2/10 Terrible
Scott
Business traveler
Mar 3, 2025
This was the first time I've used Expedia to book anything and it was a mistake. I made the booking around 11am and received the normal confirmation emails from Expedia that my reservation was confirmed. When I arrived at the hotel at around 6, I was told that my booking was "one of the ones that was cancelled". From the clerk I gathered that a large party booked rooms, and then additional rooms were allowed to be booked on top of that. The clerk also explained that because I booked through Expedia they didn't have a phone number for me to notify me that this had happened. I place blame for this on both Expedia and the hotel management. Ensuring you don't book more rooms than you have is one of the most basic and important tasks of a hotel's management, and a failure there is significant both in the tremendous negative effect it has on customers and how simple it is to avoid. I understand that multiple booking platforms complicate this task, but using professional software proficiently is a common and expected task in 2025. Also, the hotel didn't have my phone number, but Expedia certainly had my email address, and it should have been available to hotel management so they could notify me of this mistake before I arrived at the front desk to check in. I chose this hotel for it's convenience to Baptist Hospital to visit a sick family member. This failure complicated that immensely. The clerk himself was professional and helpful, but no recompense was offered by the hotel.
Scott
Stayed 2 nights in Feb 2025
