Okay stay - would stay again.
The house cleaning did a terrible job of cleaning and the front desk was incapable of coordinating the appropriate rooms for guest. It has been a year later & I cannot forget about how poor my stay was upon writing this review.
The idea of having a kitchen was a plus but the place was so dirty that I didnt want to use it.
broken door handle.. dirty room.. dirty entrance to motel lobby..
I was checked into a room with a bedsheets that hadn’t been changed. And the bathroom had hairs in the tab. It was disgusting. I spoke with the manager, Jackie and she said my money was going to be refunded. I need that to happen. Thank you, Margaret
Kitchenette stove filthy, fridge not working at all, shower drain clogged, bed linens stained, pullout couch has mattress that was falling apart so we had to cram 3 people on 1 bed. "Free breakfast" cosisted of 2 granola bars and some oatmeal packets. No coffee available. Would definitely not stay here again.
The place was overbooked and no help was granted by staff beyond telling us it was overbooked. Never again
This is good hotel it has every thing it is also clean and comfortable for cook and staying in side the room thanks
Arrived late at night and was told that I didn't have a room, even though it was confirmed. I received no notice before I occurred travel fees to get to the hotel, and was offered no help to find another room.
The shower had not been cleaned and the room was very hot when we arrived
No towels in bathroom bed spread dirt stain and floor carpet had a stain.
Everything is outdated. Has a terrible strong odor in the hallway and the room smells like a strong woman perfume. My money was not refundable so I had no choice.
Booked this last minute for my husband as his flight was delayed until the morning. He said it was dirty, he went to use the toilet and it wasn’t clean.
Extended Stay America Suites Minneapolis Airport Eagan North places you within a few miles (5 km) of TCO Performance Center and Fort Snelling State Park. This 128-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Extended Stay America Suites Minneapolis Airport Eagan North features a 24-hour gym, free WiFi in public areas, and coffee in a common area. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include laundry facilities, a picnic area, and barbecue grills.
Okay stay - would stay again.
The house cleaning did a terrible job of cleaning and the front desk was incapable of coordinating the appropriate rooms for guest. It has been a year later & I cannot forget about how poor my stay was upon writing this review.
Thank you for reviewing your stay with us. We are sorry for the miscommunication regarding your guest room and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
The idea of having a kitchen was a plus but the place was so dirty that I didnt want to use it.
RMack, thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
broken door handle.. dirty room.. dirty entrance to motel lobby..
Thank you for the feedback. We are sorry for the maintenance and housekeeping issues you experienced in your room. Your concerns with will be shared with the appropriate individuals to ensure a better experience going forward. We hope you will give us a chance to make it up to you in the future. Sincerely, Hotel Management
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
I was checked into a room with a bedsheets that hadn’t been changed. And the bathroom had hairs in the tab. It was disgusting. I spoke with the manager, Jackie and she said my money was going to be refunded. I need that to happen. Thank you, Margaret
Thank you for reviewing your stay. Please accept our sincerest apologies for the cleanliness issue you encountered and regret the disappointment you had with the charges. If it is still unresolved, please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dear Silver, we are pleased you chose Extended Stay America. We are thrilled you loved our hotel and will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management