I booked this hotel for my daughter so we could be somewhat distant in this time of covid. She was shown a room that was not ready for a guest. She was given a second room by the attendant (who was NOT wearing a mask). Room was okay, but hotel was clearly being used for homeless during covid. Dogs barking and kids running around hallways at 10pm. She did not feel safe or comfortable. She ended up leaving the hotel at 10pm. I will say that the manager gave me a full refund the next day. This hotel might be okay in a non-covid world, but it is clearly not as advertised right now.
Staff was great and treated me well. There were a couple of unruly people in the building no fault to the company. Also building was well maintained.
No employees at the front desk. There is no staff at the front desk 24 hours a day. Room was clean and nice, but the walls are thin. You will hear your neighbors.
Located within a leisurely stroll of Fort Snelling State Park, WoodSpring Suites Minneapolis Airport Mendota Heights is within a 10-minute drive of Mall of America. Each of the 122 rooms at this aparthotel includes a kitchen, a dining area, and a sitting area.
Each apartment features a kitchen and space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 34-inch flat-screen TV with cable channels. Other standard amenities include a phone and a desk. Housekeeping is available once per stay.
Guests of WoodSpring Suites Minneapolis Airport Mendota Heights enjoy free WiFi in public areas, coffee in a common area, and express check-out. If you decide to drive, there's free parking. Additional amenities include laundry facilities and a vending machine.
I booked this hotel for my daughter so we could be somewhat distant in this time of covid. She was shown a room that was not ready for a guest. She was given a second room by the attendant (who was NOT wearing a mask). Room was okay, but hotel was clearly being used for homeless during covid. Dogs barking and kids running around hallways at 10pm. She did not feel safe or comfortable. She ended up leaving the hotel at 10pm. I will say that the manager gave me a full refund the next day. This hotel might be okay in a non-covid world, but it is clearly not as advertised right now.
Staff was great and treated me well. There were a couple of unruly people in the building no fault to the company. Also building was well maintained.
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
We are glad our accommodations met your needs during this stay. Thank you for the good rating.
No employees at the front desk. There is no staff at the front desk 24 hours a day. Room was clean and nice, but the walls are thin. You will hear your neighbors.
We are sorry for the noise you experienced and the difficulty you had in reaching us during your stay. As a value-focused hotel that specializes in extended stays, we do not staff the front desk 24 hours a day, this is one way we keep our rates affordable. We do have posted office hours or you can use the lobby phone to reach us during off-office times. We know our accommodations do not meet the needs for every traveler, but we would certainly welcome you back if you’re ever in need of all we have to offer.
Thank you for staying with us. We're glad it was a good stay.
Thank you for the review of our hotel, Diane. We can't apologize enough for the troubling experience that your daughter had. The safety and health of our guests is top priority and we have gone above and beyond to ensure that safety measures are being followed. We have a rigorous cleaning schedule and are so sorry that she did not notice this during her time with us. We also appreciate you bringing the issues with masks to our attention as this will be address immediately with our staff. Thank you for sharing your experience and we wish you all the best in your future travels.