Excellent customer service...very attentive and kind staff
Love this resort great views and friendly staff. Restaurant on site is also very good.
Beautiful views from beach front suites,and good staff service!
Great service, property very well maintained.Ocean views, nightly wine pours, and beach bonfires were excellent. On premise restaurant excellent
Everything was great, the only thing i would change is the check in time. It would be nice to check in earlier.
Right on the beach, great view, Friendly staff. Restaurant was great. Loved the fire pits on the beach.
Wonderful to be able to be at beach in 1 minute from hotel room. Goofy things with room, such as bathroom door that hits the toilet bowl, making it difficult to get in and out of the bathroom.
Annoying that you must hoof it to your room or wait for staff with golf cart
This is the 13th+ year I've been visiting The Sanctuary which has undergone ownership and name changes during this time. I'm completely in love with its location and views of the beach, ocean and dunes from all the rooms. The staff at the Sanctuary is top notch...super friendly, helpful and pleasant. The rooms are well kept and clean with only minor problems. This last stay, we found stray ants converging on our wet bar. If you've been visiting The Sanctuary in the last couple years, you'll no doubt remember the golf carts that you got to drive around the property. Those are now gone. A bell hop will drive you to and from your vehicle down in the main parking lot. They are quick to arrive and pick you up and always friendly and cheerful. Even late at night and early morning. The fire pit area has been upgraded since my last visit with more chairs and furnishings. They are remodeling the lobby and spa and they have a new restaurant, Salt Wood, which, unfortunately, I did not get to try this time around. The hot tub and heated pool are always a must even on a cold night. Will definitely be back!
My family and I stayed in the ocean front jr suite. The staff was very friendly and the view was spectacular. We were situated near the bonfire area. I didn’t experience any noise issues since they were far enough from our room. The only issue we experienced was getting locked out of our room for 45 minutes; the door mechanism leading to our room malfunctioned and needed to be reprogrammed. The staff responded to this on a timely manner, but was an inconvenience considering it was getting dark and was fairly cold. I would still recommend this location to anybody that is trying to find a nice get away.
Great experience! Totally worth to spend money! There is a small parking lot past the restaurant. If you do not want to take the hotel car to your room, park there and you need to walk 1-3 minutes to your room.
Pleasantly surprised with this hotel. Right in the beach, we had such a nice time. Very clean pool and jacuzzi. Staff was great.
We stayed 2 nights over the weekend. Two adults and two older children (9 and 11). The staff was pleasant and informative. The room, 2nd floor on the sand, was in good shape and functional. The bed was very comfortable and the couch pull out bed was big and nice. The bathroom had 2 showers which was great. The nights were quiet. The area seems safe. There is a new restaurant on the grounds, we tried it once for dinner (not sure if they serve other meals). Food was good. We stayed right on the sand and the view was amazing. The pool and hot tub are really nice and well kept. For some odd reason, the very small refrigerator was stocked with a bunch of drinks we didn't want, which we think were not free? Unclear. Also, we were surprised to find out that you can't drive your car to your room. You have to load your luggage on a golf cart (with help from bell boy), and then be transported to your room. Strange and slightly inconvenient, but it was fine. Overall, we liked it.
The view from out room was amazing. I did feel that the Resort needed a little more updating for the price of the night. It was a bummer that breakfast was not included. Also the restaurant was under renovation during our stay and there was a charge for room service if food was being ordered :( The view and location is BEAUTIFUL!!! and it's also a beautiful place if you bring children along. But for the price, the resort should provide their guest with free breakfast.
We booked a suite with an amazing unblocked view of the ocean. I would recommend this resort as it was quiet, clean and you can't beat the views.
First off,the front desk is what made this an awful experience. We never had our room cleaned unless we called for service and they also showed up to clean at 5:00pm which is closing time for them I was told. This one day I had to call front desk 3 times before anyone came in. They screwed up too when we were checking out, stating that my husband's credit card was not on file anymore since they have a "new system" now. They were not sure on how many days I paid for my stay which was 4days., and I have the receipt! It was horrible because of the staff, she overcharged my husband's card, so she apologized and says that the funds were to be put back in his account after 4-5 business days, we are still waiting. The General manage spoke to me once and nothing was resolved and he will not return my calls. Horrible staff! Never returning.
Sanctuary Beach Resort places you within a 15-minute drive of popular attractions such as California State University Monterey Bay and Fisherman's Wharf. This 60-room, 4-star resort has a restaurant, a private beach, and an outdoor pool.
Sit down for a leisurely bite to eat at the onsite seafood restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.
Guests can expect free WiFi and LED TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other standard amenities include fireplaces, balconies, and iPod docks.
At Sanctuary Beach Resort, guests enjoy a private beach, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include free WiFi in public areas, a spa tub, and conference space.
Excellent customer service...very attentive and kind staff
Love this resort great views and friendly staff. Restaurant on site is also very good.
Thank you for your kind comments. We look forward to welcoming you " home" to our Sanctuary beach Resort soon. With every good wish, Be Inspired! Jeroen Gerrese Resort General Manager
Beautiful views from beach front suites,and good staff service!
Thank you for your kind comments. We look forward welcoming you " home" to our Sanctuary beach Resort soon. With every good wish, Be Inspired! Jeroen Gerrese Resort General Manager
Great service, property very well maintained.Ocean views, nightly wine pours, and beach bonfires were excellent. On premise restaurant excellent
Thank you for your kind comments. We look forward welcoming you " home" to our Sanctuary beach Resort soon. With every good wish, Be Inspired! Jeroen Gerrese Resort General Manager
Thank you for your kind comments. We look forward welcoming you " home" to our Sanctuary beach Resort soon. With every good wish, Be Inspired! Jeroen Gerrese Resort General Manager
Everything was great, the only thing i would change is the check in time. It would be nice to check in earlier.
Dear valued guests, Thank you so much for your constructive feedback and we always try to accommodate our guests with whatever request they may have. We are continuously trying to offer an early check in but there are some days we have heavy turn over that make almost impossible. We are soon adding 24 more rooms to our inventory and hopefully that will help to offer early check in to guests. Thank You for staying with us.
Thank you for your kind comments. We look forward welcoming you " home" to our Sanctuary beach Resort soon. With every good wish, Be Inspired! Jeroen Gerrese Resort General Manager
Thank you for your kind comments. We look forward welcoming you " home" to our Sanctuary beach Resort soon. With every good wish, Be Inspired! Jeroen Gerrese Resort General Manager
Right on the beach, great view, Friendly staff. Restaurant was great. Loved the fire pits on the beach.
Thank you for your kind comments. We look forward welcoming you " home" to our Sanctuary beach Resort soon. With every good wish, Be Inspired! Jeroen Gerrese Resort General Manager
Thank you for your kind comments. We look forward to welcoming you " home" to our Sanctuary beach Resort soon. With every good wish, Be Inspired! Jeroen Gerrese Resort General Manager