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Upon my arrival, the agent was not able to find my reservation. The agent took a long time (about 15minutes) to trying solve the situation. The agent told me to just cancel my reservation that I made via Orbitz in which I was not able to do so. Finally, the agent talked to the manager or the property and was able to check-in. On my third day of my stay, my room has been cleaned during the day and when I came back to my room around 4pm, the key was not working and even it was not even locked. It got me thinking what if my belongings were gone. Luckily, there was nothing missing, reported to the property and they changed my room in which was even more uncomfortable since I had to pack everything in order to be able to move to another room. After changing my room on my third day, then the noise issue happened since there was construction (paving) going on. Overall, I would definitely look for some other options instead of recommending this property.
Good stay
Overall, I thought the hotel was fine. Our room was clean and well appointed. Breakfast variety was good. However, sometimes it is the "little things" that differentiate hotels. Although minor, we were a bit put off by the holes in the bath mat/towels, the bathroom door that would not close because it got stuck on the floor tiles, the top drawer of the dresser that would not stay closed (probably because it needed to be shimmed). These were minor problems and we would stay there again, but if corrected, it would be a more wonderful place to stay.
Convenience to off site parking. 1 1/2 miles away.
Absolutely not satisfied with our first stay at this place. First of all it greeted us with dirt on the bottom of the hut tub. This thing should be cleaned way more properly. Second frustrating part that we had to face was the absence of half of the channels that on the TV (As it says they provide 50 channels). Well, be ready to get bare minimum of that and the work of a Wi-Fi was so weak that I couldn’t even connect my laptop. The grand finale was being woken up at 7am (absolutely wonderful to get 5 hours of sleep after driving all day to be able to see a concert and have fun. Me and my husband from Iowa state. Quite a bit of a drive on the first place) by the fire alarm because of the burned eggs on the kitchen. Would I stay there again? Absolutely not. After requesting a refund nothing was done, as well as promised discount for the stay was not done and everything was charged as it was. Would I recommend it for anyone? If you’re in need of such adventures, you always can make a reservation. 0/10. The first bad experience with the hotel.
This hotel is not very well kept and is not very clean. The room was ok but there is a humid smell throughout. The hairdryer did not work. The shower has no where to place a bar soap or shampoo, anything other than the floor. The lobby was always dirty and the breakfast area was not cleaned in between guests.
Highly recommend. Staff was kind. Breakfast was really good!
Check in and out were easy. Location is very convenient.
I thought everything was clean, friendly and great service
Close to airport. Nice facility. Good value for the price.
Cleanliness of facility was lacking. Breakfast area was...not clean. Milk machine broken with a 1 gallon milk jug out in counter, not kept cool or on ice for hours. Trash overflowing. Room bathroom updates were poorly completed, appeared as if a toddler had done the drywall repairs when the sink vanity was changed out. Bath tub was in poor repair with chips and caulking around in disrepair. Staff was friendly, but not very attentive to what was going on in hotel. Cleaning staff knew no English so were unable to communicate effectively.
This is 2nd night in less than a week and was less impressed. Tv didn’t work, floor was soaking wet (still wet next morning). and while they fixed the tv they did nothing to fix the floor.
The staff was great. The services they offered was great. The hotel was kept nice and clean. Location was great.
Very convenient and super awesome shuttle service
Staff was not even try and be helpful nice place that needs new manager.
Located within 2 miles (3 km) of TCO Performance Center, Country Inn & Suites by Radisson, Eagan, MN is within 3 miles (5 km) of Fort Snelling State Park. This 77-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include refrigerators, microwaves, and coffee makers.
At Country Inn & Suites by Radisson, Eagan, MN, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of extended parking for a fee, along with a free airport shuttle (available 24 hours). Front-desk staff can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a spa tub, a 24-hour business center, and a meeting room.
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Hello Robert, We strive to provide a top-notch experience for all guests and we regret to hear that we may have fallen short during your stay. Please feel free to contact us directly to share any specific details about your visit so that we can address any concerns you may have had. We appreciate your support and hope to welcome you back in the future for an improved stay.
Hello Scott,We are delighted to hear that you had an exceptional experience during your stay with us! We strive to provide excellent service and a memorable stay for our guests. If you have any additional comments or suggestions for improvement, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!
Upon my arrival, the agent was not able to find my reservation. The agent took a long time (about 15minutes) to trying solve the situation. The agent told me to just cancel my reservation that I made via Orbitz in which I was not able to do so. Finally, the agent talked to the manager or the property and was able to check-in. On my third day of my stay, my room has been cleaned during the day and when I came back to my room around 4pm, the key was not working and even it was not even locked. It got me thinking what if my belongings were gone. Luckily, there was nothing missing, reported to the property and they changed my room in which was even more uncomfortable since I had to pack everything in order to be able to move to another room. After changing my room on my third day, then the noise issue happened since there was construction (paving) going on. Overall, I would definitely look for some other options instead of recommending this property.
Hello MIN HO,We apologize for the inconvenience you experienced during your stay. We are sorry for the delay at check-in and the issues with your room key. Rest assured, we take guest safety and security seriously. We appreciate your feedback and will work to improve our services
Good stay
Hi Keivy,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!
Overall, I thought the hotel was fine. Our room was clean and well appointed. Breakfast variety was good. However, sometimes it is the "little things" that differentiate hotels. Although minor, we were a bit put off by the holes in the bath mat/towels, the bathroom door that would not close because it got stuck on the floor tiles, the top drawer of the dresser that would not stay closed (probably because it needed to be shimmed). These were minor problems and we would stay there again, but if corrected, it would be a more wonderful place to stay.
Hi Bradley,Thank you for sharing your feedback on your recent stay at our hotel. We greatly appreciate your insights, and we're glad to hear that you had an overall positive experience. We're pleased that you found your room to be clean and well-appointed, and that you enjoyed the variety of breakfast offerings. Please know that we take your feedback seriously and will work to address these issues promptly to enhance the quality of our accommodations. We're committed to creating a more wonderful experience for our guests, and your feedback helps us in this pursuit. Thank you for choosing our establishment, and we hope to have the pleasure of serving you again.
Convenience to off site parking. 1 1/2 miles away.
Hi Robert,Your rating and feedback are much appreciated. We aim to make each of our guest's stay pleasant and convenient, and we're happy to hear that we were able to do so for you. We hope to have you again soon.
Absolutely not satisfied with our first stay at this place. First of all it greeted us with dirt on the bottom of the hut tub. This thing should be cleaned way more properly. Second frustrating part that we had to face was the absence of half of the channels that on the TV (As it says they provide 50 channels). Well, be ready to get bare minimum of that and the work of a Wi-Fi was so weak that I couldn’t even connect my laptop. The grand finale was being woken up at 7am (absolutely wonderful to get 5 hours of sleep after driving all day to be able to see a concert and have fun. Me and my husband from Iowa state. Quite a bit of a drive on the first place) by the fire alarm because of the burned eggs on the kitchen. Would I stay there again? Absolutely not. After requesting a refund nothing was done, as well as promised discount for the stay was not done and everything was charged as it was. Would I recommend it for anyone? If you’re in need of such adventures, you always can make a reservation. 0/10. The first bad experience with the hotel.
Hello Maria,We appreciate you taking the time to share your thoughts. We are deeply disappointed to learn that your room was not thoroughly cleaned and that our amenities were not kept up to our high standards. We are able to address housekeeping and maintenance issues quickly and effectively with feedback like yours, ensuring that they do not reoccur in the future. We appreciate you taking the time to express your concerns, and we hope to serve you again in the future.
This hotel is not very well kept and is not very clean. The room was ok but there is a humid smell throughout. The hairdryer did not work. The shower has no where to place a bar soap or shampoo, anything other than the floor. The lobby was always dirty and the breakfast area was not cleaned in between guests.
Hello Adriana,Thank you for bringing this to our attention and we apologize if your stay has been less than satisfactory. We have shared all your concerns with management along with our maintenance and housekeeping team to properly address and take action. Rest assured we will implement stricter guidelines and higher standards that will ensure complete guest satisfaction during your next stay here with us.
Highly recommend. Staff was kind. Breakfast was really good!
Hello Silver,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff as well as our breakfast. We hope to someday have another opportunity to host your stay.
Hi Robert,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.