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Pullman Melbourne City Centre

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Pullman Melbourne City Centre

2 bars/lounges, rooftop bar
Daily cooked-to-order breakfast for a fee
Meeting facility
Exterior
Superior Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪2 min walk‬
  • Place, Bourke Street Mall
    ‪3 min walk‬
  • Place, Regent Theatre
    ‪5 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, 1 King Bed (Premium)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium)

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen beds

Superior Room, 2 Queen beds | Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 2 Queen beds

8.8 out of 10
Excellent
(30 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Classic Room, 1 Queen Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed (Executive)

Premium Room, 1 King Bed (Executive) | Minibar, in-room safe, laptop workspace, blackout drapes

Premium Room, 1 King Bed (Executive)

8.0 out of 10
Very good
(2 reviews)
  • 516 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium, Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium, Lounge Access)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(14 reviews)
  • 387 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed (Lounge Access)

  • 387 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (High Floor)

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed (High Floor)

  • City view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Accessible

Minibar, in-room safe, laptop workspace, blackout drapes

Classic Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Melbourne

Located in Melbourne Central Business District, Pullman Melbourne City Centre is adjacent to Bourke Street Mall and within a 5-minute walk of other popular sights like Melbourne Central. This 5-star hotel has 204 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and a gym.

What's nearby

  • Melbourne Central - 2 min walk - 0.1 miles
  • Bourke Street Mall - 3 min walk - 0.2 miles
  • Regent Theatre - 5 min walk - 0.3 miles
  • Queen Victoria Market - 12 min walk - 0.7 miles
  • SEA LIFE Melbourne - 14 min walk - 0.8 miles

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 35 min drive

Restaurants

  • ‪Superhiro - ‬1 min walk
  • ‪Tetsujin - ‬2 min walk
  • ‪Soul Cafe - ‬1 min walk
  • ‪China Bar - ‬1 min walk
  • ‪Mekong Vietnamese - ‬1 min walk

About this property

Pullman Melbourne City Centre

At Pullman Melbourne City Centre, guests have access to a gym, free WiFi in public areas, and meeting rooms. Valet parking is available for AUD 65 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, a computer station, and express check-in.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, espresso makers, and free newspapers. Housekeeping is available on request.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Novotel Melbourne on Collins
Melbourne Central Business District
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 1,003 reviews
$124 nightly
The price is $136
May 17 - May 18
Total with taxes and fees
Novotel Melbourne on Collins

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 28 per night); discounts available
  • Limo/town car service
  • Covered valet parking on site (AUD 65 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 20 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Blossom Rooftop Bar
  • Elevate Club Lounge
  • Eva's Restaurant & Bar

Things to do

  • Designer stores
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 581 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 60.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 20 to 50 per person
  • Covered valet parking fee: AUD 65 per night
  • Nearby parking fee: AUD 28 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne

Frequently asked questions

Are free cancellation options available at Pullman Melbourne City Centre?

Pullman Melbourne City Centre provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Pullman Melbourne City Centre?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Pullman Melbourne City Centre on May 10, 2026 start from $162, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Pullman Melbourne City Centre?

This hotel is situated in Melbourne Central Business District, just steps from Melbourne Central and Bourke Street Mall, and within a short walk of Collins Street. You'll also find Princess Theatre and Queen Victoria Market less than a mile away.

Is there parking available at Pullman Melbourne City Centre?

Yes, covered valet parking is offered for AUD 65 per night.

Are there luxury amenities available at Pullman Melbourne City Centre?

Yes, guests can indulge in luxuries such as an al fresco restaurant, in-room massages, and 2 bars/lounges at this hotel.

Does Pullman Melbourne City Centre feature a casino?

No, Pullman Melbourne City Centre doesn't have a casino.

Will I find an indoor pool at Pullman Melbourne City Centre?

No, there is no indoor pool at this hotel.

Is Pullman Melbourne City Centre good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an al fresco restaurant and 2 bars/lounges.

Does Pullman Melbourne City Centre have a hot tub?

No, there isn't a spa tub at this hotel.

Does Pullman Melbourne City Centre have a restaurant with a breakfast menu?

Yes, Pullman Melbourne City Centre has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Pullman Melbourne City Centre allow pets to stay for free?

No, pets aren't allowed at Pullman Melbourne City Centre though service animals are welcome.

Does Pullman Melbourne City Centre have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Pullman Melbourne City Centre?

The closest major airport to Pullman Melbourne City Centre is Melbourne, VIC (MEB-Essendon), which is 10.4 mi away (30 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 14.7 mi away (35-minute drive).

Are there rooms with balconies at Pullman Melbourne City Centre?

No, there aren't any guestrooms at Pullman Melbourne City Centre that offer a balcony.

Pullman Melbourne City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 302 out of 506 reviews
Rating 8 - Good. 126 out of 506 reviews
Rating 6 - Okay. 46 out of 506 reviews
Rating 4 - Poor. 22 out of 506 reviews
Rating 2 - Terrible. 10 out of 506 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Antonio

Liked: Cleanliness
Lovely room.
Stayed 3 nights in Jan 2026

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Staff were super helpful - friendly but professional. Rooms are clean and modern. Perfect location. Would absolutely stay again when in Melbourne.
Stayed 5 nights in Jan 2026

10/10 Excellent

Malgosia

Stayed 1 night in Jan 2026

10/10 Excellent

Anand

Stayed 2 nights in Jan 2026

6/10 Okay

Louana

Traveled with partner
Disliked: Amenities
The concierge was so prompt and very courteous, nothing was too much trouble and he was instructing 2 other concierge’s. We used the valet parking. On arrival the Pullman was underwhelming as the reception was tucked away in a pokey,dark area. The reception staff were not that obliging on the occasions we spoke to them, not friendly. The rating for this hotel was way too high and I would give it 3.5 stars. Not even a complimentary biscuit and no instant coffee, only a toxic pod machine. A very cheap plastic kettle, Curtains had rips in them. I could go on!
Stayed 1 night in Jan 2026

10/10 Excellent

Dillon

Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and tidy room with good amenities, very helpful staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Bhim

Liked: Cleanliness, staff & service, amenities
Room was very clean. Excellent staff
Stayed 1 night in Jan 2026

8/10 Good

A

Liked: Cleanliness, staff & service, amenities
We loved the central location - great for access to transport and shops / restaurants. The room was very comfortable and we appreciated the provision of a water dispenser on each floor. The lobby decor scheme was an absolute eyesore and gave an awful first impression and the decor throughout was harsh and unattractive. In fact the hotel was much more comfortable than it appeared at first.
Stayed 1 night in Dec 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a good size, clean and quiet. The Pullman CBD is located near China town and the bourke st mall. Trams are also nearby.
Stayed 4 nights in Jan 2026

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for. Good friendly staff. Great location with easy access to Melbourne. Loved it.
Stayed 2 nights in Jan 2026

10/10 Excellent

Rebecca, Port Melbourne

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Repeat guests I absolutely love this hotel for our city staycations. The general manager is amazing and always looks after us with a nice little welcome back gift. The rooms are some of the best in Melbourne CBD strongly recommend for an amazing location as well.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hands down best hotel and in the best location with the best staf.
Stayed 1 night in Dec 2025

4/10 Poor

Christothoulos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
yes
Stayed 1 night in Dec 2025

8/10 Good

Aurora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and their service was great. Breakfast was good with many options but portion was small for hot food.
Stayed 1 night in Dec 2025

10/10 Excellent

Hien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central city location.
Stayed 1 night in Dec 2025

6/10 Okay

Emma

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was good had all facilities you need , staff were good also , disappointed with roof top bar as this was the only place you could get a drink but had to book a table with them when you tried to walk in if busy they were saying comeback another time , you got free drink vouchers for this roof top bar if you didn’t have room cleaning service everyday which was good but you struggled to get in the Bar to use them . Not a 5* hotel , gym was good also .
Stayed 1 night in Dec 2025

4/10 Poor

Ajay

Liked: Cleanliness, property conditions & facilities
The AC thermostat was hard to follow and was not cooling well. Seems like it was electronically locked to 23 C and was not cooling to 19C as required in the summer heat. WiFi was also flaky and not reliable. Had to use my data plan
Stayed 2 nights in Dec 2025

4/10 Poor

Abhishek

Traveled with family
Disliked: Staff & service
Poor service
Stayed 2 nights in Dec 2025

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Clean, central location and close to all the theaters nearby
Stayed 2 nights in Dec 2025

8/10 Good

huong

Liked: Cleanliness, staff & service, amenities
Room was nice clean and quite
Stayed 2 nights in Dec 2025

6/10 Okay

Audrey

Traveled with family
Room is ok but receiving email on check out timing, and opting to check out at 1pm with no charge and be told it’s not possible to have late check out afterwards and that I have to pay when a second email is sent is just unfair.
Stayed 4 nights in Dec 2025

4/10 Poor

Mon

Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2025

6/10 Okay

Carley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
There were two weddings on the night we stayed meaning the restaurant and bar areas were not accessible
Stayed 1 night in Dec 2025

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