The staff at the front desk were great. The hotel was pretty clean, although the upholstered furniture needed cleaning. We had a suite. No desk with chair, and my husband needed to work at times. The sofa and chair in the room were in such terrible shape the we both had trouble getting out of them (bad knees). Every single piece of furniture was scratched and scuffed. The freezer in the room’s refrigerator needed defrosting, and there was a bottle in it from a previous guest. There were no extra blankets in the room, and exactly one hand towel, one bath towel, and washcloth for each of us. We were there 3 nights and there is no cleaning during the stay. We had callout bags for each of the 3 nights (no restaurant), so the garbage piled up. Never again.