The hospitality and overall kindness of the staff. The breakfast was great. The Van wasn't available for my ride to the airport but they paid for a lyft to take me. There's nothing negative to say about anything. Thoroughly enjoyed my visit
Room wasn't clean with stains on bed, dust everywhere.
Great hotel for the area. Very close to Graceland.
Shower drain needed to be unclogged. The start button on the microwave did not work. The staff was embarrassed, and assured me that they'd be fixed.
easy access, new, clean bath tub didn't drain well
I truly enjoyed my time at this property. Mr Andra Jennings checked me in and was so pleasant. It only got better as the staff (Quincy and the mgr) were so welcoming. The room was very clean and I had no issues. As no place is perfect, this property was definitely close to it. I appreciate the staff for making my experience a pleasant one. Blessings. PS. I’ll be back 💕
Pool was green full of bugs.
When I first checked in the front desk manager could not have been more welcoming. Unfortunately, that was the highlight of my stay. I did NOT know that you have to practically BEG housekeeping to clean your room. Evidently it is too much to clean each room, provide fresh towels, every day. I stayed for three (3) days, and two (2) nights, and NOT once was this room cleaned. I left dirty towels on the floor and in the bathroom, I was so disgusted. Also tried to do laundry, and they did not have quarters at the front desk for the washer/dryer. Suggested I go down the street to a convenient store. No thank you. On the whole, I was rather irritated with this hotel. It is not cheap, and I expected better overall service.
Easy to get to.
The check in was very slow. My room had issues like a missing toilet paper holder, clogged tub drain and hair from previous guest in the sink.
The hotel looks nice. Hallways had a bad odor. There was a dirty washcloth left in the shower. The sheets did not look clean. Breakfast food was ok-ish. Breakfast service was excellent.
Coffee machine in room did not work. 6:30 was the earliest I could get coffee in the lobby.
If you are going to list your hotel as having a pool, the pool should be open. It wasn't.. probably because of Covid which is understandable but we booked here partially for the pool. Everything else was amazing! Staff was above and beyond! Would definitely stay again. Was minutes from Graceland.
Nice and helpful staff. Great shape and cleanliness of this pretty new hotel next to Graceland. Unlike many hotels we’ve been to in the last 3 weeks at least they tried to provide a prepacked complimentary breakfast. Appreciate it! Pool has been closed. This could have been handled smarter.
Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel places you next to Mississippi River and a short stroll from other popular sights like Graceland. This 85-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All 85 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel features a 24-hour gym, free WiFi in public areas, and a business center. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include a seasonal outdoor pool, free newspapers, and laundry facilities.
The hospitality and overall kindness of the staff. The breakfast was great. The Van wasn't available for my ride to the airport but they paid for a lyft to take me. There's nothing negative to say about anything. Thoroughly enjoyed my visit
Room wasn't clean with stains on bed, dust everywhere.
Great hotel for the area. Very close to Graceland.
Shower drain needed to be unclogged. The start button on the microwave did not work. The staff was embarrassed, and assured me that they'd be fixed.
easy access, new, clean bath tub didn't drain well
I truly enjoyed my time at this property. Mr Andra Jennings checked me in and was so pleasant. It only got better as the staff (Quincy and the mgr) were so welcoming. The room was very clean and I had no issues. As no place is perfect, this property was definitely close to it. I appreciate the staff for making my experience a pleasant one. Blessings. PS. I’ll be back 💕
Thank you soooo much. We will be more than happy to have you back!!
Pool was green full of bugs.
Thank you for your review
When I first checked in the front desk manager could not have been more welcoming. Unfortunately, that was the highlight of my stay. I did NOT know that you have to practically BEG housekeeping to clean your room. Evidently it is too much to clean each room, provide fresh towels, every day. I stayed for three (3) days, and two (2) nights, and NOT once was this room cleaned. I left dirty towels on the floor and in the bathroom, I was so disgusted. Also tried to do laundry, and they did not have quarters at the front desk for the washer/dryer. Suggested I go down the street to a convenient store. No thank you. On the whole, I was rather irritated with this hotel. It is not cheap, and I expected better overall service.
We apologize that we were not able to make your stay more enjoyable during your visit to Memphis. We are practicing COVID restrictions as far as housekeeping is concerned. Have a great day!!
Easy to get to.
The check in was very slow. My room had issues like a missing toilet paper holder, clogged tub drain and hair from previous guest in the sink.
I truly apologize for any inconveniences that you had during your stay with us. The correct departments have been notified and the problems have been addressed. Have a great day!!!
Apologies to you for the issues that you encountered during your stay with us.