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Recent guest reviews

Pictures look better than the actually rooms. Should be called the "At first glance" hotel. Once known as the Holiday Inn Express (in it's hay day) rooms and exterior seem well-kept until arrival, then it's evident the place is being run on a shoestring (exterior, 1st & 2nd floors seemed recently re-painted, but dirty. 5th floor was like stepping back into 1999 with Emerald green painted walls.) After the a final room change to the 2nd floor (1st floor room was noisy & 5th floor smelled like heavy incense, although it's a no-smoking property) there still were broken drawer handles, no door stops or towels in room after check-in. Water pipe had broken in the hallway and cordoned off. After a 3 night stay, it appeared things were still not fixed as the area was covered with plastic & taped off. Had to unplug Ice Machine in order to sleep peacfully as it was beeping loudly continuously suspect it was probably because the water had been shut-off. On the plus side, beds were comfortable and in great shape. Shower and sink had hot water immediately. Sadly, a lot of homeless people frequent the area and hang around outside. I wasn't expecting much for the price and felt like I got what I paid for. Advice: if you are staying here, just don't book the 1st floor rooms

This is the dirtiest most run-down hotel I've ever seen. The hallway and my room were over 90 degrees and it took over 4 hours to cool down. The shower had mildew, the carpet was so dirty my shoes made black footprints all over the white tile bathroom, and the furniture was chipped and stained. The elevator walls were ripped to shreds, the pool was closed, the staff assigned me a room that was occupied, and there were loud loiterers. It was a nightmare. The only reason I stayed was that I was exhausted from a long drive and the bed had a plastic covering, white clean sheets, and didn't look to have any bedbugs.

I like the location of this motel near the high way, and restaurants, and parking spaces. Breakfast was terrible.

Nice clean room comfortable bed

We arrived 1.5 hours after check in time, our room was not ready. We waited for almost 1 hour for the room. The lobby smelled like weed, it was dirty and several people came to the counter complaining about the cleanliness of their room. Due to that, we decided to stay somewhere else. We tried for a refund, but the hotel declined to let us. They were also showing NEWMAX in the lobby very loud, talking badly of Trans rights, etc. Terrible hotel

can’t complain about the price of 60 bucks but the room smelled like smoke, there was trash near the elevator and no vending. homeless near the front of the lobby

The motel is no smoking but our room smelt like smoke bad , the curtain was broke

The hotel was fairly newly restored or in the process of being restored but not meticulously maintained.

This hotel has been under renovation for months with no progress. It looks like they started and never finished. Pretty sketchy location too. Don’t want to be walking outside the property after dark, or even daylight for that matter. I’ve stayed at this location many times but I won’t be back. Friendly staff though...

Great location, friendly staff and big size rooms. Breakfast is also a full hot one. Very good for the price. Will definitely use it again

Our room didn't have a bath tub, just a shower. I might of missed that when viewing the amenities. I like to soak sometime after a long day of site seeing. Other than that, the staff was awesome. They knew where all the tasty spots where to eat; Places a mile or less from hotel. We'd stay there again.

We had no hot water to shower both night and mornings. Hotel was dirty and in need of remodel.

Walk-in customers are not welcome. Clerk said that Hotel is sold out. Parking lot was not full at all. I made my reservation through my phone and I got the room I wanted. Surprisingly ?- NO. Poor customer service. They didn't accept my IHG rewards cards either ????

This hotel was well priced, clean and had a wonderful continental breakfast.

We were very satisfied with the recommendations that John at the front desk gave us about things to do in Memphis while we were there for a friend's wedding. He personified southern hospitality at its finest. Will definitely stay here again!

Peaceful environment. Great breakfast. Nice hot water in the shower. Comfortable beds.

booked this hotel for a over night stay. We took my daughter and mother in law to Graceland and the civil rights museum. Great location. The staff was frendly. Hotel was quite. Room was clean. Bteakfast the next morning was good and plenty of choices. Would recommend it.

I had A V-Good time at the hotel .10 min to airport .the food was hot and good .

Perkins Road South Memphis TN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Express Inn is located within a few miles (5 km) of Dixon Gallery and Gardens and Theatre Memphis. This hotel has 130 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9 AM.


Rooms

Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include refrigerators, coffee makers, and free newspapers.


Property features

At Express Inn, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this family-friendly hotel include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Express Inn

Everyone (10) Couples (7) Business (3) Family (7) Friends (1) Other (2)
3
Business Business

Pictures look better than the actually rooms. Should be called the "At first glance" hotel. Once known as the Holiday Inn Express (in it's hay day) rooms and exterior seem well-kept until arrival, then it's evident the place is being run on a shoestring (exterior, 1st & 2nd floors seemed recently re-painted, but dirty. 5th floor was like stepping back into 1999 with Emerald green painted walls.) After the a final room change to the 2nd floor (1st floor room was noisy & 5th floor smelled like heavy incense, although it's a no-smoking property) there still were broken drawer handles, no door stops or towels in room after check-in. Water pipe had broken in the hallway and cordoned off. After a 3 night stay, it appeared things were still not fixed as the area was covered with plastic & taped off. Had to unplug Ice Machine in order to sleep peacfully as it was beeping loudly continuously suspect it was probably because the water had been shut-off. On the plus side, beds were comfortable and in great shape. Shower and sink had hot water immediately. Sadly, a lot of homeless people frequent the area and hang around outside. I wasn't expecting much for the price and felt like I got what I paid for. Advice: if you are staying here, just don't book the 1st floor rooms

By on Aug 3, 2022

Review comment responded on Aug 4, 2022

Guest satisfaction is our number one objective, so we really appreciate the input regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience.

1
Everyone

This is the dirtiest most run-down hotel I've ever seen. The hallway and my room were over 90 degrees and it took over 4 hours to cool down. The shower had mildew, the carpet was so dirty my shoes made black footprints all over the white tile bathroom, and the furniture was chipped and stained. The elevator walls were ripped to shreds, the pool was closed, the staff assigned me a room that was occupied, and there were loud loiterers. It was a nightmare. The only reason I stayed was that I was exhausted from a long drive and the bed had a plastic covering, white clean sheets, and didn't look to have any bedbugs.

By on Jul 23, 2022

Review comment responded on Jul 28, 2022

Thank you for taking the time to leave your comments. We apologize for missing some items to make your stay better. Your review will help us improve.

4
Friends Business Business

I like the location of this motel near the high way, and restaurants, and parking spaces. Breakfast was terrible.

By on Jun 25, 2022

Review comment responded on Jun 26, 2022

Thank you for taking the time to let us know how things went. We apologize about these issues. We appreciate your stay.

5
Partner Couples

Nice clean room comfortable bed

By on May 28, 2022

Review comment responded on Jun 12, 2022

Thank you for taking the time to let us know how things went. We are glad you enjoyed your stay.

1
Family with small children

We arrived 1.5 hours after check in time, our room was not ready. We waited for almost 1 hour for the room. The lobby smelled like weed, it was dirty and several people came to the counter complaining about the cleanliness of their room. Due to that, we decided to stay somewhere else. We tried for a refund, but the hotel declined to let us. They were also showing NEWMAX in the lobby very loud, talking badly of Trans rights, etc. Terrible hotel

By on Mar 28, 2022

Review comment responded on Mar 29, 2022

Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2
Everyone

can’t complain about the price of 60 bucks but the room smelled like smoke, there was trash near the elevator and no vending. homeless near the front of the lobby

By on Jan 15, 2022

Review comment responded on Jan 16, 2022

Thank you for reporting this to us. We need to do a better job handling the problems you mentioned. Our apologies.

3
Partner Couples

The motel is no smoking but our room smelt like smoke bad , the curtain was broke

By on Dec 3, 2021

Review comment responded on Dec 6, 2021

Thank you for sharing your experience. We apologize about these issues and are working to improve.

1
Everyone

By on Sep 8, 2021

4
Business Business

The hotel was fairly newly restored or in the process of being restored but not meticulously maintained.

By on Sep 6, 2021

Review comment responded on Sep 7, 2021

We thank you for this honest appraisal. We are working hard to finish these projects.

1
Everyone

This hotel has been under renovation for months with no progress. It looks like they started and never finished. Pretty sketchy location too. Don’t want to be walking outside the property after dark, or even daylight for that matter. I’ve stayed at this location many times but I won’t be back. Friendly staff though...

By , from Wilmington on Jan 27, 2019

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