Extended Stay America - Memphis - Wolfchase Galleria

The property was a little older, but clean. No issues with our stay.

Very good location with close proximity to restaurants

I enjoyed staying at the beautiful property. Very spacious and elegant.

Nice staff!! Clean hotel! Would definitely come back!!

Right after we walked stepped into our room a hotel staff member knocked on the door and asked if they left a vacuum in the room, it wasn’t. We found a half eaten piece of pizza on top of the heater/ac unit. After searching for the remote, we found it under the heater/ac unit in the bed room. So we weren’t sure how well the room was actually cleaned. The non smoking rooms down our hallway (all of them) most smelt like cigarette smoke.

The thing that bothered me the most was they offered grab and go breakfast. But when you try and grab and go nothing was available. Whe. You ask the front desk they said we are all out. So could not even get coffee. They did not try and even check to make sure they had no more muffins, coffee, or granola bars. The hotel walls are super thin we could hear everything been said and done next door even with our music on. Then late at night you see trash everywhere in bags but at each corner and when you wake up in the morning you see the same trash. Could definitely be cleaner.

First, the staff was great! Onto the actual facilities: Our first room reeked of cigarette smoke, to the point that I thought we were assigned a smoking room. When I went to the front desk, they told me the whole hotel was non-smoking and we were easily moved. No big deal. Our second room had all of the couch cushions flipped up, not sure what happened on the couch while the room was cleaned, but I got the impression they were airing it out. No trashcans in the room at all. Batteries in remote did not work, easily changed at the front desk. Didn't realize I would need dishes, cookware, etc until after I had already settled into the room and had spoken to the front desk 2 times already, so I had to go back down for a third time. There was loose trash in the hallway along with a dustpan when we checked in at 10pm and still there when we checked out 12 hours later. The bed looked clean and was comfortable, the rest of the room was questionable. The toilet seat only had one bolt in it. The cabinets throughout the room were the most beat up looking cabinets I've seen, not just out of hotel rooms, but in people's houses too.

The front desk rarely has anyone there. When I arrived it took several minutes standing at the desk for someone to come. My room had no bath towels or wash cloths, no cups with which to brush teeth and take medicines. If you want cooking utensils, plates, etc. you’ll need to request them. The hotel website implies the kitchenette is ready to use, but there is nothing unless it is requested. Plus, the toilet would briefly run of its own accord about every five minutes; before bed, I’d turn the water off to the toilet, then turn it back on in the morning. However, the WiFi worked well and was easy to log onto. That is a big plus.

I made a reservation a month ahead of our stay. After a long day of travel, we were turned away because the hotel was full. The staff was not very nice about it and just said it didn’t matter that we had a reservation. Sometimes people stay longer. We found another hotel for the night and will not be giving extended stay any more business.

Made reservations that stated 4 people would be in the room. No bedding was provided for pull out couch. Signs all over the room that they provide utensils and cookware, but nothing was provided in the room. When we first arrived unable to use the pool and was told by staff that they did not have their permit yet. Once pool finally opened, they only had 4 pool chairs. States that they serve breakfast, they do not. All they serve you is a granola bar and coffee. Room smelled strongly of smoke, yet the room stated it was a non-smoking room. There was no monitoring at all since the hallway and our room smelled of marijuana the last 2 days of our stay. Staff was no help and very standoffish. Very Disappointed!

Ms. Greta Ms. theresea Erika both maintaince men are always helpful and willing to help with a smile

Hotel is in a weird place, down a long road behind the mall , in a dead business park. Only view is of the parking lot and another hotel across the highway. The staff was strange and tried to get me to switch my room to accommodate another customer. The supposed to be conventional breakfast was not even close. (No OJ, No Eggs No Plates) The room was ok not dirty, no bed bugs and clean bathroom. Lastly alots of truckers, weed smells & random folks just roaming around.

Ms.theresea miss Greta mr.scott and Erica are always wonderful when I’m here !

Toilet didn’t flush and it was urine all over it . Hair all in our sheets

Our room was full of roaches. The staff tried to accomodate us, however this facility was dirty and just NASTY!!!

Suites were spacious, clean and beds were comfortable. Note on kitchenette said to open the windows when cooking, but windows were old and latches broken, so we could not open them and the air was stuffy and stale. Also, there were not utensils, one has to ask at reception. I can live with that, but maybe they can at least put some dishwasher soap, a few kitchen towels or a sponge and a toilet brush! Buying these at the dollar store would be OK!