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Recent guest reviews

The comforters were dirty and there was no one at the front desk or answering the phone to replace them slept with a sheet.

I love this property. Always try to stay here if I can

.

The staff were fantastic

Comfy beds, and nice staff is about the best thing I can say about the Hotel. My mom and I stayed here for a week and half for our Mother/Daughter trip and also visiting family. If I had known the restaurant was shut down prior, I would have cancelled and booked some place else. No breakfast in the mornings, like they advertise. Not only that, they do not offer a fridge or microwave in the rooms either. I knew they do not clean the rooms while occupied because of Covid, so no big deal, but it got really aggravating having to go to the lobby every single day to get clean towels. They could have given us a couple days worth at least. But only 2 towels and 2 washclothes at a time. Had to go get a hairdryer because the room did not have one. The main reason we picked this hotel was because it offered breakfast and had a pool. Both was a bust!!! Pool closed by 8 ! And after going out during the day to visit family and sight seeing and shopping, it would have been nice to come back to the hotel to relax in the pool and hot tub. Unfortunately, we only got to do that only once during our entire stay! Make sure to call ahead and ask if they opened every thing back up before booking!! Very disappointing because it did not mention any of this before booking! Lesson learned on my part. But, very comfy beds!! and nice room.

Convenient location.

It's very nice clean and quiet!

Room not tagged as cleaned. TV and lights were on upon entering. TV didn’t work. Changed room. Not enough towels or cups. Footstool and desk chair dirty and stained. No housekeeping because of COVID with no reminder or discussion. Had to call for clean towels — got floor rugs instead of face towels. Mattress dipped down at head. They did credit one room. Needs thorough cleaning and updating.

Inside updated, visually pleasing and rooms excellent- clean and comfortable. Premium linens and a Keurig even. Staff very helpful and efficient. Great staging location for appointments at the U of W medical campus which is just down the street- less than 5 minutes away and easy to negotiate.

We stayed at this hotel when it was under a different name. It was a 5 star hotel then. The condition of the room was poor. Ripped curtains, damaged furniture, no mini fridge, wrong room given from what was booked. Very disappointing.

Sorry that covid shutdown restaurant and bar. Nothing within walking distance. Would have used both. Pool and hot tub were terrific

Great location... no restaurant because of Covid 19

The place was clean. The gym needs attention. The running machines functioned but did not have working cable. Plus the lights would dim and you had to walk to the exit to get them to work again.

We always stay here when in Milwaukee but the hotel needs some updating.

Bathroom shower had mold along door and grout lines.

Bad and sunken in the middle and was also not locked down. I have stay here many times in the past but it has really gone downhill. Would not stay again!

W Innovation Dr Milwaukee WI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center
  • Business center

Located 1.6 mi (2.6 km) from Milwaukee County Zoo, Sonesta Milwaukee West Wauwatosa is within a 10-minute drive of other popular attractions like Wisconsin Exposition Center. This 3.5-star hotel welcomes guests with 198 rooms and conveniences like a 24-hour gym, free in-room WiFi, and free self parking.


Dining

Savor a meal from the comfort of your room with room service.


Rooms

The 198 rooms have an array of amenities, including coffee makers, free local calls, and safes. TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests staying at Sonesta Milwaukee West Wauwatosa enjoy a 24-hour gym, a spa tub, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a terrace, and an ATM.

Room options

Superior Suite, 1 King Bed (One Bedroom Suite King)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible (Mobility Tub)

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Mobility Roll in Shower)

1 King Bed | Sleeps 2

Guest reviews for Sonesta Milwaukee West Wauwatosa

Everyone (33) Couples (8) Family (22)
1
Family with small children

The comforters were dirty and there was no one at the front desk or answering the phone to replace them slept with a sheet.

By on Oct 23, 2021

Review comment responded on Oct 24, 2021

Please accept our apologies for the inconvenience you experienced as that was not indicative of the level of service we strive to achieve.

5
Family with small children

I love this property. Always try to stay here if I can

By on Oct 14, 2021

Review comment responded on Oct 15, 2021

Jessica - thanks so much for your very kind note, we look forward to welcoming you back soon!

4
Family

.

By on Oct 1, 2021

Review comment responded on Oct 3, 2021

Thanks for rating your stay Richard!

4
Family

The staff were fantastic

By on Aug 17, 2021

Review comment responded on Aug 22, 2021

Thank you for your very kind note regarding our staff!

2
Family

Comfy beds, and nice staff is about the best thing I can say about the Hotel. My mom and I stayed here for a week and half for our Mother/Daughter trip and also visiting family. If I had known the restaurant was shut down prior, I would have cancelled and booked some place else. No breakfast in the mornings, like they advertise. Not only that, they do not offer a fridge or microwave in the rooms either. I knew they do not clean the rooms while occupied because of Covid, so no big deal, but it got really aggravating having to go to the lobby every single day to get clean towels. They could have given us a couple days worth at least. But only 2 towels and 2 washclothes at a time. Had to go get a hairdryer because the room did not have one. The main reason we picked this hotel was because it offered breakfast and had a pool. Both was a bust!!! Pool closed by 8 ! And after going out during the day to visit family and sight seeing and shopping, it would have been nice to come back to the hotel to relax in the pool and hot tub. Unfortunately, we only got to do that only once during our entire stay! Make sure to call ahead and ask if they opened every thing back up before booking!! Very disappointing because it did not mention any of this before booking! Lesson learned on my part. But, very comfy beds!! and nice room.

By on Jul 22, 2021

Review comment responded on Jul 23, 2021

Thank you for sharing your experience. Hotel collateral and otherwise inclusive of our website and pre-arrival communication with guest's reserving through Expedia does presently indicate the restaurant's closure currently as that has been the case since March of last year. I appreciate your additional insight as that assists us greatly in evaluating the products and services we offer to our guests.

2
Family

Convenient location.

By on Jun 26, 2021

Review comment responded on Jun 27, 2021

Thank you for rating your stay.

3
Family with small children

It's very nice clean and quiet!

By on May 23, 2021

Review comment responded on May 24, 2021

We are glad to hear you found your experience comfortable and enjoyable!

4
Everyone

By on May 1, 2021

Review comment responded on May 14, 2021

Thanks for rating your stay.

3
Family Family

Room not tagged as cleaned. TV and lights were on upon entering. TV didn’t work. Changed room. Not enough towels or cups. Footstool and desk chair dirty and stained. No housekeeping because of COVID with no reminder or discussion. Had to call for clean towels — got floor rugs instead of face towels. Mattress dipped down at head. They did credit one room. Needs thorough cleaning and updating.

By on Apr 22, 2021

Review comment responded on Apr 23, 2021

Please accept our apologies for the condition of your suite, as well your experience as that was not acceptable. We will be taking the necessary measures to address your concerns internally, and feel free to call on myself directly if I may assist in any way further.

5
Business Business

Inside updated, visually pleasing and rooms excellent- clean and comfortable. Premium linens and a Keurig even. Staff very helpful and efficient. Great staging location for appointments at the U of W medical campus which is just down the street- less than 5 minutes away and easy to negotiate.

By on Apr 8, 2021

Review comment responded on Apr 10, 2021

Thank you so much for sharing your experience. We are delighted to learn you found it both relaxing and enjoyable. I do hope we have the opportunity to welcome in you back in the near future.

Sonesta Milwaukee West Wauwatosa

10499 W Innovation Dr, Milwaukee, WI 53226
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