6/10 Okay
Mylina
Traveled with family
Feb 15, 2026
Liked: Cleanliness, amenities
Disliked: Staff & service
(Would have been 5 stars if not for management)
We stayed at this hotel for an extended period while relocating abruptly from Arizona due to a job transfer and personal hardships. The hotel itself was great — clean, quiet, comfortable rooms, good breakfast, friendly front desk staff, 24/7 washer and dryer access, plus a jacuzzi and gym. It truly felt like a safe place for my family during a very stressful transition, and for that I’m thankful.
Unfortunately, the general manager completely changed the experience.
Rather than speaking directly to me — the registered guest and paying customer — she chose to approach and question my underage daughter about a room issue that wasn’t even our fault. What makes this worse is that she knew I was on my way downstairs at that exact moment to resolve it myself.
My daughter was already emotionally overwhelmed due to our situation, and being confronted by management made her extremely uncomfortable. I didn’t even learn about it until afterward, when my daughter told me what happened.
When I calmly returned to ask the general manager why she thought it was appropriate to question a minor instead of addressing the adult on the reservation, she couldn’t give a clear or reasonable answer.
We were respectful, quiet, paid guests who followed policies, treated staff kindly, and kept to ourselves. There was absolutely no justification for involving a child or handling the situation in such an unprofessional and intrusive way.
A general mana
Mylina
Stayed 1 night in Feb 2026
