provide MP3 docks, minibars, and free local calls. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free bottled water, safes, and desks.
At Habita MTY, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 60 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this boutique hotel include a meeting room, a business center, and a fireplace in the lobby.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 153 reviews