Pictures look better than the actually rooms. Should be called the "At first glance" hotel. Once known as the Holiday Inn Express (in it's hay day) rooms and exterior seem well-kept until arrival, then it's evident the place is being run on a shoestring (exterior, 1st & 2nd floors seemed recently re-painted, but dirty. 5th floor was like stepping back into 1999 with Emerald green painted walls.) After the a final room change to the 2nd floor (1st floor room was noisy & 5th floor smelled like heavy incense, although it's a no-smoking property) there still were broken drawer handles, no door stops or towels in room after check-in. Water pipe had broken in the hallway and cordoned off. After a 3 night stay, it appeared things were still not fixed as the area was covered with plastic & taped off. Had to unplug Ice Machine in order to sleep peacfully as it was beeping loudly continuously suspect it was probably because the water had been shut-off. On the plus side, beds were comfortable and in great shape. Shower and sink had hot water immediately. Sadly, a lot of homeless people frequent the area and hang around outside. I wasn't expecting much for the price and felt like I got what I paid for. Advice: if you are staying here, just don't book the 1st floor rooms
This is the dirtiest most run-down hotel I've ever seen. The hallway and my room were over 90 degrees and it took over 4 hours to cool down. The shower had mildew, the carpet was so dirty my shoes made black footprints all over the white tile bathroom, and the furniture was chipped and stained. The elevator walls were ripped to shreds, the pool was closed, the staff assigned me a room that was occupied, and there were loud loiterers. It was a nightmare. The only reason I stayed was that I was exhausted from a long drive and the bed had a plastic covering, white clean sheets, and didn't look to have any bedbugs.
I like the location of this motel near the high way, and restaurants, and parking spaces. Breakfast was terrible.
Nice clean room comfortable bed
We arrived 1.5 hours after check in time, our room was not ready. We waited for almost 1 hour for the room. The lobby smelled like weed, it was dirty and several people came to the counter complaining about the cleanliness of their room. Due to that, we decided to stay somewhere else. We tried for a refund, but the hotel declined to let us. They were also showing NEWMAX in the lobby very loud, talking badly of Trans rights, etc. Terrible hotel
can’t complain about the price of 60 bucks but the room smelled like smoke, there was trash near the elevator and no vending. homeless near the front of the lobby
The motel is no smoking but our room smelt like smoke bad , the curtain was broke
The hotel was fairly newly restored or in the process of being restored but not meticulously maintained.
This hotel has been under renovation for months with no progress. It looks like they started and never finished. Pretty sketchy location too. Don’t want to be walking outside the property after dark, or even daylight for that matter. I’ve stayed at this location many times but I won’t be back. Friendly staff though...
Great location, friendly staff and big size rooms. Breakfast is also a full hot one. Very good for the price. Will definitely use it again
Our room didn't have a bath tub, just a shower. I might of missed that when viewing the amenities. I like to soak sometime after a long day of site seeing. Other than that, the staff was awesome. They knew where all the tasty spots where to eat; Places a mile or less from hotel. We'd stay there again.
We had no hot water to shower both night and mornings. Hotel was dirty and in need of remodel.
Walk-in customers are not welcome. Clerk said that Hotel is sold out. Parking lot was not full at all. I made my reservation through my phone and I got the room I wanted. Surprisingly ?- NO. Poor customer service. They didn't accept my IHG rewards cards either ????
This hotel was well priced, clean and had a wonderful continental breakfast.
We were very satisfied with the recommendations that John at the front desk gave us about things to do in Memphis while we were there for a friend's wedding. He personified southern hospitality at its finest. Will definitely stay here again!
Peaceful environment. Great breakfast. Nice hot water in the shower. Comfortable beds.
booked this hotel for a over night stay. We took my daughter and mother in law to Graceland and the civil rights museum. Great location. The staff was frendly. Hotel was quite. Room was clean. Bteakfast the next morning was good and plenty of choices. Would recommend it.
I had A V-Good time at the hotel .10 min to airport .the food was hot and good .
Express Inn is located within a few miles (5 km) of Dixon Gallery and Gardens and Theatre Memphis. This hotel has 130 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9 AM.
Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include refrigerators, coffee makers, and free newspapers.
At Express Inn, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this family-friendly hotel include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Pictures look better than the actually rooms. Should be called the "At first glance" hotel. Once known as the Holiday Inn Express (in it's hay day) rooms and exterior seem well-kept until arrival, then it's evident the place is being run on a shoestring (exterior, 1st & 2nd floors seemed recently re-painted, but dirty. 5th floor was like stepping back into 1999 with Emerald green painted walls.) After the a final room change to the 2nd floor (1st floor room was noisy & 5th floor smelled like heavy incense, although it's a no-smoking property) there still were broken drawer handles, no door stops or towels in room after check-in. Water pipe had broken in the hallway and cordoned off. After a 3 night stay, it appeared things were still not fixed as the area was covered with plastic & taped off. Had to unplug Ice Machine in order to sleep peacfully as it was beeping loudly continuously suspect it was probably because the water had been shut-off. On the plus side, beds were comfortable and in great shape. Shower and sink had hot water immediately. Sadly, a lot of homeless people frequent the area and hang around outside. I wasn't expecting much for the price and felt like I got what I paid for. Advice: if you are staying here, just don't book the 1st floor rooms
This is the dirtiest most run-down hotel I've ever seen. The hallway and my room were over 90 degrees and it took over 4 hours to cool down. The shower had mildew, the carpet was so dirty my shoes made black footprints all over the white tile bathroom, and the furniture was chipped and stained. The elevator walls were ripped to shreds, the pool was closed, the staff assigned me a room that was occupied, and there were loud loiterers. It was a nightmare. The only reason I stayed was that I was exhausted from a long drive and the bed had a plastic covering, white clean sheets, and didn't look to have any bedbugs.
Thank you for taking the time to leave your comments. We apologize for missing some items to make your stay better. Your review will help us improve.
I like the location of this motel near the high way, and restaurants, and parking spaces. Breakfast was terrible.
Thank you for taking the time to let us know how things went. We apologize about these issues. We appreciate your stay.
Nice clean room comfortable bed
Thank you for taking the time to let us know how things went. We are glad you enjoyed your stay.
We arrived 1.5 hours after check in time, our room was not ready. We waited for almost 1 hour for the room. The lobby smelled like weed, it was dirty and several people came to the counter complaining about the cleanliness of their room. Due to that, we decided to stay somewhere else. We tried for a refund, but the hotel declined to let us. They were also showing NEWMAX in the lobby very loud, talking badly of Trans rights, etc. Terrible hotel
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.
can’t complain about the price of 60 bucks but the room smelled like smoke, there was trash near the elevator and no vending. homeless near the front of the lobby
Thank you for reporting this to us. We need to do a better job handling the problems you mentioned. Our apologies.
The motel is no smoking but our room smelt like smoke bad , the curtain was broke
Thank you for sharing your experience. We apologize about these issues and are working to improve.
The hotel was fairly newly restored or in the process of being restored but not meticulously maintained.
We thank you for this honest appraisal. We are working hard to finish these projects.
This hotel has been under renovation for months with no progress. It looks like they started and never finished. Pretty sketchy location too. Don’t want to be walking outside the property after dark, or even daylight for that matter. I’ve stayed at this location many times but I won’t be back. Friendly staff though...
Guest satisfaction is our number one objective, so we really appreciate the input regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience.