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Pullman Melbourne City Centre

5.0 star property
Hotel with 2 restaurants, steps from Bourke Street Mall
VIP Access

Choose dates to view prices

Photo gallery for Pullman Melbourne City Centre

Deluxe Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes
Fitness facility
Executive lounge
Superior Room, 2 Queen beds | Minibar, in-room safe, laptop workspace, blackout drapes
Superior Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • Laundry

Explore the area

View in a map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪2 min walk‬
  • Bourke Street Mall
    ‪3 min walk‬
  • Queen Victoria Market
    ‪12 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premium Room, 1 King Bed (Executive)

Minibar, in-room safe, laptop workspace, blackout drapes

Premium Room, 1 King Bed (Executive)

8.0 out of 10
Very good
(2 reviews)
  • 516 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Classic Room, 1 Queen Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen beds

Superior Room, 2 Queen beds | Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 2 Queen beds

9.0 out of 10
Wonderful
(27 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Premium)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium)

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(12 reviews)
  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium, Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium, Lounge Access)

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (High Floor)

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed (High Floor)

  • 387 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed (Lounge Access)

  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the neighborhood

Melbourne

Located in Melbourne Central Business District, Pullman Melbourne City Centre is adjacent to Bourke Street Mall and within a 5-minute walk of other popular sights like Melbourne Central. This 204-room hotel has 2 restaurants along with conveniences like free in-room WiFi and a gym.

What's nearby

  • Melbourne Central - 2 min walk - 0.1 miles
  • Bourke Street Mall - 3 min walk - 0.2 miles
  • Queen Victoria Market - 12 min walk - 0.7 miles
  • Melbourne Cricket Ground - 3 min drive - 1.2 miles
  • Marvel Stadium - 3 min drive - 1.2 miles

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 35 min drive

Restaurants

  • ‪Superhiro - ‬1 min walk
  • ‪Korean Chicken and Beer SamSam 삼삼 - ‬1 min walk
  • ‪Dae Jang Geum Korean BBQ (대장금/大長今) - ‬1 min walk
  • ‪Dodee Paidang - ‬1 min walk
  • ‪Mekong Vietnamese - ‬1 min walk

About this property

Pullman Melbourne City Centre

Hotel with 2 restaurants, steps from Bourke Street Mall
At Pullman Melbourne City Centre, guests have access to a gym, free WiFi in public areas, and meeting rooms. Valet parking is available for AUD 60 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include conference space, a computer station, and express check-in.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, espresso makers, and free newspapers. Housekeeping is available on request.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Exterior

Novotel Melbourne on Collins

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 1,003 reviews
$117 nightly
The price is $128
Sep 21 - Sep 22
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 24 per night); discounts available
  • Limo/town car service
  • Covered valet parking on site (AUD 60 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 15 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Blossom Rooftop Bar
  • Elevate Club Lounge
  • Eva's Restaurant & Bar

Things to do

  • Designer stores
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 581 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 60.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Covered valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne

Frequently asked questions

Are free cancellation options available at Pullman Melbourne City Centre?

Pullman Melbourne City Centre provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to see near Pullman Melbourne City Centre?

This hotel is situated in Melbourne Central Business District, just steps from Melbourne Central and Bourke Street Mall, and within a short walk of Collins Street. You'll also find Queen Victoria Market and Princess Theatre less than a mile away.

Will I be able to park at Pullman Melbourne City Centre?

Yes, covered valet parking is offered for AUD 60 per night.

Does Pullman Melbourne City Centre feature a casino?

No, Pullman Melbourne City Centre doesn't have a casino.

Will I find an indoor pool at Pullman Melbourne City Centre?

No, there is no indoor pool at this hotel.

Is Pullman Melbourne City Centre good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as 2 bars and a restaurant with al fresco dining.

Are there hot tubs at Pullman Melbourne City Centre?

No, there isn't a spa tub at this hotel.

Does Pullman Melbourne City Centre have a restaurant with a breakfast menu?

Yes, Pullman Melbourne City Centre has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Pullman Melbourne City Centre allow pets to stay for free?

No, pets aren't allowed at Pullman Melbourne City Centre though service animals are welcome.

Does Pullman Melbourne City Centre have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Pullman Melbourne City Centre?

The closest major airport to Pullman Melbourne City Centre is Melbourne, VIC (MEB-Essendon), which is 10.4 mi away (30 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 14.7 mi away (35-minute drive).

Are there rooms with balconies at Pullman Melbourne City Centre?

No, there aren't any guestrooms with balconies at Pullman Melbourne City Centre.

Pullman Melbourne City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 261 out of 430 reviews
Rating 8 - Good. 106 out of 430 reviews
Rating 6 - Okay. 36 out of 430 reviews
Rating 4 - Poor. 18 out of 430 reviews
Rating 2 - Terrible. 9 out of 430 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice.

Great stay. A bit noisy on the first night. Great facilities and restaurant choices. Amazing breakfast. Really clean and comfy.
Stayed 2 nights in May 2025

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.Beds were comfortable and there is plenty of room.hotel is located conveniently near shopping and public transportation
Stayed 3 nights in May 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location near shopping and theatres

Best location, especially if shopping or going to the theatre, fabulous and friendly staff. Great room. Heads up - book table at roof top bar Blossum. Great bar but couldn’t stay for dinner or drinks as no room available. Otherwise love love love this hotel. Everything you need.
Stayed 1 night in May 2025

8/10 Good

Bashaar

Liked: Cleanliness, property conditions & facilities
Great hotel and location but perhaps needs some extra staff around reception, valet and porter service. Hard to get reception to answer the phone and really busy downstairs. Otherwise great hotel
Stayed 4 nights in May 2025

8/10 Good

Mustafa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and close to everything and you can walk everywhere.
Stayed 3 nights in May 2025

2/10 Terrible

Robyn

Disliked: Staff & service, property conditions & facilities
Valet parking left my car on all night & flattened my battery. Staff said they were unable to find the ‘duty manager’ to rectify the issue when I requested to escalate. None of the phone numbers work and there appears to be no way to contact the hotel once I had left the physical premises. very poor. Avoid this hotel.
Stayed 1 night in May 2025

10/10 Excellent

Kym

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Perfect for short stay
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel beautiful room so clean and had everthing you possibly need will go there again
Stayed 1 night in Apr 2025

10/10 Excellent

Jack

It was more than expected
Stayed 1 night in Apr 2025

10/10 Excellent

Cory

Traveled with family and small children
Liked: Amenities
The room and bedding were excellent- staff helpful at checkin and out. Parking was easy to obtain. Plenty of things to do in city snd places to eat
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the city centre.
Stayed 6 nights in Dec 2024

10/10 Excellent

John, Myrtle Beach

Traveled with family
Excellent staff and lication
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good and comfortable. However, I have an international guest traveled with me. He had two small incident which was not expected through a 5 star hotel. It will not be confident for me to bring guest to stay.
Stayed 4 nights in Mar 2025

6/10 Okay

Malcolm

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Understaffed

Understaffed. Poor service
Stayed 3 nights in Mar 2025

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms were very clean and service was fantastic. As we had an early arrival we were extremely happy to hear our room was ready when we checked in.
Stayed 2 nights in Mar 2025

6/10 Okay

ANNA

Traveled with partner
Liked: Property conditions & facilities
Room not ready on arrival, was told to wait 25 minutes and they will call me- didn’t receive the call just came back 1 hour later and staff apologised for not calling. Customer service needs lots to improve to make customer value.
Stayed 1 night in Mar 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cleanliness, staff, facilities were all sound!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Erika

Stayed 2 nights in Feb 2025

8/10 Good

Gareth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, comfy and quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

Tze Fung

Stayed 1 night in Feb 2025

10/10 Excellent

Malgosia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friends weekend away

Love the location of this hotel, good to find rooms with 2 queen beds! Love the new refillable water stations. Clean and great service
Stayed 1 night in Feb 2025

8/10 Good

Selvan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Jan 2025

10/10 Excellent

Gayan

Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Jan 2025

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