Broken shower rod, lights don’t work, couch stained,
Could use a little updating in check in area
Staff was kind, responsive, and courteous. Amenities were acceptable (considering COVID restrictions).
I had to make a complaint the restroom ceiling had a hole in the ceiling, couch looked terrible, the refrigerator is leaking on the floor. I took pictures
It was just okay and nothing special.
This property has potential, but could use some renovation and misses on the little things that makes a stay more pleasant.
Not a bad place to stay for location, but they need to do a better kid of maintenance and update. We checked in and found that our bathroom sink leaked and shower curtain was coming Lise from the wall. All so base boards were ripped and stains in the hallway.
Didn't have a key to the room but 1 day..the key didn't wirk therefore had to wait on desk clerk to open the room..therefore wasn't ablebto go and come as i wanted too. I should have some type of refund for the inconvenience.
Good stay for 1 night. Restful night and good breakfast.
Comfortable and clean. Friendly staff. Breakfast was real disappointment. Early 6:39 am- coffee was leftover on 2 mornings..lukewarm. Upon request, fresh coffee was made. Biscuits and link sausages appeared to be leftover..hard biscuits, shriveled link sausages. Eggs were good, as were sausage patties on day 3.
The elevator sounded awful... and then broke while we were there! The pool was yuck. The workers were only slightly helpful. I was very disappointed.
We first arrived and were assigned a room but when we went up with the first round of bad it smelt like a casino. Nothing but cigarette smoke... we literally couldn’t breathe well and knew there was no way we’d stay in that room. We chose this hotel because we had our small pup with us and they’re dog friendly. We went to the desk and the only positive is that they gave us a new room immediately, no questions. However the humidity in the new room was horrible. By the next morning our clothes and bedsheets were damp. We couldn’t even walk in socks on the carpet without our socks being wet. The breakfast was just okay and the back door didn’t work, even with a key. The icing on the horrible cake is two days later there was a tick embedded in my sons and the only place it could’ve come from was here. Our dog does NOT have ticks and never has. We will never be back to ANY of these properties after this experience
Canceled reservation lost all money never use orbitz again
We have stayed at this hotel multiple times, had our truck broken into. However, we have had good service and decent rooms until this last time. The lady at the desk did not like us paying through Orbitz (Expedia) she put us in a room that showed lots of water damage and Theon was really worn down. I had asked for a room on a certain side of the building and she just ignored me. This will be the last time we stay at this hotel.
Layout was amazing and the property was clean; staff nice.
Country Inn & Suites by Radisson, Wolfchase-Memphis, TN places you within 2 miles (3 km) of Wolfchase Galleria and Bellevue Baptist Church. This 99-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free continental breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10:30 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available once per stay.
Guests staying at Country Inn & Suites by Radisson, Wolfchase-Memphis, TN enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Broken shower rod, lights don’t work, couch stained,
Could use a little updating in check in area
Dear David, Thanks for your stay. Though your overall stay was good in many aspects as mentioned, we appreciate your feedback about the areas where we can improve as you would have liked. Our hotel is changing and improving because of your comments, and we're so grateful to you. We look forward to your next stay. Sincerely, Hotel Manager
Staff was kind, responsive, and courteous. Amenities were acceptable (considering COVID restrictions).
Dear Aubrey, Thanks for your exceptionally pleasant comments about our hotel, staff, rooms, amenities, facilities, and more. We take real pride in serving guests well and try to make the guest experience as good as possible. I hope you will indeed be able to stay with us again in the future. You will be most welcome. Sincerely, Hotel Manager
I had to make a complaint the restroom ceiling had a hole in the ceiling, couch looked terrible, the refrigerator is leaking on the floor. I took pictures
Dear Guest, Thank you for reviewing your stay with us. The comfort of our guests is extremely important to us, so we are very sorry to hear that you were not satisfied with your experience. Please do not hesitate to notify us of such concerns at the time so that we can do our best to find a more comfortable solution. Please accept our sincere apologies for any inconvenience and rest assured we will be addressing this matter with hotel management.
It was just okay and nothing special.
Dear Don, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
This property has potential, but could use some renovation and misses on the little things that makes a stay more pleasant.
Not a bad place to stay for location, but they need to do a better kid of maintenance and update. We checked in and found that our bathroom sink leaked and shower curtain was coming Lise from the wall. All so base boards were ripped and stains in the hallway.
Dear Robert, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. We are working to improve the problems areas detected during your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of a very exceptional stay. Sincerely, Hotel Manager