Staff was pleasant and room was clean.
Ok
Great
The mattress had a big dark stain on it, and there were hairs all over the sheets. The pool had bugs in it and the area was gross. No continental breakfast and restaurant was never open. Had to switch rooms because it was deathly hot in our room and thermostat wouldn’t work.
I liked that the property was near my conference and that I could take a shuttle. Staff were all friendly. Restaurant and bar were not available. The iron in my room (506) was not working. Curtain was torn and had blood on it.
Lobby was nice and staff was friendly. Actual rooms were barely clean and extremely outdated.
I booked this room for my mom who is handicap, I booked a suite so someone could stay with her to help her but the room was not as described. The staff was so helpful and friendly that they actually rearranged her room and moved in furniture to accommodate her but it was such a hassle and inconvenience. Then the power went out and my mom couldn’t use the elevator so she had to move hotels for the night and then had to move back so all in all it was such a stressful day Xperience
Let me start by saying that I visit Milwaukee every year, but this is the first time I have stayed at the Sonesta. When I first checked in, the young lady who helped us was very nice but was being trained by a very rude man who raised his voice when she did things wrong. The room had black mold in the bathroom and no microwave. My ironing board was broken. I had to call the front desk four times over a period of 2 days until I finally got a new one brought to my room. The building got struck by lightning on the 3rd day I was there, and we were left with no power for most of the day and into the night; the building had no emergency lights, so the stairs were pitch black. I missed the event I came into town for, and the manager refused to compensate me for it. Overall, I was not happy with the service or the building and will never stay at a Sonesta again.
Facility was clean and staff was pleasant to deal with. Disappointed that pool was closed as this was part of our reason for booking this hotel.
location was convenient for our trip, good. the hotel is showing some wear on items in the room, meh.
Disappointed the hot tub was not working and we were not informed during booking.
Crown Plaza was a beautiful hotel but since changing hands, Sonesta is not as clean and this is disappointing.
We stay every year for a Milwaukee baseball game with friend. The shuttle to the ballpark is very convenient. The front desk manager Laticia was great! hardworking and even drove a group in the shuttle. It needs a bit of updating and the restaurant and bar have been closed for several years, not sure why.
The shower was so dirty i refused to use it.
Located in Wauwatosa, Sonesta Milwaukee West Wauwatosa is 0.8 mi (1.4 km) from Milwaukee County Zoo and within a 10-minute drive of other popular attractions like Wisconsin Exposition Center. This 3.5-star hotel welcomes guests with 198 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
In addition to a restaurant that serves dinner, there's also a bar.
TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and safes are also standard. Housekeeping is available on request.
Guests staying at Sonesta Milwaukee West Wauwatosa enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and a ballroom.
Staff was pleasant and room was clean.
Ok
Great
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
The mattress had a big dark stain on it, and there were hairs all over the sheets. The pool had bugs in it and the area was gross. No continental breakfast and restaurant was never open. Had to switch rooms because it was deathly hot in our room and thermostat wouldn’t work.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. Wetake all feedback as a way to continuously improve on all aspects of thehotel and greatly appreciate you bringing these items to our attentionI hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
I liked that the property was near my conference and that I could take a shuttle. Staff were all friendly. Restaurant and bar were not available. The iron in my room (506) was not working. Curtain was torn and had blood on it.
Thank you for your feedback regarding your recent stay. Feedback like yours help us to continuously grow and deliver great experiences to our guest. Thank you for brining these items to our attention.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Lobby was nice and staff was friendly. Actual rooms were barely clean and extremely outdated.
Thank you for sharing your feedback about your stay. It is our goal to provide clean guestrooms to all of our guest during their stay with us. I apologize that this wasn't the case during your stay. We have brought this to the attention of our housekeeping team and can assure you that all guest rooms are being cleaned and maintained to meet the standards of our guest. We hope to see you again in the near future.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!